What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (51 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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3871

In Africa Connect

(0 Reviews)

Not yet reviewed.
- $10,000+
- 10 - 49 employees
- Cape Town, South Africa
In Africa Connect is a non-voice bpo/back office services company launched in 2011. Their small team is in Cape Town, South Africa. The company provides non-voice bpo/back office services, voice services, market research, direct marketing, and more.
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3872

Peritum Business service

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Surry Hills, Australia
Peritum Business service is a small Surry Hills, Australia-based accounting company. They specialize in accounting, BI & big data consulting & SI, cloud consulting & SI, IT managed services, and more and were founded in 2020.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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3873

3com3

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Wallington, United Kingdom
In Wallington, United Kingdom, 3com3 is a small call center. They provide call center services, IT strategy consulting, BI & big data consulting & SI, cloud consulting & SI, and more and were founded in 2018.
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3874

Telegenisys Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Fairfield, CA
Telegenisys Inc is a non-voice bpo/back office services company headquartered in Fairfield, California and Fairfield, California. They offer non-voice bpo/back office services, voice services, and business consulting and were founded in 1994.
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3875

Youtreex

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Kashipur, India
Youtreex is a small public relations agency. They provide public relations, content marketing, video production, corporate photography, and more and were founded in 2020.
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3876

AppVerx

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Wilmington, DE
E-commerce development firm AppVerx is in Wilmington, Delaware and Lahore, Pakistan. The company provides e-commerce development, call center services, social media marketing, email marketing, and more and is small.The company was launched in 2022.
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3877

ACC GROUP

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Buenos Aires, Argentina
Small call center service ACC GROUP, is headquartered in Buenos Aires, Argentina. Their services include voice services, non-voice bpo/back office services, and market research.
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3878

Golden Gate BPO Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Weston, FL
Golden Gate BPO Solutions is a telephone answering service in Weston, Florida. The small team focuses on voice services, HR services, non-voice bpo/back office services, and transcription. The company was founded in 2006.

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3879

GBT Technologies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- San Rafael de Escazú, Costa Rica
Non-voice bpo/back office services company GBT Technologies was launched in 2018. Their small team is in San Rafael de Escazú, Costa Rica. Their services include non-voice bpo/back office services and voice services.

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3880

Callsign Consulting Sverige AB

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Gothenburg, Sweden
Callsign Consulting Sverige AB is a call center company. They are located in Gothenburg, Sweden and have a small team. The agency provides voice services, corporate training, and marketing strategy.

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3881

LinkSolution
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- Undisclosed
- 50 - 249 employees
- Santiago, Chile
LinkSolution was founded in 2008. Their midsize team is located in Santiago, Chile. LinkSolution specializes in.

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3882

Web Of Picasso
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Surat, India
Web Of Picasso is a back office outsourcing company. They provide back office outsourcing, finance & accounting outsourcing (FAO), call center services, customer service outsourcing, and more and were established in 2021. Their midsize team is Surat, India-based.
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3883

GeneCTech
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Dhaka, Bangladesh
Founded in 2022, GeneCTech is a customer service outsourcing company. Their midsize team is based in Dhaka, Bangladesh. Their services include customer service outsourcing, back office outsourcing, web development, call center services, and more.
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3884

H-Line Soft

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Secunderabad, India
H-Line Soft, a midsize non-voice bpo/back office services company, is based in Secunderabad, India; Fremont, California; Hamilton, Canada and Aberdeen , United Kingdom. The team focuses on non-voice bpo/back office services, HR services, and voice services.
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3885

GA Technocare

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Noida, India
Based in Noida, India and Bengaluru, India, GA Technocare is a non-voice bpo/back office services company. The midsize team provides non-voice bpo/back office services, HR services, and voice services and was launched in 2011.

