What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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1531

FCR

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Eugene, OR
Based in Eugene, Oregon, FCR is a midsize call center company. The team specializes in Call Center Services.
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1532

Active Telesource

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Milwaukie, OR
Active Telesource is a Milwaukie, Oregon-based call center company. They focus on Call Center Services and were launched in 1997.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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1533

TechnoPeak

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Dubai, United Arab Emirates
TechnoPeak is a large IT strategy consulting company. Launched in 1997, the team offers IT strategy consulting and Call Center Services.
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1534

Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dubai, United Arab Emirates
Small answering service company Answering Service, is in Dubai, United Arab Emirates. The team offers Call Center Services.
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1535

Front Office Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Telephone answering service Front Office Solutions was founded in 2012. The team specializes in Call Center Services and is in La Grande, Oregon.
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1536

PSI Contact Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- West Bloomfield Township, MI
PSI Contact Center is a call center company. Their midsize team is headquartered in West Bloomfield Township, Michigan and offers Call Center Services. The agency was founded in 1984.
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1537

Crusecom

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Oscoda, MI
Crusecom is a call center. They are located in Oscoda, Michigan and have small team. Their team specializes in Call Center Services.
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1538

First Choice Telephone Answering Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Pittsburgh, PA
First Choice Telephone Answering Service is a telephone answering service. Their midsize team is in Pittsburgh, Pennsylvania. Their services include Call Center Services.
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1539

Triton Technologies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Mansfield, MA
Triton Technologies, a Sales Outsourcing and Customer Service Outsourcing company, was established in 2001. The team specializes in Sales Outsourcing and Customer Service Outsourcing.
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1540

Dialog Direct

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Highland Park, MI
Dialog Direct is an answering service. Their large team is located in Highland Park, Michigan. Their team specializes in Call Center Services and Direct Marketing.
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1541

T C Kokua

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Kihei, HI
T C Kokua is a Kihei, Hawaii-based answering service company. Founded in 2002, the team offers Call Center Services.
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1542

Edwards Answering Service Enterprises

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
Midsize phone answering service Edwards Answering Service Enterprises, is in Vernon, Connecticut. The team provides Call Center Services.
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1543

MarketOne International

(0 Reviews)

Not yet reviewed.
- $10,000+
- 250 - 999 employees
- Waltham, MA
MarketOne International is an Email Marketing company founded in 1998. Their services include Email Marketing and Call Center Services.
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1544

FLG FrontLine Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Burnaby, Canada
FLG FrontLine Group is an Accounting and call center. In Burnaby, Canada, the company was launched in 2015. Their services include Accounting and Call Center Services.
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1545

Capital Empire

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Vancouver, Canada
Capital Empire is a call center. Established in 2017, the team focuses on Call Center Services.
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1546

DealerFocus

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- North Andover, MA
DealerFocus is a Sales Outsourcing company. Based in North Andover, Massachusetts, the team specializes in Sales Outsourcing and Call Center Services.
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1547

EPIC Connections, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Omaha, NE
EPIC Connections, Inc. Is a phone answering service. The company is in Omaha, Nebraska. Their services include Call Center Services.
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1548

North End Teleservices LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Omaha, NE
North End Teleservices LLC, a small phone answering service, is in Omaha, Nebraska. Their services include Call Center Services.
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1549

Timberline Total Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Omaha, NE
Timberline Total Solutions, an answering service company, was launched in 1995. The team provides Call Center Services and Sales Outsourcing.
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1550

EMS CRM

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Omaha, NE
Call center EMS CRM was founded in 1998. Headquartered in Omaha, Nebraska, the team provides Call Center Services.
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1551

xtDirect LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Omaha, NE
XtDirect LLC is a midsize call center launched in 2001. Their services include Call Center Services.
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1552

MAXIMUM Communications, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Lockland, OH
MAXIMUM Communications, Inc. Is a phone answering service. Founded in 1990, the team specializes in Call Center Services and Back Office Outsourcing.
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1553

Fortuity

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Columbus, OH
Fortuity is a non-voice bpo/back office services and call center. Established in 2017, the midsize firm is located in Columbus, Ohio. Their services include non-voice bpo/back office services and voice services.
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1554

Corporate Technologies Advantage, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Springfield, MO
Corporate Technologies Advantage, LLC is a call center company and Customer Service Outsourcing company founded in 2007. Their team provides Call Center Services and Customer Service Outsourcing.
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1555

Customer Direct

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Saint Ann, MO
Customer Direct, a call center company, was established in 1997. They provides Call Center Services and E-Commerce Development.
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1556

America's Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Kansas City, MO
America's Call Center is an answering service. Based in Kansas City, Missouri, their team specializes in Call Center Services and Market Research.
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1557

The Pisa Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Saint Charles, MO
Answering service company and Customer Service Outsourcing company The Pisa Group offers Call Center Services and Customer Service Outsourcing. They were established in 1989.
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1558

CallCreatorPlus

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Marina del Rey, CA
Established in 2013, CallCreatorPlus, a midsize telephone answering service, is based in Marina del Rey, California. Their services include Call Center Services.
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1559

Time Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Roseville, MN
Founded in 1972, Time Communications is a call center. The agency offers Call Center Services, and is midsize.
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1560

Cooperative Response Center, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Austin, MN
Cooperative Response Center, Inc., an answering service, is based in Austin, Minnesota. The team specializes in Call Center Services.
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