DCDial
visit site- Undisclosed
- 10 - 49 employees
- Atlanta, GA
Founded in 2012, DCDial is an information technology company that is headquartered in Atlanta. The team of 8 primarily provides voice services for clients.
Client Insights
Industry Expertise
10%
10%
10%
10%
10%
10%
10%
10%
5%
Client Size Distribution
Small Business (<$10M) 50%
Midmarket ($10M - $1B) 50%
Common Project Size
$10K-$49K 1 project
$50K-$199K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
DCDial was hired by a collection agency during the COVID-19 pandemic, a time when the company was transitioning to remote work. The goal was to maximize the agents' talk time and minimize costs. DCDial's platform was chosen for its easy setup and remote monitoring features. The system was used 10 hours a day, except on weekends and national holidays, by a team of 15 agents, one admin, and one manager. The client found the transition smooth and efficient, thanks to DCDial's customer support team.
A manufacturing firm hired DCDial to facilitate payment collection over the phone. The goal was to collect money for clients efficiently and without the need for physical interaction. DCDial was chosen for its ability to automate the collection process, reducing the need for a large team. The project involved collecting money for a major client, with the aim of collecting more than 80% of the owed amount in a given time. The client was pleased with the results, noting that the system needed only one person to set up and the rest of the process was fully automated.
A management software firm hired DCDial to increase the contact ratio between clients and consumers. The goal was to increase this ratio by at least 30 percent. DCDial was chosen based on a referral from a sister company. The project involved increasing connectivity using provided leads. Although the team composition was not specified, the client was satisfied with the results of the project.