What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (51 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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3901

Yesler

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Seattle, WA
Yesler is a B2B marketing agency founded in 2003. Based in Seattle, they also have offices in Philedelphia, Portland, Ore., Wayne, Pa. and Mississauga, Canada. With a team of over 200 employees, they specialize in voice services, content marketing and marketing strategy, mainly serving clients in the IT and eCommerce industries.

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Clients
- amazon
Industries
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3902

Hire Live Support Inc

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Cerritos, CA
Hire Live Support is a Cerritos, California-based call center service. The small team offers voice services, non-voice bpo/back office services, graphic design, and video production and was established in 2009.

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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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3903

Corporate Innovations

(0 Reviews)

Not yet reviewed.
- $10,000+
- 50 - 249 employees
- Banbury, United Kingdom
Corporate Innovations is a branding company in Banbury, United Kingdom. They specialize in branding, voice services, marketing strategy, direct marketing, and more and were founded in 1994.
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3904

Ossisto
(1 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Perth Amboy, NJ
Non-voice bpo/back office services company Ossisto was established in 2017. Their small team is located in Perth Amboy, New Jersey and , and specializes in non-voice bpo/back office services, voice services, search engine optimization, web design, and more.

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3905

DIGITALZONE Inc

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- New York, NY
DIGITALZONE BUSINESS CONSULTING LLC is a midsize content marketing company. The New York, New York-based firm was founded in 2013. Their services include content marketing, voice services, and email marketing.
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3906

CMC Turkey

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- Kağıthane, Türkiye
CMC Turkey is a non-voice bpo/back office services company. They are in Kağıthane, Turkey and have a large team. Their services include non-voice bpo/back office services, HR services, voice services, cloud consulting & SI, and more. The company was founded in 2000.
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3907

Sixty K Ltd

(0 Reviews)

Not yet reviewed.
- $50,000+
- 1,000 - 9,999 employees
- Sofia, Bulgaria
Answering service company Sixty K Ltd is based in Sofia, Bulgaria and Plovdiv, Bulgaria. Launched in 2008, the large team offers voice services and non-voice bpo/back office services.

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3908

FilWeb Asia Inc

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- San Pedro, Philippines
FilWeb Asia Inc is a call center company. Headquartered in San Pedro, Philippines, their midsize team provides voice services, non-voice bpo/back office services, graphic design, search engine optimization, and more. The firm was launched in 1998.
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3909

MicroSourcing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Taguig, Philippines
MicroSourcing is a HR company headquartered in Taguig, Philippines. The large team provides HR services, non-voice bpo/back office services, voice services, and transcription. The agency was launched in 2004.

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Industries
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3910

TC Systems Vietnam

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Hanoi, Vietnam
TC Systems Vietnam, a software development company, was established in 2016. The company provides custom software development, voice services, ERP consulting and SI, IT managed services, and more and has a midsize team. The company is based in Hanoi, Vietnam.
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3911

Flexisource IT

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Melbourne, Australia
IT staff augmentation company Flexisource IT was founded in 2012. The company specializes in IT staff augmentation, non-voice bpo/back office services, voice services, mobile app development, and more and has a midsize team. The company is in Melbourne, Australia and Makati, Philippines.
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3912

Digital Works

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Rabat, Morocco
Midsize human resources firm Digital Works, is in Rabat, Morocco. They offer HR services, BI & big data consulting & SI, voice services, digital strategy, and more and were launched in 2015.
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3913

Tobpos Vietnam

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Long Bien, Vietnam
Tobpos Vietnam is a human resources company. They are headquartered in Long Bien, Vietnam and have a midsize team. Their services include HR services, non-voice bpo/back office services, voice services, and translation.
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3914

Fenety Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Moncton, Canada
Launched in 1995, Fenety Marketing is a phone answering service. Their midsize team is located in Moncton, Canada. Their team focuses on voice services, event marketing & planning, marketing strategy, market research, and more.
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3915

