Climbia BPO
visit site- $5,000+
- 250 - 999 employees
- Durrës, Albania
Client Insights
Industry Expertise
45%
30%
25%
Client Size Distribution
Small Business (<$10M) 20%
Midmarket ($10M - $1B) 35%
Enterprise (>$1B) 45%
Common Project Size
<$10K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Climbia BPO was hired by Grow, a digital marketing agency based in Tirana, Albania, to handle their customer support services. The agency was running Google Ads in New York and New Jersey and was receiving a high volume of calls. However, their proficiency in English was not up to par to impress potential clients, and the team was overwhelmed with the number of calls. Climbia BPO was selected for their rigorous staff selection process, despite having fewer staff than other companies considered. They provided customer support services from 10 AM to 6 PM, quickly grasping the workings of Google Ads. The project utilized Ring Central as a calling tool. Grow worked with a dedicated support manager and had weekly meetings with the Climbia team located in Durres, Albania. The feedback from Grow was highly positive, exceeding their expectations.