What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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  Industries
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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  Industries
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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  Industries
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4081

My Call Cloud

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Wheat Ridge, CO
My Call Cloud is a small Business Consulting company. They offer Business Consulting and Call Center Services and were established in 2011.
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Industries
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4082

Sidkey & Co Inc

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Toronto, Canada
Founded in 2019, Sidkey & Co Inc, a small Event Marketing company, is located in Toronto, Canada. Their team offers Event Marketing and Social Media Marketing.
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Clients
- Renobots Contracting Services
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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4083

BrilZen

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Lahore, Pakistan
BrilZen is a social media marketing company. Their small team of employees is headquartered in Lahore, Pakistan. Their team specializes in Social Media Marketing and Email Marketing.
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4084

Mr. Calling IT Solutions SMC PVT LTD

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Multan, Pakistan
Mr. Calling IT Solutions SMC PVT LTD, a social media marketing agency, is headquartered in Philadelphia, Pennsylvania and Multan, Pakistan. They offer Social Media Marketing and Email Marketing.
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4085

Eagle Info Services
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Agra, India
Eagle Info Services is an email marketing company launched in 2019. Their small team is based in Agra, India and provides email marketing.

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Industries
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4086

Virtual Assistant Canada

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Vancouver, Canada
Virtual Assistant Canada is a small Vancouver, Canada-based Back Office Outsourcing company. Their services include Back Office Outsourcing and Call Center Services.
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Industries
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4087

Catalyst Communications #TalkingTechPR

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Farnham Common, England
Catalyst Communications #TalkingTechPR is a call center service. The firm is based in Farnham Common, England. Their team offers Call Center Services and Public Relations.
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4088

ChatterBox Research Planners

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Shanghai 200030, China
Located in Shanghai 200030, China, ChatterBox Research Planners is a small telephone answering service. Their services include Call Center Services and HR Consulting.
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4089

Raksha PR

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- London, England
Raksha PR is a public relations company founded in 2003. The team specializes in Public Relations and Call Center Services and is based in London, England.
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4090

World Access Network

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Vancouver, WA
Located in Vancouver, Washington, World Access Network is a small IT managed services company. The team provides IT managed services and BI & big data consulting & SI.
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4091

go360

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Eskbank, Edinburgh, Scotland
Go360 is an e-commerce development firm based in Eskbank, Edinburgh, Scotland and Peterculter Aberdeen, Scotland. Their services include E-Commerce Development and Call Center Services.
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4092

Yateman International

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Portmore, Jamaica
Non-voice bpo/back office services company Yateman International was established in 2014. The small Portmore, Jamaica-based team focuses on non-voice bpo/back office services and voice services.

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4093

Valdez Business Services

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Varaždin, Croatia
Headquartered in Varaždin, Croatia, Valdez Business Services is a small web design agency. Their services include Web Design and Call Center Services.
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Clients
- Mirjana Kolarek Karakaš
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4094

Almi Remote Assistant Services

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Jagodina, Serbia
Almi Remote Assistant Services is a Back Office Outsourcing company in Jagodina, Serbia. Established in 2017, the team focuses on Back Office Outsourcing and Call Center Services.
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4095

Ceequence

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Chennai, India
Based in Chennai, India, Ceequence is a small Back Office Outsourcing company. The team offers Back Office Outsourcing and Sales Outsourcing.
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4096

PrimeOutsourcing Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Mandaluyong, Philippines
PrimeOutsourcing Inc. Is a HR Consulting company launched in 2005. The small team focuses on HR Consulting and Call Center Services.
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4097

El Puente Translation Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
El Puente Translation Services is a -based Translation company. Established in 1997, the team offers Translation and Call Center Services.
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4098

Global Translation and Interpreter, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Minneapolis, MN
Global Translation and Interpreter, LLC is a Translation company. Launched in 2006, the team offers Translation and Call Center Services. The firm is located in Minneapolis, Minnesota.
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4099

Ruth Translation

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Ruth Translation, a small Translation company, is in Los Angeles, California. The team offers Translation and Call Center Services.
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4100

TLC Translators

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Long Beach, CA
TLC Translators is a small Long Beach, California-based Translation company. Their services include Translation and Call Center Services.
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4101

Atlantic City Contact Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Atlantic City, NJ
Atlantic City Contact Center, a Customer Service Outsourcing company, was founded in 1999. The company focuses on Customer Service Outsourcing and Call Center Services.
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4102

Ulltium Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Medley, FL
Ulltium Consulting is a Medley, Florida-based telephone answering service. Their services include Call Center Services and IT managed services.
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4103

Just4U LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Montville, NJ
Answering service Just4U LLC was launched in 2001. The team offers Call Center Services and Staffing and is headquartered in Montville, New Jersey.
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4104

K C Consultants Group, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Basking Ridge, NJ
Small Business Consulting company K C Consultants Group, LLC, is headquartered in Basking Ridge, New Jersey. Their services include Business Consulting and Call Center Services.
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4105

ABILEO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Paris, France
ABILEO is a Marketing Strategy company launched in 2003. The team specializes in Marketing Strategy and Content Marketing.
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4106

SMS NA

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Buffalo Grove, IL
SMS NA is a Business Consulting company based in Buffalo Grove, Illinois. The team offers Business Consulting and Call Center Services.
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4107

E-Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Asunción, Paraguay
Small software development firm E-Services, is based in Asunción, Paraguay. The team provides Custom Software Development and Call Center Services.
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4108

DamosEmpleo.com

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- San Salvador, El Salvador
DamosEmpleo.com is a Business Consulting company. Their small team is based in San Salvador, El Salvador. Their services include Business Consulting and Call Center Services.
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4109

Cordnex.AI

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Pune, India
Cordnex.AI is an AI company. Located in Pune, India, the agency was launched in 2012. Their team provides Artificial Intelligence and BI & big data consulting & SI.
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4110

hanseatic dialog

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Bremen, Germany
Hanseatic dialog is a Back Office Outsourcing company. Launched in 2006, the team specializes in Back Office Outsourcing and Customer Service Outsourcing. The firm is headquartered in Bremen, Germany.
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