What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of April 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
  Read More
  Industries
  View Profile Visit Site
- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
  Read More
  Industries
  View Profile Visit Site
- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
  Read More
  Industries
  View Profile Visit Site
4021

Eyelander Digital Pvt. Ltd.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Bengaluru, India
Eyelander Digital Pvt. Ltd. Is a small IT staff augmentation company. In Bengaluru, India, the firm was founded in 2019. Their team provides IT staff augmentation, non-voice bpo/back office services, IT managed services, voice services, and more.
Read More
Industries
View Profile Visit Site
Get connected with a company for free

Tell us about your project, and we'll match you with vetted companies that meet your requirements.

Get Started
4022

IContact-Ar

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Buenos Aires, Argentina
Headquartered in Buenos Aires, Argentina, IContact-Ar is a small call center. The team provides voice services and non-voice bpo/back office services.

Read More

View Profile Visit Site
Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
  Read More
  Industries
  View Profile Visit Site
- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
  Read More
  Industries
  View Profile Visit Site
4023

CACooper Services, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Moncks Corner, SC
CACooper Services, LLC is a non-voice bpo/back office services company. Their small team is based in Moncks Corner, South Carolina. Their team specializes in non-voice bpo/back office services, HR services, and voice services.
Read More

View Profile Visit Site
4024

4 Pillars IT

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Austin, TX
4 Pillars IT is an IT managed services company. They are in Austin, Texas and have a small team. The firm focuses on IT managed services, voice services, cloud consulting & SI, cybersecurity, and more.

Read More
Industries
View Profile Visit Site
4025

Better Language Company

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Sandton, South Africa
Better Language Company is a small social media marketing agency based in Sandton, South Africa and Langebaan, South Africa. Their services include social media marketing, voice services, transcription, and translation.

Read More

View Profile Visit Site
4026

Lavendo

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- San Francisco, CA
Lavendo Inc. Is a small HR firm. Founded in 2021, the company is based in San Francisco, California. Their team offers HR services, business consulting, market research, and CRM consulting and SI.
Read More

View Profile Visit Site
4027

Anequim

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Omaha, NE
Anequim is an answering service company. Founded in 2006, the small firm is in Omaha, Nebraska. Their services include call center services, back office outsourcing, finance & accounting outsourcing (FAO), and customer service outsourcing.
Read More

View Profile Visit Site
4028

Grupo Eminent S.A.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- San Rafael, Costa Rica
Call center company Grupo Eminent S.A. Is based in San Rafael, Costa Rica. They focus on call center services, back office outsourcing, logistics & supply chain consulting, and trucking and were established in 2010.
Read More

View Profile Visit Site
4029

M3 Multifamily Media Management, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Westlake, OH
Based in Westlake, Ohio, M3 Multifamily Media Management, LLC is a CRM consulting and SI company. The small company was launched in 2001. Their team specializes in CRM consulting and SI, call center services, and document digitization & management.
Read More

View Profile Visit Site
4030

New England Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Concord, NH
New England Call Center is a small Concord, New Hampshire-based call center service. Their services include call center services.

Read More

View Profile Visit Site
4031

Coratec

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Madrid, Spain
Coratec is a business consulting company. Launched in 2005, the agency is in Madrid, Spain. The small team specializes in business consulting, HR services, call center services, and finance & accounting outsourcing (FAO).

Read More

View Profile Visit Site
4032

Suite Possibilities LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Kailua-Kona, HI
Suite Possibilities LLC is a small Kailua-Kona, Hawaii-based back office outsourcing and accounting company. Their services include back office outsourcing and accounting.

Read More

View Profile Visit Site
4033

Seo Agency Vermont

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- South Burlington, VT
Seo Agency Vermont is a mobile & app marketing company. They are in South Burlington, Vermont and have a small team. Their services include mobile & app marketing, search engine optimization, web design, and sales outsourcing.
Read More
Industries
View Profile Visit Site
4034

NPN Business Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Hyderabad, India
NPN Business Consulting is a market research company. The small team is in Hyderabad, India. Their services include market research, search engine optimization, business consulting, and sales outsourcing.
Read More

