IconiCS Group
visit site- $1,000+
- 250 - 999 employees
- Amman, Jordan
Client Insights
Industry Expertise
50%
5%
5%
5%
5%
5%
5%
5%
5%
Client Size Distribution
Small Business (<$10M) 15%
Midmarket ($10M - $1B) 30%
Enterprise (>$1B) 55%
Common Project Size
$200K-$999K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
IconiCS Group was hired by an e-commerce and content moderation company, Cashing, to provide call center outsourcing services. The aim was to improve customer service response times and satisfaction, expand service reach in the GCC market, handle increasing customer interactions, and reduce operational costs. IconiCS Group was chosen for their professionalism, experienced team, and proven results in outsourcing. The scope of their work included inbound and outbound call handling, multilingual support, technical assistance, CRM integration, performance monitoring and reporting, and flexible scalability. The deliverables included trained call center agents, a functional call center platform with CRM integration, regular performance reports, quality assurance, and compliance with service levels.
The results of IconiCS Group's work were impressive. Their work greatly improved customer service response times and satisfaction, expanded the company's service reach in the GCC market, effectively managed the increasing volume of customer interactions, and reduced operational costs. The company appreciated the professionalism and expertise of the IconiCS Group team, and their ability to deliver measurable results. IconiCS Group's work was successful in meeting the company's objectives and they were satisfied with the results. The project was a testament to IconiCS Group's capabilities in providing high-quality call center outsourcing services.