What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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1501

Sedgwick Ireland

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Dublin 4, Ireland
Sedgwick Ireland is an answering service. The Dublin 4, Ireland-based firm was launched in 1984. Their team provides Call Center Services.
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1502

Maxvoice

(0 Reviews)

Not yet reviewed.
- $5,000+
- 250 - 999 employees
- Kowloon, Hong Kong
Maxvoice, a call center, is in Kowloon, Hong Kong. They focus on Call Center Services and Business Consulting.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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1503

Well Tell

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Kharkiv, Ukraine
Established in 2010, Well Tell is an answering service. In Kharkiv, Ukraine, the team provides Call Center Services and Sales Outsourcing.
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1504

Isicall

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Isicall, an answering service company, was launched in 2013. Headquartered in Ireland, the team focuses on Call Center Services.
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1505

Nurse on Call Ireland

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10,000+ employees
- Dublin, Ireland
Nurse on Call Ireland is a telephone answering service. The company is located in Dublin, Ireland. Their services include Call Center Services.
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1506

C3 Marketing Ireland

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Dublin , Ireland
C3 Marketing Ireland is a telephone answering service launched in 2011. Their team provides Call Center Services.
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1507

Telemark

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dublin , Ireland
Telemark is a call center located in Dublin , Ireland. They offer Call Center Services and were founded in 1993.
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1508

Product2Market

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Dublin, Ireland
Product2Market is a call center company. Launched in 2010, their team provides Call Center Services and Email Marketing.
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1509

MY Outsourcing Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- ঢাকা, Bangladesh
Based in ঢাকা, Bangladesh, MY Outsourcing Limited is an answering service company. The team offers Call Center Services and Business Consulting.
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1510

Service Solutions Pvt. Ltd. (SSL)

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Dhaka, Bangladesh
Launched in 2008, Service Solutions Pvt. Ltd. (SSL) is an answering service company. In Dhaka, Bangladesh, the team focuses on Call Center Services and Custom Software Development.
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1511

Alabama 811

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Fultondale, AL
Alabama 811 is an answering service company. Founded in 1975, their team offers Call Center Services.
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1512

Professional Communication Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Huntsville, AL
Professional Communication Services is an answering service company. Their team is located in Huntsville, Alabama and specializes in Call Center Services.
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1513

The Results Companies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10,000+ employees
- Mobile, AL
The Results Companies is an answering service based in Mobile, Alabama. They offer Call Center Services and Customer Service Outsourcing.
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1514

Professional Wiregrass Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dothan, AL
Professional Wiregrass Communications, a call center service, is located in Dothan, Alabama. Their services include Call Center Services.
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1515

JL Morgan & Associates, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Birmingham, AL
Call center service JL Morgan & Associates, Inc. Is headquartered in Birmingham, Alabama. They offer Call Center Services.
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1516

American Helping Hands

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Birmingham, AL
Based in Birmingham, Alabama, American Helping Hands is a small phone answering service. The team offers Call Center Services.
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1517

OPEN CALL CENTRE

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Calgary, Canada
Back Office Outsourcing and Sales Outsourcing company OPEN CALL CENTRE was launched in 2018. The team focuses on Back Office Outsourcing and Sales Outsourcing and is in Calgary, Canada.
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1518

Texas Call Center Solutions, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Austin, TX
In Austin, Texas, Texas Call Center Solutions, LLC is a call center. They provide Call Center Services and Back Office Outsourcing.
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1519

mindStart Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Austin, TX
Launched in 2000, mindStart Solutions is a midsize call center company. Their team offers Call Center Services and Customer Service Outsourcing.
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1520

CBE Companies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Cedar Falls, IA
CBE Companies is an answering service. They focus on Call Center Services and Customer Service Outsourcing and were established in 1933.
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1521

Global Voice Telecom Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Dhaka, Bangladesh
Global Voice Telecom Limited is a midsize Dhaka, Bangladesh-based call center. Their services include Call Center Services.
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1522

BANGLA TRAC COMMUNICATIONS LIMITED

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Dhaka, Bangladesh
Answering service BANGLA TRAC COMMUNICATIONS LIMITED was founded in 2008. The firm offers Call Center Services, and is midsize.
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1523

Crystal Future Venture Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Dhaka, Bangladesh
Crystal Future Venture Ltd. Is a call center. The Dhaka, Bangladesh-based team specializes in Call Center Services.
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1524

Eminence Communication

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dhaka, Bangladesh
Eminence Communication is an answering service company. Launched in 2004, the firm is located in Dhaka, Bangladesh. Their services include Call Center Services.
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1525

4K Engineering

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dhaka, Bangladesh
4K Engineering is an answering service established in 2014. The team offers Call Center Services.
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1526

Novasors

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Lenexa, KS
Novasors is an answering service company founded in 2005. The team specializes in Call Center Services and Customer Service Outsourcing.
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1527

Fort Knox National Company

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Elizabethtown, KY
Fort Knox National Company is a telephone answering service founded in 1985. The small team specializes in Call Center Services.
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1528

LaSalle Network

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Chicago, IL
Telephone answering service LaSalle Network was established in 1998. The team provides Call Center Services and Accounting and is based in Chicago, Illinois.
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1529

Southwest Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Lake Charles, LA
Established in 1993, Southwest Call Center is a telephone answering service. The small team specializes in Call Center Services and Customer Service Outsourcing.
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1530

Channel Blend LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Idaho Falls, ID
Located in Idaho Falls, Idaho, Channel Blend LLC is a telephone answering service and Customer Service Outsourcing company. The team focuses on Call Center Services and Customer Service Outsourcing.
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