What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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1591

TEKNOSOR

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Istanbul, Türkiye
TEKNOSOR is a small Istanbul, Turkey-based call center. They provide voice services and were founded in 2010.
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1592

Epicall Contact Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Kharkiv, Ukraine
Epicall Contact Center is an answering service. Their small team is located in Kharkiv, Ukraine and provides voice services. The firm was established in 2008.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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1593

Adelina BPO

(0 Reviews)

Not yet reviewed.
- $5,000+
- 1,000 - 9,999 employees
- Kyiv, Ukraine
Adelina Call Center is a call center service. The large Kharkiv, Ukraine-based firm was founded in 2004. Their services include voice services.

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1594

Direct Scouts Istanbul

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Istanbul, Türkiye
Direct Scouts Istanbul is a non-voice bpo/back office services and call center based in Istanbul, Turkey. The midsize team specializes in non-voice bpo/back office services and voice services and was launched in 2008.
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1595

Vetraco Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- İstanbul, Türkiye
Vetraco Group, a call center, was launched in 2009. The company focuses on voice services and has a midsize team. The company is located in İstanbul, Turkey.
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1596

S&K Groep

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Istanbul, Türkiye
S&K Groep, an answering service, was founded in 2001. They are in Istanbul, Turkey and have a midsize team. Their services include voice services.
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1597

ICM International Call Center Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Beograd, Serbia
ICM International Call Center Marketing is a non-voice bpo/back office services and telephone answering service. Located in Beograd, Serbia, their midsize team specializes in non-voice bpo/back office services and voice services. The firm was established in 2014.
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1598

Callosseum Call Centre

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Beograd, Serbia
Callosseum Call Centre , a call center, is headquartered in Beograd, Serbia. Established in 2016, the small team provides voice services.
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1599

Centratel Answering Service

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Bend, OR
Centratel Answering Service is an answering service company established in 1984. Their small team is based in Bend, Oregon. The firm provides voice services.
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1600

Tivron

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Kraków, Poland
Tivron, a non-voice bpo/back office services and answering service company, is in Kraków, Poland. The midsize agency was established in 2015. Their services include non-voice bpo/back office services and voice services.

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1601

ORSAN Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- La Florida, Chile
ORSAN Call Center is a call center company. The Santiago, Chile-based company was founded in 1981. The midsize team provides voice services.
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1602

Smart Call

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Kraków, Poland
Headquartered in Kraków, Poland, Smart Call is a small call center company. The team focuses on voice services and non-voice bpo/back office services.

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1603

Occupy S.A de C.V.

(0 Reviews)

Not yet reviewed.
- $250,000+
- 10 - 49 employees
- Puerto Vallarta, Mexico
Occupy S.A de C.V. Is a small Puerto Vallarta, Mexico-based call center company. The team offers voice services, affiliate marketing, search engine optimization, and direct marketing.

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1604

Doctor Sac Contact Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Rio de Janeiro, Brazil
Answering service company Doctor Sac Contact Center was founded in 2003. The small team provides voice services. The firm is in Rio de Janeiro, Brazil.
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1605

Cobrart

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Downtown - Rio de Janeiro,, Brazil
Call center service Cobrart was founded in 2011. In Downtown - Rio de Janeiro,, Brazil, their midsize team focuses on voice services.
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1606

DomiCall s.r.o.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Písek, Czech Republic
DomiCall s.r.o., an answering service, was founded in 1998. Their midsize team is headquartered in Písek, Czech Republic and offers voice services.
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1607

ICON Communication Centres s.r.o.

(0 Reviews)

Not yet reviewed.
- $25,000+
- 250 - 999 employees
- Prague 8, Czech Republic
Telephone answering service ICON Communication Centres s.r.o. Was established in 2003. Their midsize team is based in Prague 8, Czech Republic and offers voice services.

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1608

Telesì

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Torino, Italy
Telesì , a phone answering service, is in Torino, Italy. They provide voice services and were launched in 1998.

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1609

Meta srl

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Roma, Italy
Meta srl is a telephone answering service in Roma, Italy. The agency specializes in voice services and has a midsize team.The agency was founded in 2009.

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1610

RBS - Retail Banking Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Roma, Italy
RBS - Retail Banking Services is a phone answering service established in 1994. The midsize Roma, Italy-based team focuses on voice services and non-voice bpo/back office services.

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1611

Idea Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Warszawa,
Non-voice bpo/back office services and call center company Idea Call Center was established in 2012. Their midsize team is headquartered in Warszawa, . Their services include non-voice bpo/back office services and voice services.
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1612

S8 SA

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Zabrze, Poland
S8 SA is a non-voice bpo/back office services and phone answering service based in Zabrze, Poland. The midsize team specializes in non-voice bpo/back office services and voice services. The firm was launched in 2014.

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1613

Forsell

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Warszawa, Poland
Call center Forsell was founded in 2014. They are in Warszawa, Poland and have a midsize team. Forsell provides voice services.

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1614

WF- Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Warszawa, Poland
Headquartered in Warszawa, Poland, WF- Call Center is a midsize call center service. Their services include voice services.

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1615

Nnext

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Warszawa, Poland
In Warszawa, Poland, Nnext is a midsize answering service company. Their services include voice services.

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1616

Dualco

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Warszawa, Poland
Dualco , a midsize answering service, is based in Warszawa, Poland. Their services include voice services.

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1617

Zielinet

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Milanówek, Poland
Zielinet is a midsize Milanówek, Poland-based call center service. Their services include voice services.

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1618

Reliable Receptionist

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Walnut Creek, CA
Telephone answering service Reliable Receptionist was founded in 2007. Headquartered in Walnut Creek, California, their small team specializes in voice services.
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1619

InConexion

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Medellín, Colombia
InConexion is an answering service company. They are based in Medellín, Colombia and have a small team. Their team focuses on voice services.
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1620

Visión Gerencial

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Medellín, Colombia
Visión Gerencial, a telephone answering service, was established in 2007. The agency offers voice services and has a midsize team.
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