What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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1531

Stic Chile

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Santiago, Chile
Founded in 1997, Stic Chile is a call center service. The firm focuses on voice services and has a midsize team.
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1532

S3 Chile

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Santiago, Chile
Headquartered in Santiago, Chile and , Chile, S3 Chile is a non-voice bpo/back office services and call center. They specialize in non-voice bpo/back office services and voice services and were established in 2007.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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1533

Central 24 Hours

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Barra da Tijuca, Brazil
Central 24 Hours is a midsize non-voice bpo/back office services company headquartered in Barra da Tijuca, Brazil. The team provides non-voice bpo/back office services, voice services, digital strategy, and IT strategy consulting.

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1534

DYALOGO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Bogotá, Colombia
Non-voice bpo/back office services company DYALOGO was founded in 2003. The small Bogota, Colombia-based team offers non-voice bpo/back office services, voice services, and finance & accounting outsourcing (FAO).
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1535

CSC Telecom

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Tallinn, Estonia
Founded in 1995, CSC Telecom is an answering service. In Tallinn, Estonia, their small team provides voice services.
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1536

Roheline Laine Green Wave

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Tallinn, Estonia
Roheline Laine Green Wave is a Tallinn, Estonia-based call center company. The small team provides voice services. The agency was launched in 2002.
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1537

IP Callcenters

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Tallinn, Estonia
IP Callcenters is a phone answering service. The Tallinn, Estonia-based firm was established in 2002. The small team provides voice services and other digital marketing.
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1538

Call Center Services International

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Chula Vista, CA
Call Center Services International is a call center established in 2008. The large team provides voice services, accounting, and IT managed services. The agency is based in Chula Vista, California and , Mexico.
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1539

Marketo, an Adobe Company

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- San Mateo, CA
Answering service company Marketo, an Adobe Company was founded in 2006. The company provides voice services, marketing strategy, affiliate marketing, mobile & app marketing, and more and has a large team. The company is headquartered in San Mateo, California and Dublin, Ireland.

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1540

Motivational Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Rochelle Park, NJ
Motivational Marketing is a Rochelle Park, New Jersey-based call center service. The midsize agency was founded in 1981. Their services include voice services, market research, and corporate training.
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1541

PCS Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Rancho Cucamonga, CA
PCS Call Center is a California, -based answering service. The midsize firm was established in 2010. Their services include voice services.
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1542

Prospect America

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Fort Worth, TX
Non-voice bpo/back office services and call center company Prospect America was established in 1982. The company focuses on non-voice bpo/back office services and voice services and has a midsize team. The company is headquartered in Fort Worth, Texas.
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1543

HDC BPO Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Breña, Peru
HDC BPO Services, a non-voice bpo/back office services company, is headquartered in Lima, Peru. Launched in 1993, the midsize team focuses on non-voice bpo/back office services, voice services, and social media marketing.
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1544

Focus Contact Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Warszawa, Poland
Focus Contact Center is a non-voice bpo/back office services company headquartered in Warsaw, Poland. They provide non-voice bpo/back office services, voice services, and cloud consulting & SI and were launched in 2008.

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1545

PCS Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Ontario, CA
PCS Call Center, a call center company, was launched in 2002. Based in Ontario, California, their midsize team focuses on voice services.
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1546

Alliance PDMS

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Hurst, TX
Alliance PDMS is a midsize Hurst, Texas-based non-voice bpo/back office services and telephone answering service. The team offers non-voice bpo/back office services and voice services.
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1547

Ftech Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Houston, TX
Launched in 2007, Ftech Solutions is a telephone answering service. Their small team is in Houston, Texas. Their team offers voice services.
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1548

Health Leads Plus

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Los Angeles, CA
Health Leads Plus, a midsize telephone answering service, is headquartered in Los Angeles, California. Established in 2004, the team focuses on voice services, marketing strategy, market research, and other digital marketing.
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1549

VRtelemarketers

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- New Delhi, India
VRtelemarketers is an answering service company founded in 2011. Based in New Delhi, India, their midsize team provides voice services.
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1550

Oasis Marketing Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Pearland, TX
Oasis Marketing Solutions is a call center service. They focus on voice services and were launched in 2009. The agency is in Pearland, Texas.
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1551

KoalifiedLeads

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Los Angeles, CA
Phone answering service KoalifiedLeads was launched in 2000. They are headquartered in Los Angeles, California and have a midsize team. KoalifiedLeads provides voice services, social media marketing, non-voice bpo/back office services, and search engine optimization.
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1552

Answerwest Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Reno, NV
Answerwest Inc is a call center service. The small team is located in Reno, Nevada. Their services include voice services.
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1553

Call Centerl Lead

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Los Angeles, CA
Call Centerl Lead is an answering service. Their small team is based in Los Angeles, California. Their services include voice services.
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1554

Bloom Insurance Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Mesa, AZ
Call center service Bloom Insurance Agency was established in 2007. The firm focuses on voice services and has a midsize team. The firm is based in Mesa, Arizona.
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1555

Client Focus LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Mesa, AZ
Midsize call center service Client Focus LLC, is located in Mesa, Arizona. Founded in 2003, the team specializes in voice services.
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1556

StratusIQ

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Colorado Springs, CO
StratusIQ is a business consulting company founded in 2003. They are in Colorado Springs, Colorado and have a small team. Their services include business consulting, voice services, and non-voice bpo/back office services.
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1557

Tuck Communication Services, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Grand Junction, CO
Tuck Communication Services, Inc. Is a call center service based in Grand Junction, Colorado. The firm specializes in voice services and has a small team.The firm was established in 2002.
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1558

Mobilize.AI LLC

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Newport Beach California,
Mobilize.AI LLC is a telephone answering service. Founded in 1995, the team focuses on voice services and non-voice bpo/back office services. Their small firm is Newport Beach California, -based.
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1559

Centralized Showing Service (CSS)

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Overland Park, KS
In Overland Park, Kansas, Centralized Showing Service (CSS) is a phone answering service. Founded in 1996, the midsize team focuses on voice services.
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1560

Alpha Telemarketing, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Wilmington, DE
Alpha Telemarketing, Inc. Is an answering service. Launched in 2005, the small agency is in Wilmington, Delaware. Their services include voice services.
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