What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of April 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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3931

MOORE Bishop & Rooks

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Lagos, Nigeria
Midsize accounting company MOORE Bishop & Rooks, is located in Lagos, Nigeria. Their services include accounting, call center services, and back office outsourcing.
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3932

Intugo Mexico

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Ciudad Obregón, Mexico
Located in Ciudad Obregón, Mexico; Hermosillo, Mexico and Zapopan, Mexico, Intugo Mexico is a. The midsize company was launched in 2005. Their team provides.

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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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3933

Teledisca

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Bogotá, Colombia
Launched in 2016, Teledisca is a midsize digital strategy company. Their team offers digital strategy, web development, call center services, customer service outsourcing, and more. The agency is based in Bogotá, Colombia.
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3934

Site Telekom

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Istanbul, Türkiye
Site Telekom is a market research company. Their midsize team is based in Istanbul, Turkey. The company provides market research, call center services, back office outsourcing, social media marketing, and more.
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3935

Sistaş

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Ankara, Türkiye
Sistaş is a software development company located in Ankara, Türkiye; Istanbul, Türkiye and Izmir, Türkiye. The midsize firm was launched in 1991. Their services include custom software development, call center services, back office outsourcing, event marketing & planning, and more.
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3936

M2S

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Istanbul, Türkiye
Email marketing company M2S was launched in 2014. Their midsize team is headquartered in Istanbul, Turkey. Their services include email marketing, call center services, back office outsourcing, market research, and more.
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3937

Turkcell Global Bilgi

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Istanbul, Türkiye
Turkcell Global Bilgi is a large market research company located in Istanbul, Turkey. Established in 1999, the team provides market research, social media marketing, IT strategy consulting, cloud consulting & SI, and more.
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3938

AxFina Holding

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Luxembourg, Luxembourg
AxFina Holding is a business consulting company. Their midsize team is in Luxembourg, Luxembourg; Wien, Austria and Zagreb, Croatia. Their services include business consulting, call center services, back office outsourcing, finance & accounting outsourcing (FAO), and more. The agency was founded in 2019.
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3939

ecommercesupportteam

(0 Reviews)

Not yet reviewed.
- $10,000+
- 50 - 249 employees
- Lviv, Ukraine
Ecommercesupportteam is a IT staff augmentation company. They are located in Lviv, Ukraine and have a midsize team that specializes in IT staff augmentation, call center services, back office outsourcing, customer service outsourcing, and more. The company was launched in 2022.
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3940

rigneydolphin

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Waterford, Ireland
Founded in 1990, rigneydolphin is a midsize recruiting company located in Waterford, Ireland; Tralee, Ireland; Cleveland, Ohio and Little Rock, Arkansas. Their services include recruiting, call center services, hr consulting, and executive search.
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3941

VOOV

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Managua, Nicaragua
In Managua, Nicaragua and Virginia Beach, Virginia, VOOV is a digital strategy company. They provide digital strategy, back office outsourcing, sales outsourcing, social media marketing, and more and were established in 2021.
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3942

Ring Outsourcing BPO Jamaica

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Montego Bay, Jamaica
Ring Outsourcing BPO Jamaica is a back office outsourcing company. They are in Montego Bay, Jamaica and have a midsize team. Their services include back office outsourcing and call center services.
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3943

Brandix Pro

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- London, United Kingdom
Founded in 2022, Brandix Pro is a back office outsourcing company. They are based in London, United Kingdom and have a midsize team. The agency provides back office outsourcing, customer service outsourcing, sales outsourcing, affiliate marketing, and more.
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3944

RoundAssist Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Toronto, Canada
Located in Toronto, Canada, RoundAssist Inc. Is a midsize big data company. The team provides BI & big data consulting & SI, CRM consulting and SI, IT managed services, custom software development, and more.
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3945

Tring

(0 Reviews)

