What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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1621

Chicago Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Chicago, IL
Chicago Answering Service is a call center company. They are in Chicago, Illinois and have small team. Their services include Call Center Services.
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1622

Medical Connections

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dallas, TX
Medical Connections is a telephone answering service. Established in 1989, the agency is in Dallas, Texas. Their services include Call Center Services.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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1623

Gerber National Claim Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Schaumburg, IL
Gerber National Claim Services is an answering service. Launched in 1999, the team offers Call Center Services. The firm is located in Schaumburg, Illinois.
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1624

Superior Medical Management

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Dallas, TX
Small answering service Superior Medical Management, is located in Dallas, Texas. Their services include Call Center Services.
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1625

MedConnectUSA

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
MedConnectUSA is a call center service. In , the agency was established in 1991. Their services include Call Center Services.
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1626

Medical TeleCommunications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Denver, CO
Located in Denver, Colorado, Medical TeleCommunications is a small call center company. Their services include Call Center Services.
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1627

SunTel Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Troy, MI
SunTel Services is a telephone answering service. In Troy, Michigan, the team specializes in Call Center Services and Customer Service Outsourcing.
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1628

Answer Technology Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Detroit, MI
Established in 1998, Answer Technology Group is a call center. The team provides Call Center Services.
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1629

Professional Answering Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Whitmore Lake, MI
Professional Answering Services is a call center company. The Whitmore Lake, Michigan-based team provides Call Center Services.
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1630

Central Messaging

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Houston, TX
Small call center Central Messaging, is located in Houston, Texas. Their services include Call Center Services.
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1631

ProVista Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Houston, TX
ProVista Solutions is a call center company. Their small team is in Houston, Texas. Their services include Call Center Services.
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1632

Medical Answer Systems

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Houston, TX
Medical Answer Systems is a Houston, Texas-based call center. Launched in 1986, the team offers Call Center Services.
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1633

Professional Dispatch Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Portland, OR
Professional Dispatch Services is a call center service. Established in 1995, the team offers Call Center Services.
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1634

Nova Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- San Diego, CA
Nova Communications , a small telephone answering service, is in San Diego, California. The team focuses on Call Center Services.
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1635

Extremis

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Extremis is a small phone answering service headquartered in Quito, Ecuador. The team specializes in Call Center Services.
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1636

Lead Tag

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Dallas, TX
Established in 2014, Lead Tag, a midsize call center, is based in Dallas, Texas. Their services include Call Center Services.
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1637

ProTel Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Pearl, MS
ProTel Inc. Is a call center. The agency is based in Pearl, Mississippi. Their services include Call Center Services.
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1638

Star2Star Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Sarasota, FL
Star2Star Communications is a call center. They were founded in 2006, and their services include Call Center Services and UX/UI Design.
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1639

Gurland Corporation

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- New York, NY
Gurland Corporation is a phone answering service founded in 2017. Based in New York, New York and Bangkok, Thailand, the team specializes in Call Center Services and Business Consulting.
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1640

One World Direct

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Mobridge, SD
Founded in 1994, One World Direct is an answering service. The firm offers Call Center Services, and is midsize.
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1641

All Ways Answering

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Berlin, VT
Founded in 1993, All Ways Answering is a phone answering service. The team provides Call Center Services and is headquartered in Berlin, Vermont.
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1642

RedeCall

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Belo Horizonte, Brazil
Call center company RedeCall is located in Belo Horizonte, Brazil. They focus on Call Center Services and Direct Marketing and were launched in 2003.
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1643

Alfa Contact Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Belo Horizonte, Brazil
Small call center service Alfa Contact Center, is based in Belo Horizonte, Brazil. Their services include Call Center Services and Market Research.
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1644

HELP4WV

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
HELP4WV is a call center company. They focus on Call Center Services and are in Charleston, West Virginia.
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1645

Stic Chile

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Santiago, Chile
Stic Chile is a telephone answering service. Founded in 1997, the firm offers Call Center Services.
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1646

S3 Chile

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Santiago, Chile
Founded in 2007, S3 Chile is a midsize answering service. Their services include Call Center Services.
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1647

Central 24 Hours

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Barra da Tijuca, Brazil
Central 24 Hours is a call center. Their midsize team is headquartered in Barra da Tijuca, Brazil. Their team specializes in Call Center Services and Digital Strategy.
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1648

DYALOGO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Bogotá, Colombia
Established in 2003, DYALOGO is a call center service. The team offers Call Center Services and Finance & Accounting Outsourcing (FAO).
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1649

CSC Telecom

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Tallinn, Estonia
CSC Telecom is an answering service company based in Tallinn, Estonia. Established in 1995, the team specializes in Call Center Services and Customer Service Outsourcing.
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1650

Roheline Laine Green Wave

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Tallinn, Estonia
Roheline Laine Green Wave is a phone answering service. Headquartered in Tallinn, Estonia, the agency was established in 2002. Their team offers Call Center Services and Customer Service Outsourcing.
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