What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (51 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
  Read More
  Industries
  View Profile Visit Site
- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
  Read More
  Industries
  View Profile Visit Site
- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
  Read More
  Industries
  View Profile Visit Site
1681

TelTel

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Rīga, Latvia
TelTel, a phone answering service, was founded in 2009. Their small team is located in Rīga, Latvia. The firm focuses on voice services, non-voice bpo/back office services, other IT consulting and SI, CRM consulting and SI, and more.
Read More
Industries
View Profile Visit Site
Get connected with a company for free

Tell us about your project, and we'll match you with vetted companies that meet your requirements.

Get Started
1682

Blue Studio For Voice Over & Dubbing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Cairo, Egypt
Blue Studio For Voice Over & Dubbing is an answering service. The small Cairo, Egypt-based team specializes in voice services, video production, and social media marketing. The agency was founded in 2013.
Read More
Industries
View Profile Visit Site
Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
  Read More
  Industries
  View Profile Visit Site
- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
  Read More
  Industries
  View Profile Visit Site
1683

CheckIdent

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Leipzig, Germany
CheckIdent, a call center, was founded in 1992. The agency focuses on voice services and has a small team.
Read More

View Profile Visit Site
1684

Datascoring De Colombia

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Bogotá, Colombia
Datascoring De Colombia is a small call center. They offer voice services and were launched in 1996.
Read More

View Profile Visit Site
1685

AnswerMedical

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Auburn, NY
AnswerMedical is an answering service company. Their small team is based in Auburn, New York. Their team offers voice services.
Read More

View Profile Visit Site
1686

CloudConnect Communications Pvt. Ltd.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- New Delhi, India
CloudConnect Communications Pvt. Ltd. Is a call center service launched in 2017. The small team provides voice services. The firm is located in New Delhi, India.
Read More
Industries
View Profile Visit Site
1687

no name

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Melbourne, Australia
No name is a non-voice bpo/back office services company. They specialize in non-voice bpo/back office services, voice services, transcription, commercial brokerage services, and more and were launched in 2014. The agency is in Melbourne, Australia.
Read More
Industries
View Profile Visit Site
1688

Remote Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Duluth, GA
Remote Call Center is a midsize call center service headquartered in Duluth, Georgia. The team specializes in voice services.
Read More

View Profile Visit Site
1689

Wallner Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Barcelona, Spain
Wallner Group is a non-voice bpo/back office services company. The midsize team is in Barcelona, Spain. Their services include non-voice bpo/back office services, voice services, and finance & accounting outsourcing (FAO).

Read More

View Profile Visit Site
1690

CALLgest

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Barcelona, Spain
CALLgest is a call center company. Their midsize team is headquartered in Barcelona, Spain. Their services include voice services.

Read More

View Profile Visit Site
1691

CIS GROUP

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- X5008CTP X5008CTP, Argentina
CIS GROUP, an answering service, was established in 1997. Their midsize team is headquartered in X5008CTP X5008CTP, Argentina and focuses on voice services.
Read More

View Profile Visit Site
1692

TRIA HORA

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Manlleu, Spain
TRIA HORA is a phone answering service launched in 2013. The small team specializes in voice services. The company is in Manlleu, Spain.

Read More

View Profile Visit Site
1693

THIENTU CO.,LTD

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- Ho Chi Minh, Vietnam
Large call center service THIENTU CO.,LTD, is headquartered in Ho Chi Minh, Vietnam. They provide voice services, non-voice bpo/back office services, HR services, finance & accounting outsourcing (FAO), and more and were launched in 2000.
Read More
Industries
View Profile Visit Site
1694

RIFF

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Amsterdam, Netherlands
RIFF is a social media marketing firm. The midsize Amsterdam, Netherlands-based company was established in 2017. Their services include social media marketing, search engine optimization, content marketing, and web development.

Read More
Industries
View Profile Visit Site
1695

QCSS

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Deer Park, IL
Non-voice bpo/back office services and phone answering service QCSS was founded in 1991. They are located in Deer Park, Illinois and have a midsize team. Their services include non-voice bpo/back office services and voice services.
Read More

View Profile Visit Site
1696

Torcom

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Madison, WI
Torcom is a small Madison, Wisconsin-based answering service company. Their services include voice services.

Read More

View Profile Visit Site
1697

Exceptionist, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Evansville, WI
Exceptionist, LLC, a phone answering service, is in Evansville, Wisconsin. The small team offers voice services and was founded in 2019.
Read More

View Profile Visit Site
1698

Ideas Diferentes

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Surquillo, Peru
Answering service Ideas Diferentes is based in Surquillo, Peru. The midsize company was established in 2014. Their services include voice services.
Read More

View Profile Visit Site
1699

Culture Closers, ApS

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Aalestrup, Denmark
Located in Aalestrup, Denmark, Culture Closers, ApS is a call center. The small team provides voice services and was founded in 2019.

Read More
Industries
View Profile Visit Site
1700

Answer Midwest, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Alton, IL
Answer Midwest, Inc. Is a small call center launched in 1946. Their team offers voice services and translation. The firm is based in Alton, Illinois.
Read More

View Profile Visit Site
1701

Convirza

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Draper, UT
Convirza is an answering service company. Their small team is in Draper, Utah. Their team specializes in voice services.
Read More

View Profile Visit Site
1702

WinSolutions Corporation

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Pasig, Philippines
In Pasig, Philippines, WinSolutions Corporation is a call center company. The small company was launched in 2014. Their team offers voice services and non-voice bpo/back office services.
Read More
Industries
View Profile Visit Site
1703

Lease A Sales Rep

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Raleigh, NC
Lease A Sales Rep is a call center company established in 2003. Based in Raleigh, North Carolina, their small team offers voice services.

Read More

View Profile Visit Site
1704

Alliance Answer

(0 Reviews)

Not yet reviewed.
- $10,000+
- 50 - 249 employees
- Kingston, Canada
Alliance Answer, a call center company, was founded in 1948. The firm provides voice services and has a midsize team.
Read More
Industries
View Profile Visit Site
1705

All Bay Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Antioch, CA
Based in Antioch, California, All Bay Answering Service is a small answering service. Their services include voice services.

Read More

View Profile Visit Site
1706

Custom Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Livermore, CA
Founded in 1980, Custom Communications is an answering service company. The small team specializes in voice services. The agency is in Livermore, California.
Read More

View Profile Visit Site
1707

Concept Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Medina, OH
Concept Services is an answering service in Medina, Ohio. The midsize team provides voice services, email marketing, CRM consulting and SI, pay per click, and more. The firm was established in 2002.
Read More
Industries
View Profile Visit Site
1708

Global Dispatch Management

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Bethpage, NY
Global Dispatch Management is a midsize telephone answering service headquartered in Bethpage, New York and St. John's, Canada. They offer voice services and non-voice bpo/back office services and were founded in 2007.
Read More
Industries
View Profile Visit Site
1709

Digital Partner

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Las Condes, Chile
Answering service company Digital Partner was founded in 2018. In Las Condes, Chile, their small team provides voice services.
Read More

View Profile Visit Site
1710

Professional Communications Network

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Riverside, CA
Professional Communications Network is a call center. They are located in Riverside, California and have a small team that specializes in voice services. The company was established in 2011.
Read More

View Profile Visit Site