Not yet reviewed.
- $25,000+
- 50 - 249 employees
- Mountain View, CA
Tring is a midsize custom software development firm located in Mountain View, California and Odesa, Ukraine. They provide custom software development, web development, call center services, cloud consulting & SI, and more and were launched in 2004.
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3946

Oak Street Technologies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Orlando, FL
Oak Street Technologies , a back office outsourcing company, is headquartered in Orlando, Florida. The midsize company was launched in 2020. Their services include back office outsourcing, call center services, custom software development, accounting, and more.
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3947

Taskaler

(0 Reviews)

Not yet reviewed.
- $10,000+
- 50 - 249 employees
- Glasgow, United Kingdom
Taskaler is a call center company and customer service outsourcing company based in Glasgow, United Kingdom and Lahore, Pakistan. The midsize team focuses on call center services and customer service outsourcing and was launched in 2021.
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3948

SaleSparx

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- New Delhi, India
SaleSparx is a SEO agency. They are headquartered in New Delhi, India and have a small team. Their services include search engine optimization and sales outsourcing. The company was founded in 2022.
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3949

Brand Protect Plus LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Beachwood, OH
Brand Protect Plus LLC, a social media marketing agency, was founded in 2012. The midsize Beachwood, Ohio-based team focuses on social media marketing, email marketing, call center services, fulfillment, and more.
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3950

SHJ International

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Wilmington, DE
SHJ International, a direct marketing company, is located in Wilmington, Delaware. The midsize team specializes in direct marketing, search engine optimization, CRM consulting and SI, custom software development, and more. The firm was launched in 2006.
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3951

Quarry

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- St. Jacobs, Canada
Quarry is a branding company. Founded in 1973, the team focuses on branding, social media marketing, web design, ux/ui design, and more. Their midsize company is St. Jacobs, Canada-based.
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3952

ListEngage

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Framingham, MA
Founded in 2004, ListEngage is a midsize social media marketing firm. Their services include social media marketing, email marketing, mobile & app marketing, sales outsourcing, and more. The firm is headquartered in Framingham, Massachusetts.
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3953

Invisia

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Las Vegas, NV
Invisia is a custom software development firm. Founded in 2012, the midsize company is headquartered in Las Vegas, Nevada. Their services include custom software development, call center services, accounting, insurance services & brokers, and more.
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3954

Ariad Belgium

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Machelen, Belgium
Ariad Belgium is a midsize PPC company based in Machelen, Belgium. The team focuses on pay per click, CRM consulting and SI, sales outsourcing, staffing, and more.
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3955

Enigma Consulting Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Shanghai, China
In Shanghai, China, Enigma Consulting Group is an accounting company. The midsize agency was founded in 2009. Their services include accounting, executive search, recruiting, recruitment process outsourcing, and more.
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3956

SM Technology

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Dhaka, Bangladesh
SM Technology is an email marketing company. The midsize Dhaka, Bangladesh-based firm was founded in 2023. Their services include email marketing, web design, web development, transcription, and more.
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3957

Sales Prism

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Makati, Philippines
Founded in 2023, Sales Prism is a corporate training & coaching company. The agency offers corporate training & coaching, sales outsourcing, and business consulting and has a small team. The agency is based in Makati, Philippines.
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3958

ASK Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Alpharetta, GA
ASK Consulting is a recruitment process outsourcing company. The large Alpharetta, Georgia-based company was founded in 1995. Their team focuses on recruitment process outsourcing, staffing, recruiting, market research, and more.
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3959

My Country Mobile General Trading

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Dubai, United Arab Emirates
My Country Mobile General Trading is a social media marketing company. Headquartered in Dubai, United Arab Emirates, their midsize team specializes in social media marketing, content marketing, call center services, digital strategy, and more. The agency was launched in 2010.
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3960

Rain Global

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Orem, UT
Business consulting company Rain Global is based in Orem, Utah. They specialize in business consulting, call center services, back office outsourcing, staffing, and more and were established in 2023.
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