View Profile Visit Site
4035

SocialMANNA LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Queen Creek, AZ
In Queen Creek, Arizona, SocialMANNA LLC is a digital strategy company. The small company was launched in 2017. Their services include digital strategy, business consulting, sales outsourcing, and ecommerce marketing.
Read More

View Profile Visit Site
4036

Ubicue Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Toronto, Canada
Ubicue Marketing is a Toronto, Canada-based social media marketing company. The small agency was launched in 2018. Their services include social media marketing, search engine optimization, sales outsourcing, and ecommerce marketing.
Read More

View Profile Visit Site
4037

VIP Marketing Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Springfield, MO
Small digital strategy company VIP Marketing Group, is in Springfield, Missouri. Their services include digital strategy, social media marketing, web design, and sales outsourcing.
Read More

View Profile Visit Site
4038

UGrow

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Bondi Junction, Australia
UGrow is a business consulting company established in 2022. They are in Bondi Junction, Australia and have a small team. Their services include business consulting, HR services, corporate training, call center services, and more.
Read More
Industries
View Profile Visit Site
4039

BAHIA CALL CENTER

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Salvador, Brazil
BAHIA CALL CENTER is a small Salvador, Brazil-based business consulting company. Their services include business consulting, call center services, back office outsourcing, and customer service outsourcing.
Read More

View Profile Visit Site
4040

RSA Systems

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Quito, Ecuador
RSA Systems, a cloud consulting & SI company, was established in 2018. The firm offers cloud consulting & SI, IT managed services, custom software development, and call center services and has a small team.
Read More

View Profile Visit Site
4041

Jasper Ethiopia Business Group

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Addis Ababa, Ethiopia
Sales outsourcing company Jasper Ethiopia Business Group is located in Addis Ababa, Ethiopia and Addis Ababa, Ethiopia. The company offers sales outsourcing, hr outsourcing, commercial property management, event marketing & planning, and more and is small.The company was launched in 2021.
Read More
Industries
View Profile Visit Site
4042

WHOLESALE PILLOWS

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Uşak, Türkiye
WHOLESALE PILLOWS is a small contract manufacturing company. Launched in 2015, the agency is in Uşak, Turkey. Their team offers contract manufacturing, sales outsourcing, search engine optimization, and warehousing & distribution.
Read More

View Profile Visit Site
4043

Puzzle Partner Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Toronto, Canada
Puzzle Partner Ltd is a public relations company. They are based in Toronto, Canada and have a small team. Their services include public relations, sales outsourcing, audio production, and content writing services. The agency was established in 2014.
Read More

View Profile Visit Site
4044

Sales Panther

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Pune, India
Small business consulting company Sales Panther, is in Pune, India. They specialize in business consulting, social media marketing, content marketing, sales outsourcing, and more and were founded in 2020.
Read More
Industries
View Profile Visit Site
4045

BMG

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Airdrie, Canada
BMG is a social media marketing agency. They are located in Airdrie, Canada and have a small team. Their services include social media marketing, search engine optimization, call center services, and back office outsourcing.
Read More

View Profile Visit Site
4046

Competence Force

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Belgrade, Serbia
Competence Force, a branding agency, was established in 2023. They are headquartered in Belgrade, Serbia and have a small team. Their services include branding, marketing strategy, social media marketing, and sales outsourcing.
Read More

View Profile Visit Site
4047

Global Media

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Noida, India
Global Media, a digital strategy company, is located in Noida, India and Noida, India. The company provides digital strategy, pay per click, mobile app development, and sales outsourcing and has a small team.The company was established in 2017.
Read More

View Profile Visit Site
4048

Revv Digital

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Hyderabad, India
Revv Digital is a branding firm founded in 2023. The small team provides branding, search engine optimization, pay per click, and sales outsourcing. The firm is in Hyderabad, India.
Read More

View Profile Visit Site
4049

HouseJobs Digital

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Casper, WY
HouseJobs Digital, a marketing strategy company, was established in 2023. Their small team is headquartered in Casper, Wyoming. The agency specializes in marketing strategy, search engine optimization, web development, and sales outsourcing.
Read More

View Profile Visit Site
4050

One Rawr

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Undisclosed
Marketing strategy company One Rawr is in. The small team specializes in marketing strategy, other marketing, digital strategy, and sales outsourcing. The company was established in 2023.
Read More

View Profile Visit Site