What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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1651

ASuperior Contact Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Madison, GA
ASuperior Contact Center is a telephone answering service. Launched in 1976, the team offers voice services. Their small firm is located in Madison, Georgia.
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1652

American TeleCenters, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Gainesville, GA
Small phone answering service American TeleCenters, Inc., is based in Gainesville, Georgia. They focus on voice services and were launched in 2000.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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1653

OmniCall Receptionists

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Carrollton, GA
Call center OmniCall Receptionists was founded in 1989. Based in Carrollton, Georgia, their small team provides voice services.
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1654

Callcap

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Wichita, KS
Callcap, a call center company, was founded in 2001. The firm offers voice services, business consulting, and market research and has a midsize team. The firm is located in Wichita, Kansas.
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1655

Othos Telecom

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- San José, Costa Rica
Launched in 2009, Othos Telecom is a non-voice bpo/back office services company. Their small team is based in San Jose, Costa Rica. Their team provides non-voice bpo/back office services, voice services, and email marketing.

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1656

ClarityTel

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Lawrenceville, GA
Located in Lawrenceville, Georgia, ClarityTel is a call center. The small team specializes in voice services. The firm was founded in 2001.
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1657

Anomaly Squared - BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Greensboro, NC
Anomaly Squared - BPO is a non-voice bpo/back office services and telephone answering service. The midsize Greensboro, North Carolina-based team specializes in non-voice bpo/back office services and voice services. The agency was established in 2011.
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1658

Sum Total Systems Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Gainesville, FL
Sum Total Systems Inc is a HR company established in 1985. The large Gainesville, Florida-based team focuses on HR services, voice services, corporate training, and business consulting.
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1659

Digline, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Boise, ID
Established in 1990, Digline, Inc. Is a phone answering service. They are based in Boise, Idaho and have a midsize team. Their services include voice services.
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1660

Three Rivers Legal Services Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10,000+ employees
- Gainesville, FL
Three Rivers Legal Services Inc is a large call center. The Gainesville, Florida-based firm was launched in 1978. Their team focuses on voice services, corporate training, business consulting, and public relations.
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1661

Invoice Cloud, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Braintree, MA
Established in 2009, Invoice Cloud, Inc. Is a non-voice bpo/back office services and call center company. They are headquartered in Braintree, Massachusetts and have a midsize team. The company focuses on non-voice bpo/back office services and voice services.
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1662

Southern Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Albany, GA
Southern Answering Service is a midsize phone answering service based in Albany, Georgia. The team provides voice services.
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1663

Smart Link

(0 Reviews)

Not yet reviewed.
- $250,000+
- 1,000 - 9,999 employees
- Riyadh, Saudi Arabia
Smart Link is a Riyadh, Saudi Arabia-based non-voice bpo/back office services and telephone answering service. The large team specializes in non-voice bpo/back office services and voice services. The agency was launched in 2006.
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1664

LaVergne's TeleMessaging

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Alexandria, LA
LaVergne's TeleMessaging is a small call center company headquartered in Alexandria, Louisiana. Their services include voice services.
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1665

ARKO CONSULTING LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Crystal Lake, IL
ARKO CONSULTING LLC is an answering service company based in Crystal Lake, Illinois. The small team focuses on voice services. The company was founded in 2010.
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1666

EnergyCare

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Largo, FL
Telephone answering service EnergyCare was established in 2012. The company offers voice services and has a midsize team. The company is based in Largo, Florida.
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1667

1st Leads

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Methuen, MA
Located in Methuen, Massachusetts, 1st Leads is a small answering service company. They offer voice services and were launched in 2012.
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1668

Redding Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Redding, CA
Redding Answering Service is a telephone answering service. Launched in 1973, the small company is based in Redding, California. Their services include voice services.
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1669

Connempathy

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Chula Vista, CA
Connempathy is a midsize non-voice bpo/back office services and telephone answering service in Tijuana, Mexico. Founded in 2010, the team offers non-voice bpo/back office services and voice services.

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1670

InfraWeb MSP

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- București, Romania
InfraWeb MSP is an answering service located in București, Romania. The small team specializes in voice services. The agency was established in 2018.
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1671

Best-Call

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- București, Romania
Best-Call is an answering service company. Their small team is based in București, Romania. Their services include voice services.
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1672

Fuel Lead

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Schenectady, NY
Fuel Lead is a small other digital marketing company headquartered in Schenectady, New York. They offer other digital marketing and were launched in 2013.
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1673

Kobrar MX

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Ciudad de México, Mexico
Launched in 2004, Kobrar MX is an answering service. Their small team is located in Ciudad de México, Mexico. Their team focuses on voice services and non-voice bpo/back office services.

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1674

Quality Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Leipzig, Germany
Call center service Quality Communications was established in 2016. Their small team is located in Leipzig, Germany and offers voice services.
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1675

TelTel

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Rīga, Latvia
TelTel, a phone answering service, was founded in 2009. Their small team is located in Rīga, Latvia. The firm focuses on voice services, non-voice bpo/back office services, other IT consulting and SI, CRM consulting and SI, and more.
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1676

Blue Studio For Voice Over & Dubbing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Cairo, Egypt
Blue Studio For Voice Over & Dubbing is an answering service. The small Cairo, Egypt-based team specializes in voice services, video production, and social media marketing. The agency was founded in 2013.
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1677

CheckIdent

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Leipzig, Germany
CheckIdent, a call center, was founded in 1992. The agency focuses on voice services and has a small team.
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1678

Datascoring De Colombia

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Bogotá, Colombia
Datascoring De Colombia is a small call center. They offer voice services and were launched in 1996.
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1679

AnswerMedical

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Auburn, NY
AnswerMedical is an answering service company. Their small team is based in Auburn, New York. Their team offers voice services.
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1680

CloudConnect Communications Pvt. Ltd.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- New Delhi, India
CloudConnect Communications Pvt. Ltd. Is a call center service launched in 2017. The small team provides voice services. The firm is located in New Delhi, India.
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