What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of April 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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3991

Efficise

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Karachi, Pakistan
Founded in 2011, Efficise is a non-voice bpo/back office services company. The agency specializes in non-voice bpo/back office services and voice services and has a small team. The agency is headquartered in Karachi, Pakistan.
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3992

Elshadai Business Solution

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Toronto, Canada
Small non-voice bpo/back office services company Elshadai Business Solution, is in Toronto, Canada; Coimbatore, India and Chennai, India. The team specializes in non-voice bpo/back office services and voice services.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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3993

Your Business Assistant

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Liverpool, United Kingdom
Headquartered in Liverpool, United Kingdom, Your Business Assistant is a small non-voice bpo/back office services company. Their services include non-voice bpo/back office services, voice services, and transcription.
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3994

Kitterman Marketing

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Seattle, WA
Kitterman Marketing, a small phone answering service, is in Seattle, Washington. They focus on voice services, content marketing, marketing strategy, and market research and were established in 2001.
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3995

ESC IT Support

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Winford, United Kingdom
Established in 2012, ESC IT Support is a software development firm. The small team provides custom software development, voice services, logo, pay per click, and more. The company is in Winford, United Kingdom.
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3996

Ignition Holdings

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- London, United Kingdom
Ignition Holdings is a SEO services firm headquartered in London, United Kingdom. Launched in 2015, the small team specializes in search engine optimization, voice services, and conversion optimization.
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3997

MarketizeIt

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Austin, TX
MarketizeIt, a telephone answering service, was launched in 2011. In Austin, Texas and Versailles, Missouri, their small team focuses on voice services, pay per click, search engine optimization, and web development.
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3998

OutboundEngine

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Austin, TX
Established in 2012, OutboundEngine is a small email marketing company. Their services include email marketing, voice services, and social media marketing. The firm is located in Austin, Texas and Phoenix, Arizona.

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3999

webgoose.com

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Willowick, OH
Webgoose.com is a call center service. Founded in 2005, the team offers voice services, pay per click, search engine optimization, and web design. Their small company is based in Willowick, Ohio.
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4000

Translaro Language Services SRL

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Bucharest, Romania
Based in Bucharest, Romania, Translaro Language Services SRL is a small translation company. Their services include translation, voice services, and transcription.
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4001

St Louis SEO for Growth

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- St. Louis, MO
Established in 2016, St Louis SEO for Growth is a call center. Their small team is in St. Louis, Missouri. Their services include voice services, search engine optimization, social media marketing, and web design.
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4002

Cloud Nine Consulting

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Dublin, Ireland
Cloud Nine Consulting is a small Canal Dock, Ireland-based cloud consulting & SI company. Launched in 2010, the team provides cloud consulting & SI, voice services, and web development.
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4003

SIP Soluciones Integrales Pyme

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Panama City, Panama
SIP Soluciones Integrales Pyme is a custom software development firm. Their small team is based in Panama City , Panama. The agency focuses on custom software development, voice services, CRM consulting and SI, and ERP consulting and SI. The agency was established in 2015.

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4004

Small Square

(0 Reviews)

Not yet reviewed.
- $25,000+
- 2 - 9 employees
- United Kingdom
User experience agency and telephone answering service Small Square was founded in 2016. They are headquartered in , United Kingdom and New York, New York and have a small team. Their services include ux/ui design and voice services.
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4005

Computer Guys

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Singapore, Singapore
Computer Guys is a small call center service. They focus on voice services, cloud consulting & SI, IT managed services, and cybersecurity and were founded in 2010.
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4006

TrachMar, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Austin, TX
TrachMar, LLC, a small call center company, is in Austin, Texas. The team provides voice services, graphic design, print design, translation, and more.

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4007

OBLIGR INDIA PVT LTD
(1 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 2 - 9 employees
- Indore, India
OBLIGR INDIA PVT LTD, a telephone answering service, was launched in 2013. Headquartered in Indore, India, their small team provides voice services, digital strategy, IT managed services, email marketing, and more.

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4008

TouchPoint Contact Centers, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Mansfield, OH
In Mansfield, Ohio, TouchPoint Contact Centers, Inc. Is a small non-voice bpo/back office services and call center company. The team provides non-voice bpo/back office services and voice services.
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4009

Metric Central

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Warwick, United Kingdom
Other marketing company Metric Central was launched in 2019. In Warwick, United Kingdom, their small team specializes in other marketing, BI & big data consulting & SI, email marketing, market research, and more.
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4010

RBS Data Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Omaha, NE
RBS Data Inc is an answering service company. They are located in Omaha, Nebraska and have a small team. Their team specializes in voice services, email marketing, other marketing, and direct marketing.
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4011

Gelsa

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Monterrey, Mexico
Gelsa, a small non-voice bpo/back office services and call center, is headquartered in Monterrey, Mexico. The team provides non-voice bpo/back office services and voice services.

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4012

Moje sluchátko s.r.o.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Prague 4, Czech Republic
Moje sluchátko s.r.o. Is a small non-voice bpo/back office services and phone answering service. Established in 2018, the team provides non-voice bpo/back office services and voice services. The firm is headquartered in Prague 4, Czech Republic.
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4013

Swap Your Auto, a division of Brockport Development, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Gainesville, FL
Swap Your Auto, a division of Brockport Development, LLC, a phone answering service, was founded in 2014. Their small team is located in Gainesville, Florida. Their services include voice services, business consulting, social media marketing, and web development.
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4014

M Recruitment Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Il-Mosta, Malta
M Recruitment Agency is a human resources agency launched in 2005. They are headquartered in Il-Mosta, Malta and have a small team. The company focuses on HR services, voice services, corporate training, and business consulting.
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4015

Innovative Dynamic Networks, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Racine, WI
Innovative Dynamic Networks, Inc. Is a call center and web development firm. Launched in 2004, the team specializes in voice services and web development. Their small firm is located in Racine, Wisconsin.

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4016

Calibrated Solutions, LLC.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Redondo Beach, CA
Non-voice bpo/back office services company Calibrated Solutions, LLC. Is based in Redondo Beach, California. The small team specializes in non-voice bpo/back office services, voice services, IT managed services, and web development. The agency was founded in 2007.
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4017

EvolutionHR USA

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Cave Spring, VA
Launched in 2017, EvolutionHR USA is a small non-voice bpo/back office services and answering service. Their services include non-voice bpo/back office services and voice services. The agency is in Cave Spring, Virginia.
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4018

Xactlyit

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Holden, MA
Launched in 2009, Xactlyit is a telephone answering service. The firm provides voice services, email marketing, event marketing & planning, and web development and has a small team. The firm is based in Holden, Massachusetts.
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4019

Zephyr Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Plovdiv, Bulgaria
Zephyr Group is a social media marketing company. The small Plovdiv, Bulgaria-based team offers social media marketing, voice services, email marketing, and web development. The company was established in 2019.

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4020

Sch Consultores

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Caracas, Venezuela
Sch Consultores, an accounting company, was launched in 2007. The small team specializes in accounting, custom software development, voice services, and corporate training. The firm is in Caracas, Venezuela.
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