MaxSys Staffing & Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Moncton, Canada
MaxSys Staffing & Consulting is an accounting company. Launched in 1993, the agency is located in Moncton, Canada. The midsize team offers accounting, HR services, voice services, and IT strategy consulting.
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3916

Zenov BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Dhaka, Bangladesh
Zenov BPO is a HR company. Their midsize team is based in , Bangladesh. Their team provides HR services, accounting, voice services, finance & accounting outsourcing (FAO), and more.
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3917

Davis Research

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Calabasas, CA
Davis Research, a market research company, is based in Calabasas, California. The midsize firm was established in 1970. Their team offers market research and voice services.
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3918

California Survey Research Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Los Angeles, CA
Launched in 1981, California Survey Research Services is a market research company. Their midsize team is headquartered in Los Angeles, California. Their team provides market research and voice services.

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3919

KISAN BAZAR DOT COM PVT LTD

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Gurugram, India
KISAN BAZAR DOT COM PVT LTD is a non-voice bpo/back office services company headquartered in Gurugram, India. The midsize agency was launched in 2018. Their team provides non-voice bpo/back office services, HR services, and voice services.
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3920

Flexible Staffing Services, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Lake in the Hills, IL
Flexible Staffing Services, Inc. Is a HR firm based in Lake in the Hills, Illinois. Established in 1991, the midsize team provides HR services, non-voice bpo/back office services, and voice services.
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3921

ReconMR

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- San Marcos, TX
Launched in 2012, ReconMR is a market research company. They are in San Marcos, Texas and have a midsize team. Their services include market research and voice services.
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3922

Front Desk Helpers

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Old Bridge, NJ
Non-voice bpo/back office services company Front Desk Helpers was launched in 2015. Their midsize team is located in Old Bridge, New Jersey. Front Desk Helpers provides non-voice bpo/back office services, voice services, HR services, e-commerce development, and more.
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3923

cpITelecom

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- West Des Moines, IA
Non-voice bpo/back office services company cpITelecom was founded in 1997. They are based in West Des Moines, Iowa and have a midsize team. CpITelecom specializes in non-voice bpo/back office services and voice services.
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3924

3PL World Wide

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Southington, CT
Headquartered in Southington, Connecticut, 3PL World Wide is a logistics & supply chain consulting company. The midsize team offers logistics & supply chain consulting, voice services, fulfillment, warehousing & distribution, and more and was launched in 2005.

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3925

DG Solutions, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Conyers, GA
Midsize answering service DG Solutions, Inc., is based in Conyers, Georgia. They provide voice services, fulfillment, other design, print design, and more and were founded in 1980.
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3926

RSVP Communications, Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Greensboro, NC
Founded in 1985, RSVP Communications, Inc is a non-voice bpo/back office services company. The agency focuses on non-voice bpo/back office services, voice services, email marketing, fulfillment, and more and has a midsize team. The agency is located in Greensboro, North Carolina.
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3927

Affordable Staff

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Brisbane City, Australia
In Brisbane City, Australia and Bacolod, Philippines, Affordable Staff is a call center service. The agency offers voice services, non-voice bpo/back office services, finance & accounting outsourcing (FAO), HR services, and more and is midsize.The agency was launched in 2009.
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3928

ProSpex

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Amsterdam, Netherlands
ProSpex, a content marketing company, was established in 2007. Their midsize team is headquartered in Amsterdam, Netherlands. The firm provides content marketing, voice services, digital strategy, marketing strategy, and more.

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3929

Transcend - Palestine

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Beit Jala, Palestine, State of
Transcend - Palestine is a call center in Beit Jala, Palestine, State of. Founded in 2011, the midsize team focuses on voice services, custom software development, non-voice bpo/back office services, mobile app development, and more.
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3930

Clienting Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- ABO, Argentina
Clienting Group is a call center. They are in ABO, Argentina and have a midsize team. The agency specializes in voice services, digital strategy, social media marketing, and web design.
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