What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of April 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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3961

Orion Market Research

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Indore, India
In Indore, India, Orion Market Research is a business consulting company. The midsize team provides business consulting, sales outsourcing, branding, market research, and more and was launched in 2015.
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3962

Growth Engine

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Austin, TX
Growth Engine is an email marketing company. The midsize Austin, Texas-based firm was established in 2021. Their team offers email marketing, business consulting, video marketing, demand generation marketing, and more.

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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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3963

Riddhi Corporate Services Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Ahmedabad, India
Content marketing company Riddhi Corporate Services Limited was founded in 2010. They are headquartered in Ahmedabad, India and have a large team. Riddhi Corporate Services Limited provides content marketing, search engine optimization, pay per click, custom software development, and more.
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3964

Primary BPO

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Rigby, ID
Primary BPO, a back office outsourcing company, was launched in 2023. They are located in Rigby, Idaho and have a midsize team. Their services include back office outsourcing, call center services, transcription, and recruitment process outsourcing.
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3965

Genisys Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- London, United Kingdom
Genisys Group is a large UX company. Launched in 1985, the agency is in London, United Kingdom; Bengaluru, India and New York, New York. Their team provides ux/ui design, IT strategy consulting, cloud consulting & SI, IT managed services, and more.
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3966

Automation Anywhere

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- San Jose, CA
Automation Anywhere is a San Jose, California-based application testing company. The large team provides application testing, cloud consulting & SI, robotics process automation, ERP consulting and SI, and more. The firm was founded in 2003.
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3967

HumanX Global | BPO and IT Outsourcing Company

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- NSW, Australia
In NSW, Australia and Lalitpur, Nepal, HumanX Global | BPO and IT Outsourcing Company is an IT managed services company. The midsize team offers IT managed services, call center services, back office outsourcing, customer service outsourcing, and more and was launched in 2022.
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3968

MM TECH BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Lahore, Pakistan
MM TECH BPO is an email marketing company based in Lahore, Pakistan. The midsize team provides email marketing, search engine optimization, ux/ui design, graphic design, and more. The firm was launched in 2008.
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3969

NORIAN

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Warszawa, Poland
NORIAN, an accounting company, was established in 1998. The firm provides accounting, call center services, and robotics process automation and has a midsize team. The firm is headquartered in Warszawa, Poland.
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3970

Razor infotech pvt ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Noida, India
Razor infotech pvt ltd., a phone answering service, was established in 2018. Located in Noida, India and New Delhi, India, their midsize team offers call center services, customer service outsourcing, digital strategy, mobile & app marketing, and more.
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3971

Focus Group Digital Marketing Agency
(3 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $5,000+
- 10 - 49 employees
- Miami, FL
Focus Group is a digital strategy company founded in 2015. Their small team is headquartered in Miami, Florida. Their services include digital strategy, advertising, social media marketing, content marketing, and more.
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3972

AI Source Hub

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Union City, CA
Launched in 2022, AI Source Hub is a social media marketing company. Based in Union City, California, their small team offers social media marketing, content marketing, email marketing, ai consulting, and more.
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3973

Gurutva Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Meerut, India
Small custom software development company Gurutva Solutions, is in Meerut, India. Launched in 2019, the team offers custom software development, voice services, content marketing, digital strategy, and more.
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3974

EZETECH

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Port St. Lucie, FL
EZETECH is a small Port St. Lucie, Florida-based IT managed services company. Established in 2012, the team specializes in IT managed services, IT strategy consulting, cloud consulting & SI, cybersecurity, and more.
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3975

Monomyth

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Los Angeles, CA
Sales outsourcing company Monomyth was established in 2022. They are in Los Angeles, California and have a small team. Their services include sales outsourcing, email marketing, web design, ux/ui design, and more.
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3976

eMarketing Cyrus
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Larnaca, Cyprus
Established in 2004, eMarketing Cyrus is a SEO agency. The small Larnaca, Cyprus-based team provides search engine optimization, pay per click, web design, web development, and more.
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3977

