What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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1591

Excel Telemessaging

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Irvine, CA
Excel Telemessaging, a small call center service, is in Irvine, California and Venice, Florida. The team focuses on Call Center Services and Customer Service Outsourcing.
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1592

Acclaim Credit Technologies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Visalia, CA
Acclaim Credit Technologies, an answering service company, is located in Visalia, California. The team focuses on Call Center Services.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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1593

Arch Business Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Sapulpa, OK
Arch Business Service, an answering service, focus on Call Center Services and Email Marketing. They were founded in 2006.
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1594

Employee Pooling

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Nashville, TN
Employee Pooling is an answering service in Nashville, Tennessee. They provide Call Center Services and were launched in 2011.
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1595

The Legacy Connection

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Tuscaloosa, AL
The Legacy Connection is a call center service headquartered in Tuscaloosa, Alabama. The team provides Call Center Services and Customer Service Outsourcing.
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1596

Tele-Sec Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Florence, AL
Tele-Sec Communications is a small Florence, Alabama-based telephone answering service. The team focuses on Call Center Services.
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1597

Arkansas Answering Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Little Rock, AR
Based in Little Rock, Arkansas, Arkansas Answering Services is a small phone answering service. The team provides Call Center Services.
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1598

Answerfone USA, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Little Rock, AR
Answerfone USA, Inc. Is an answering service launched in 1925. The agency offers Call Center Services.
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1599

Arkansas Medical Exchange Answering Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Headquartered in Little Rock, Arkansas, Arkansas Medical Exchange Answering Services is a small call center. The team offers Call Center Services.
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1600

Physicians Exchange Of Honolulu Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Honolulu, HI
Answering service Physicians Exchange Of Honolulu Inc is based in Honolulu, Hawaii. Launched in 1939, the team specializes in Call Center Services.
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1601

DAS Hawaii

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Waianae, HI
DAS Hawaii, a telephone answering service, is in Waianae, Hawaii. Founded in 2015, the team specializes in Call Center Services.
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1602

Telanswer Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Established in 1993, Telanswer Inc. Is a call center company. Their team provides Call Center Services.
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1603

ON-CALL Services Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Phone answering service ON-CALL Services Inc offers Call Center Services. They are based in Cumberland, Maine.
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1604

Bel-Tone Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Wiscasset, ME
Bel-Tone Answering Service is a call center. Their small team is in Wiscasset, Maine. Their services include Call Center Services.
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1605

Voyager Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Brewer, ME
Launched in 1994, Voyager Call Center, a small call center, is located in Brewer, Maine. Their services include Call Center Services and Customer Service Outsourcing.
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1606

Graf Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Chervonohrad, Ukraine
Graf Call Center is a midsize answering service company established in 2008. Their team offers Call Center Services and Customer Service Outsourcing.
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1607

DCDial
(3 Reviews) 4.8
- Timeliness
  4.7
- Service Excellence
  5.0
- Value
  3.7
- Would Recommend
  5.0
- Undisclosed
- 10 - 49 employees
Founded in 2012, DCDial is an information technology company that is headquartered in Atlanta. The team of 8 primarily provides voice services for clients.

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1608

Executive Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Lincoln, NE
Executive Answering Service is a phone answering service. They are based in Lincoln, Nebraska and have small team. Their services include Call Center Services.
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1609

WASI

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Omaha, NE
Call center and Sales Outsourcing company WASI is headquartered in Omaha, Nebraska. They provide Call Center Services and Sales Outsourcing.
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1610

Execucom

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Manchester, NH
Execucom is a small Manchester, New Hampshire-based call center company. Their services include Call Center Services.
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1611

Always On Call

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Established in 1992, Always On Call , a small call center company, is headquartered in New Hampshire. Their services include Call Center Services.
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1612

Reliance Telephone

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Grand Forks, ND
Reliance Telephone is a small Grand Forks, North Dakota-based call center company. The team provides Call Center Services.
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1613

Youtility Center Srl

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Roma, Italy
Established in 2005, Youtility Center Srl, a small phone answering service, is located in Roma, Italy. Their services include Call Center Services.
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1614

A Personal Touch Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Myrtle Beach, SC
A Personal Touch Communications is an answering service. Their small team is located in Myrtle Beach, South Carolina. Their team focuses on Call Center Services.
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1615

ProComm

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Seneca, SC
Call center service ProComm is in Seneca, South Carolina. They provide Call Center Services.
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1616

A Golden Voice Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- North Providence, RI
Answering service company A Golden Voice Answering Service was established in 2008. Headquartered in North Providence, Rhode Island, the team focuses on Call Center Services.
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1617

New England In Touch

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- West Warwick, RI
New England In Touch is a small answering service company located in West Warwick, Rhode Island. Their services include Call Center Services.
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1618

Central Vermont Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Mendon, VT
Central Vermont Communications, a call center company, was established in 1978. Headquartered in Mendon, Vermont, the team provides Call Center Services.
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1619

Traitwise

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Austin, TX
Traitwise is a small call center company based in Austin, Texas. Their services include Call Center Services.
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1620

Chicago Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Chicago, IL
Chicago Answering Service is a call center company. They are in Chicago, Illinois and have small team. Their services include Call Center Services.
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