What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of April 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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1561

Summit Broadband

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Orlando, FL
Summit Broadband, a call center company, was established in 2009. Their midsize team is based in Orlando, Florida and provides voice services.
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1562

One Call Now

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Dayton, OH
One Call Now is a Dayton, Ohio-based call center company. The midsize team provides voice services. The agency was established in 2002.

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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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1563

Hotel Internet Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Clearwater, FL
Hotel Internet Services is a call center company. They are headquartered in Clearwater, Florida and have a midsize team. Their services include voice services.
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1564

Fourteen IP

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Orlando, FL
Fourteen IP is an answering service company founded in 2008. They are based in Orlando, Florida and have a midsize team. Their services include voice services.
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1565

CallMiner

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Waltham, MA
Call center company CallMiner was launched in 2002. The agency offers voice services and has a midsize team. The agency is located in Waltham, Massachusetts.
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1566

ClearCaptions, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Roseville, CA
ClearCaptions, LLC is a telephone answering service. The midsize Roseville, California-based firm was launched in 2011. Their services include voice services.
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1567

Multicom

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Longwood, FL
Founded in 1982, Multicom is a small call center company. Their services include voice services. The firm is headquartered in Longwood, Florida.
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1568

Outboundify

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Dallas, TX
Outboundify, a call center company, was launched in 2016. They are based in Dallas, Texas and have a small team. Outboundify provides voice services.

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1569

Daktela s.r.o.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Prague, Czech Republic
Phone answering service Daktela s.r.o. Was founded in 2005. Their small team is in Prague, Czech Republic. Daktela s.r.o. Offers voice services and non-voice bpo/back office services.

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1570

ContactUS Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Hilliard, OH
Launched in 2011, ContactUS Communications is a non-voice bpo/back office services and answering service company. In Hilliard, Ohio, their midsize team offers non-voice bpo/back office services and voice services.
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1571

Perceptionist

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Westerville, OH
Perceptionist is a non-voice bpo/back office services and telephone answering service in Westerville, Ohio. Launched in 1998, the midsize team provides non-voice bpo/back office services and voice services.
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1572

TCN

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- St. George, UT
Call center company TCN was launched in 1999. Headquartered in St. George, Utah, their midsize team offers voice services.
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1573

Birddog Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Palatine, IL
Birddog Media, an answering service company, was founded in 2005. The agency provides voice services and email marketing and has a midsize team. The agency is in Palatine, Illinois.
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1574

Expivia Interaction Marketing Group Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Erie, PA
Expivia Interaction Marketing Group Inc. Is an answering service. They are based in Erie, Pennsylvania and have a midsize team. The agency focuses on voice services.
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1575

Global Services BPO

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Las Vegas, NV
Answering service Global Services BPO is in Las Vegas, Nevada. The midsize company was founded in 2009. Their team offers voice services and non-voice bpo/back office services.
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1576

Adentcom Contact Center & BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Monterrey, Mexico
Adentcom, a call center service, was launched in 2013. Their small team is located in Monterrey, Mexico. Their services include voice services.

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1577

CALLCOM CONTACT CENTER & BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Monterrey, Mexico
CALLCOM CONTACT CENTER & BPO is a non-voice bpo/back office services and phone answering service. They are based in Monterrey, Mexico and have a midsize team. Their services include non-voice bpo/back office services and voice services.

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1578

Practicall Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- İstanbul, Türkiye
Practicall Solutions, a non-voice bpo/back office services and call center company, is based in İstanbul, Turkey. They provide non-voice bpo/back office services and voice services and were launched in 2011.
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1579

Nolto Bilişim - Çağrı Merkezi Çözümleri

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Istanbul, Türkiye
Nolto is a small answering service. Launched in 2016, the team provides voice services. The agency is located in Istanbul, Turkey.
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1580

Marm Assistance

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Istanbul, Türkiye
Marm Assistance is a phone answering service. They are based in Istanbul, Turkey and have a midsize team. The company focuses on voice services.
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1581

TEKNOSOR

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Istanbul, Türkiye
TEKNOSOR is a small Istanbul, Turkey-based call center. They provide voice services and were founded in 2010.
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1582

Epicall Contact Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Kharkiv, Ukraine
Epicall Contact Center is an answering service. Their small team is located in Kharkiv, Ukraine and provides voice services. The firm was established in 2008.
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1583

Adelina BPO

(0 Reviews)

Not yet reviewed.
- $5,000+
- 1,000 - 9,999 employees
- Kyiv, Ukraine
Adelina Call Center is a call center service. The large Kharkiv, Ukraine-based firm was founded in 2004. Their services include voice services.

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1584

Direct Scouts Istanbul

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Istanbul, Türkiye
Direct Scouts Istanbul is a non-voice bpo/back office services and call center based in Istanbul, Turkey. The midsize team specializes in non-voice bpo/back office services and voice services and was launched in 2008.
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1585

Vetraco Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- İstanbul, Türkiye
Vetraco Group, a call center, was launched in 2009. The company focuses on voice services and has a midsize team. The company is located in İstanbul, Turkey.
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1586

S&K Groep

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Istanbul, Türkiye
S&K Groep, an answering service, was founded in 2001. They are in Istanbul, Turkey and have a midsize team. Their services include voice services.
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1587

ICM International Call Center Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Beograd, Serbia
ICM International Call Center Marketing is a non-voice bpo/back office services and telephone answering service. Located in Beograd, Serbia, their midsize team specializes in non-voice bpo/back office services and voice services. The firm was established in 2014.
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1588

Callosseum Call Centre

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Beograd, Serbia
Callosseum Call Centre , a call center, is headquartered in Beograd, Serbia. Established in 2016, the small team provides voice services.
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1589

Centratel Answering Service

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Bend, OR
Centratel Answering Service is an answering service company established in 1984. Their small team is based in Bend, Oregon. The firm provides voice services.
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1590

Tivron

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Kraków, Poland
Tivron, a non-voice bpo/back office services and answering service company, is in Kraków, Poland. The midsize agency was established in 2015. Their services include non-voice bpo/back office services and voice services.

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