What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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1561

CallCenter.com

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Hopkins, MN
CallCenter.com is an answering service. Founded in 2010, their team focuses on Call Center Services.
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1562

Access Telemarket

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- North Andover, MA
Access Telemarket is a small answering service and Sales Outsourcing company. They provide Call Center Services and Sales Outsourcing and were established in 1981.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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1563

AVOXI

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Atlanta, GA
AVOXI is an answering service. They provide Call Center Services and were launched in 2001. The firm is headquartered in Atlanta, Georgia.
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1564

Sabio

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- London, England
Sabio, a midsize phone answering service, is based in London, England. The team provides Call Center Services.
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1565

It's Your Call

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Harvard, MA
It's Your Call is an answering service company. The Harvard, Massachusetts-based team provides Call Center Services.
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1566

Volkart May

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Plymouth, MN
In Plymouth, Minnesota, Volkart May is a phone answering service. Their services include Call Center Services.
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1567

ListenTrust

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Portland, ME
Founded in 2006, ListenTrust is a call center service. The midsize team offers Call Center Services and E-Commerce Development.
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1568

Argo Contact Centers

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Lewiston, ME
Argo Contact Centers, an answering service, was launched in 2003. The team specializes in Call Center Services and is in Lewiston, Maine.
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1569

Great Falls Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Westbrook, ME
Great Falls Marketing, a phone answering service, provides Call Center Services. The agency is based in Westbrook, Maine.
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1570

SaviLinx

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Brunswick, ME
Telephone answering service SaviLinx is located in Brunswick, Maine. The team specializes in Call Center Services.
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1571

Voice Teleservices

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Portland, ME
Voice Teleservices is a call center established in 2005. Their team offers Call Center Services.
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1572

ttec - Kalispell

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10,000+ employees
- Kalispell, MT
Established in 1982, ttec - Kalispell is a telephone answering service. Their team focuses on Call Center Services.
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1573

Montana One Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Kalispell, MT
Montana One Call Center is a small call center founded in 1985. Their team specializes in Call Center Services.
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1574

Enablx

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Randolph, NJ
Headquartered in Randolph, New Jersey, Enablx is a call center service and Customer Service Outsourcing company. The team focuses on Call Center Services and Customer Service Outsourcing.
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1575

AvantGuard Monitoring Centers

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Ogden, UT
In Ogden, Utah, AvantGuard Monitoring Centers is a midsize phone answering service. The team focuses on Call Center Services.
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1576

(v)WeCare Technology

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Cherry Hill, NJ
(v)WeCare Technology, a non-voice bpo/back office services and answering service, was founded in 2003. Their midsize team is headquartered in Cherry Hill, New Jersey and provides non-voice bpo/back office services and voice services.
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1577

Mass Markets

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Iowa City, IA
Mass Markets is an answering service company headquartered in Iowa City, Iowa. They offer Call Center Services and Back Office Outsourcing and were founded in 2003.
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1578

Red Bank Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Red Bank Call Center is a call center service launched in 1954. The agency specializes in Call Center Services, and is small.
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1579

Keener Communications, Inc. VA

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Richmond, VA
Phone answering service Keener Communications, Inc. VA is based in Richmond, Virginia. They focus on Call Center Services and Sales Outsourcing and were established in 1985.
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1580

Team Telemarketing Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Shirley, England
Team Telemarketing Ltd, a Sales Outsourcing company, specialize in Sales Outsourcing and Social Media Marketing. They were founded in 2000.
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1581

GlobalSync Business Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Minneapolis, MN
GlobalSync Business Solutions, a small call center service, is headquartered in Minneapolis, Minnesota. Their services include Call Center Services and Finance & Accounting Outsourcing (FAO).
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1582

CATI call center

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Kyiv, Ukraine
CATI call center is an answering service company. Launched in 2011, the team offers Call Center Services and Event Marketing. The company is in Kyiv, Ukraine and Monks Risborough, England.
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1583

Jacada

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Alpharetta, GA
Jacada is an artificial intelligence firm and answering service. The Alpharetta, Georgia-based team focuses on Artificial Intelligence and Call Center Services.
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1584

Anser Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Ashwaubenon, WI
Launched in 1972, Anser Services is a call center service. The agency focuses on Call Center Services and Customer Service Outsourcing, and is midsize.
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1585

Allied Collection Services Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Las Vegas, NV
Allied Collection Services Inc. Is an answering service company. They provide Call Center Services and were founded in 1997.
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1586

OptimumCX

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Reno, NV
OptimumCX is an answering service company. They are based in Reno, Nevada. Their team offers Call Center Services.
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1587

Ring-Thru

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Call center company Ring-Thru offers Call Center Services. They are in.
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1588

WEEN studio

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Dubai, United Arab Emirates
WEEN studio, an answering service, is located in Dubai, United Arab Emirates. They specialize in Call Center Services and Translation and were founded in 2012.
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1589

MyBackOffice Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Okemah, OK
MyBackOffice Solutions is a phone answering service. Their small team of employees is located in Okemah, Oklahoma. Their team offers Call Center Services.
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1590

MyMo Leads

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Toronto, Canada
MyMo Leads is a small Toronto, Canada-based Sales Outsourcing company. The team specializes in Sales Outsourcing and Branding.
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