What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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1501

A Personal Touch Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Myrtle Beach, SC
Headquartered in Myrtle Beach, South Carolina, A Personal Touch Communications is a small telephone answering service. Their services include voice services.
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1502

ProComm

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Seneca, SC
ProComm is a phone answering service in Seneca, South Carolina. The company specializes in voice services and has a small team.The company was established in 2002.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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1503

A Golden Voice Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- North Providence, RI
A Golden Voice Answering Service is a North Providence, Rhode Island-based telephone answering service. They provide voice services and were founded in 2008.

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1504

New England In Touch

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- West Warwick, RI
New England In Touch is a call center service. They are in West Warwick, Rhode Island and have a small team. Their services include voice services.
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1505

Central Vermont Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Mendon, VT
Central Vermont Communications is an answering service. Founded in 1978, the small company is in Mendon, Vermont. Their services include voice services.
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1506

Traitwise

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Austin, TX
Traitwise is a phone answering service headquartered in Austin, Texas. Launched in 2010, the small team provides voice services.
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1507

Chicago Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Chicago, IL
Chicago Answering Service is a call center service. Their small team is in Chicago, Illinois. Their team specializes in voice services.
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1508

Medical Connections

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dallas, TX
Medical Connections is a Dallas, Texas-based answering service. The small company was established in 1989. Their services include voice services.
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1509

Gerber National Claim Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Schaumburg, IL
Established in 1999, Gerber National Claim Services is a non-voice bpo/back office services and phone answering service. Their midsize team is headquartered in Schaumburg, Illinois. Their services include non-voice bpo/back office services and voice services.
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1510

Superior Medical Management

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Dallas, TX
Answering service Superior Medical Management is in Dallas, Texas. The small agency was launched in 1997. Their services include voice services.
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1511

MedConnectUSA

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Denver,
Established in 1991, MedConnectUSA is a telephone answering service. The small Denver, -based team provides voice services.
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1512

Medical TeleCommunications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Denver, CO
Medical TeleCommunications is a telephone answering service. Their small team is located in Denver, Colorado. Their services include voice services.
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1513

SunTel Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Troy, MI
Founded in 1986, SunTel Services is a non-voice bpo/back office services and call center service. The midsize Troy, Michigan-based team specializes in non-voice bpo/back office services and voice services.
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1514

Answer Technology Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Detroit, MI
Answer Technology Group is a small call center company based in Detroit, Michigan. They focus on voice services and were established in 1998.
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1515

Professional Answering Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Whitmore Lake, MI
Professional Answering Services is a call center company. The small Whitmore Lake, Michigan-based firm was founded in 1998. Their team provides voice services.
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1516

Central Messaging

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Houston, TX
Central Messaging is a small call center company in Houston, Texas. Their services include voice services.
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1517

ProVista Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Houston, TX
Small telephone answering service ProVista Solutions, is based in Houston, Texas. Their services include voice services.
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1518

Medical Answer Systems

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Houston, TX
Based in Houston, Texas, Medical Answer Systems is an answering service. The small company was established in 1986. Their team focuses on voice services.
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1519

Professional Dispatch Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Portland, OR
Professional Dispatch Services, an answering service, was launched in 1995. They are based in Portland, Oregon and have a small team. Their services include voice services and non-voice bpo/back office services.
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1520

Nova Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- San Diego, CA
Nova Communications is a call center company. Their small team is located in San Diego, California. Their team specializes in voice services.
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1521

Extremis

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Quito, Ecuador
Extremis is a small Quito, Ecuador-based phone answering service. Their services include voice services.
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1522

Lead Tag

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Dallas, TX
Launched in 2014, Lead Tag is an answering service. Their midsize team is based in Dallas, Texas. Their services include voice services.
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1523

ProTel Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Pearl, MS
Telephone answering service ProTel Inc. Was launched in 1999. The midsize team specializes in voice services. The company is in Pearl, Mississippi.
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1524

Star2Star Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Sarasota, FL
Midsize UX design agency Star2Star Communications, is in Sarasota, Florida. They offer ux/ui design, non-voice bpo/back office services, voice services, and business consulting and were founded in 2006.
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1525

Gurland Corporation

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- New York, NY
Gurland Corporation, a non-voice bpo/back office services company, was established in 2017. The company focuses on non-voice bpo/back office services, voice services, and business consulting and has a small team. The company is headquartered in New York, New York and Central Visayas, Philippines.
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1526

One World Direct

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Mobridge, SD
One World Direct, a non-voice bpo/back office services and telephone answering service, is based in Mobridge, South Dakota and Jurupa Valley, California. The midsize company was founded in 1994. Their services include non-voice bpo/back office services and voice services.
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1527

All Ways Answering

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Berlin, VT
Located in Berlin, Vermont, All Ways Answering is a midsize non-voice bpo/back office services and answering service company. They specialize in non-voice bpo/back office services and voice services and were launched in 1993.
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1528

RedeCall

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Belo Horizonte, Brazil
RedeCall is a midsize answering service launched in 2003. Their services include voice services, direct marketing, marketing strategy, and market research. The firm is headquartered in Belo Horizonte, Brazil.
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1529

Alfa Contact Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Belo Horizonte, Brazil
Headquartered in Belo Horizonte, Brazil, Alfa Contact Center is a small phone answering service. The team offers voice services, non-voice bpo/back office services, market research, HR services, and more.
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1530

HELP4WV

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Charleston, WV
Call center service HELP4WV was established in 2015. Their midsize team is located in Charleston, West Virginia. HELP4WV provides voice services.
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