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3886

E Virtual Services

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Minnetonka, MN
E Virtual Services is a human resources firm. They focus on HR services, non-voice bpo/back office services, voice services, and finance & accounting outsourcing (FAO) and were founded in 2009. The agency is located in Minnetonka, Minnesota and Noida, India.
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3887

Rccess Technologies

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Gainesville, FL
Rccess Technologies is an accounting company. Launched in 2012, the team specializes in accounting, custom software development, non-voice bpo/back office services, voice services, and more. Their midsize company is Gainesville, Florida-based.
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3888

Tech Manos

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
Tech Manos, an accounting company, was established in 2013. The agency provides accounting, non-voice bpo/back office services, voice services, search engine optimization, and more and has a midsize team.
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3889

Breaking Blue

(0 Reviews)

Not yet reviewed.
- $10,000+
- 50 - 249 employees
- London, United Kingdom
Breaking Blue is a branding company located in London, United Kingdom; Chicago, Illinois and Glasgow, . The midsize team provides branding, voice services, digital strategy, search engine optimization, and more. The company was launched in 1984.
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3890

Indicia

(0 Reviews)

Not yet reviewed.
- $10,000+
- 50 - 249 employees
- Bristol, United Kingdom
Indicia is a branding company. Their midsize team is headquartered in Bristol, United Kingdom; London, United Kingdom and Edinburgh, United Kingdom. The company specializes in branding, voice services, digital strategy, search engine optimization, and more.
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3891

UM London

(0 Reviews)

Not yet reviewed.
- $10,000+
- 50 - 249 employees
- London, United Kingdom
UM London, a branding agency, was launched in 1996. Their midsize team is based in London, United Kingdom; Shirley, United Kingdom and Prestbury, United Kingdom and specializes in branding, voice services, digital strategy, search engine optimization, and more.
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3892

999 Design

(0 Reviews)

Not yet reviewed.
- $10,000+
- 50 - 249 employees
- Glasgow, Scotland, United Kingdom
999 Design is a branding company located in Glasgow, Scotland, United Kingdom and London, United Kingdom. The midsize firm was founded in 1982. Their team provides branding, voice services, digital strategy, search engine optimization, and more.
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3893

Stellar

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- Southbank, Australia
Stellar is a large non-voice bpo/back office services company in Southbank, Australia. Established in 1998, the team focuses on non-voice bpo/back office services, HR services, voice services, and business consulting.

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3894

WPN Chameleon

(0 Reviews)

Not yet reviewed.
- $10,000+
- 50 - 249 employees
- London, United Kingdom
WPN Chameleon is a branding company launched in 1998. The midsize team provides branding, voice services, digital strategy, search engine optimization, and more. The company is based in London, United Kingdom and Ilford, United Kingdom.
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3895

SM BPO Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Coimbatore, India
Non-voice bpo/back office services company SM BPO Solutions is in Coimbatore, India. Launched in 2012, the midsize team specializes in non-voice bpo/back office services, HR services, voice services, web design, and more.
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3896

The Keyboard Group

(0 Reviews)

Not yet reviewed.
- $10,000+
- 50 - 249 employees
- Swanley, Kent, United Kingdom
The Keyboard Group is a branding company based in Swanley, Kent, United Kingdom. The firm offers branding, voice services, digital strategy, search engine optimization, and more and has a midsize team.The firm was founded in 1989.
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3897

JeraSoft

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- London, United Kingdom
Custom software development company JeraSoft was founded in 2005. Their midsize team is headquartered in London, United Kingdom. JeraSoft focuses on custom software development, voice services, application management & support, IoT development, and more.

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3898

Habiliss Virtual Assistant Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- New York, NY
Habiliss Virtual Assistant Services is a non-voice bpo/back office services company established in 2009. They are headquartered in New York, New York and have a midsize team. The agency specializes in non-voice bpo/back office services, voice services, finance & accounting outsourcing (FAO), and transcription.
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3899

Allianze Technologies

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- P N Palayam, India
Allianze Technologies is a non-voice bpo/back office services company. Launched in 2011, the midsize firm is located in P N Palayam, India. Their team provides non-voice bpo/back office services, voice services, mobile app development, web design, and more.
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3900

Yesler

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Seattle, WA
Yesler is a B2B marketing agency founded in 2003. Based in Seattle, they also have offices in Philedelphia, Portland, Ore., Wayne, Pa. and Mississauga, Canada. With a team of over 200 employees, they specialize in voice services, content marketing and marketing strategy, mainly serving clients in the IT and eCommerce industries.

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Clients
- amazon
Industries
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