LH Sales Consulting

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Westmount, Canada
Business consulting company LH Sales Consulting was established in 2018. The small team specializes in business consulting, email marketing, and sales outsourcing. The firm is located in Westmount, Canada and Westmount, Canada.
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3978

Astute Business Consult

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Lugbe, Nigeria
Corporate training & coaching company Astute Business Consult is located in Lugbe, Nigeria. They focus on corporate training & coaching, business consulting, marketing strategy, IT strategy consulting, and more and were founded in 2021.
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3979

Superlative Systems Integration, Inc.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- St. Albans, NY
Superlative Systems Integration, Inc. Is an IT managed services company established in 2004. The firm specializes in IT managed services, voice services, and cybersecurity and has a small team.
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3980

GetSavvyVA

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Kelowna, Canada
GetSavvyVA is a staffing company established in 2022. Their small team is located in Kelowna, Canada and Quezon City, Philippines and provides staffing, recruiting, sales outsourcing, call center services, and more.
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3981

LEVEL 9 Virtual
(1 Reviews) 1.0
- Timeliness
  0.5
- Service Excellence
  1.0
- Value
  1.0
- Would Recommend
  1.0
- Undisclosed
- 2 - 9 employees
- Roseville, CA
Non-voice bpo/back office services company LEVEL 9 Virtual is headquartered in Roseville, California. They offer non-voice bpo/back office services, voice services, graphic design, social media marketing, and more and were launched in 2017.
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3982

Veenus Group of Compnanies

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Mumbai, India
Veenus Group of Compnanies is a call center. The small team is based in Mumbai, India. Their services include voice services, non-voice bpo/back office services, HR services, and finance & accounting outsourcing (FAO).
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3983

Grasp Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Toronto, Canada
Launched in 2014, Grasp Solutions is a non-voice bpo/back office services company. Their small team is headquartered in Toronto, Canada and , Canada. Their services include non-voice bpo/back office services, voice services, HR services, advertising, and more.
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3984

VA World Outsourcing

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Lisarow, Australia
VA World Outsourcing is a non-voice bpo/back office services company. Their small team is located in Lisarow, Australia. Their services include non-voice bpo/back office services, voice services, business consulting, other application development, and more. The agency was founded in 2010.
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3985

Inktel Contact Center Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Miami Lakes, FL
Based in Miami Lakes, Florida and Glendale Heights, Illinois, Inktel Contact Center Solutions is a midsize call center service. Launched in 1997, the team provides voice services, non-voice bpo/back office services, e-commerce development, graphic design, and more.
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3986

Q-vantage

(0 Reviews)

Not yet reviewed.
- $10,000+
- 50 - 249 employees
- Riverside, CA
Q-vantage is an IT firm located in Riverside, Calif. that specializes in e-commerce development, SEO, and web design. Founded in 2000, the company has fewer than 10 employees.

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Clients
- The Salvation Army
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3987

Optimal Lists

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Delhi, India
Back office outsourcing company Optimal Lists was founded in 2023. Their small team is in Delhi, India. Their services include back office outsourcing, sales outsourcing, advertising, email marketing, and more.
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3988

Nowcom

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Los Angeles, CA
Nowcom is a telephone answering service. Launched in 1996, the team focuses on voice services, non-voice bpo/back office services, custom software development, and web design. Their midsize firm is Los Angeles, California-based.

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3989

WebDruids
(2 Reviews) 5.0
- Timeliness
  4.3
- Service Excellence
  5.0
- Value
  4.5
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Wilmington, DE
WebDruids is a small social media marketing firm. The Wilmington, Delaware-based firm was launched in 2022. Their services include social media marketing, email marketing, search engine optimization, and sales outsourcing.
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3990

Tekplant Infotech

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Hamilton Township, NJ
Tekplant Infotech, a small non-voice bpo/back office services company, is headquartered in Hamilton Township, New Jersey and Chennai, India. The team focuses on non-voice bpo/back office services, voice services, and transcription.
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