DCDial

DCDial was hired by a payment collection company to expedite the process of collecting funds from customers. The goal was to collect more than 80% of the owed money in a specific timeframe. DCDial was selected for their innovative approach of using technology to avoid physical interactions and streamline the payment process. The project was handled by a single individual who set up the system, after which the process was fully automated. The feedback suggests that DCDial's technology-driven solution was effective in quickly collecting a significant amount of debt.

For a management software firm, DCDial was employed to enhance their dialer services with the aim of boosting the contact ratio between the client and consumer by at least 30%. The firm was referred to DCDial by another sister company. The project involved using the leads provided to increase connectivity. Even though the team composition was not disclosed, the implication is that DCDial was successful in improving the firm's contact ratio through their dialer services.

A debt collection agency employed DCDial's services to continue their operations amidst the challenges posed by the COVID-19 pandemic. The goal was to maximize the agents' talk time whilst minimizing costs. DCDial was selected based on a referral. With a team consisting of around 15 agents, one admin, and one manager, DCDial's platform was efficiently set up and used to contact individuals across different states. The feedback indicates that DCDial's platform was instrumental in ensuring the smooth transition to remote working and maintaining productivity.