What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of April 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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4051

Tell No Lies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Pyrmont, Australia
Launched in 2016, Tell No Lies is a business intelligence company. Their small team is located in Pyrmont, Australia and specializes in BI & big data consulting & SI, content marketing, and sales outsourcing.
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4052

Berm Marketing LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Bozeman, MT
Email marketing company Berm Marketing LLC is located in Bozeman, Montana. They specialize in email marketing, mobile & app marketing, sales outsourcing, and sms marketing and were launched in 2018.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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4053

EZ4U

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Matosinhos, Portugal
Email marketing company EZ4U was founded in 2010. In Matosinhos, Portugal, their small team offers email marketing, mobile app development, sales outsourcing, and sms marketing.
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4054

We Get Roofs

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- York, PA
Established in 2020, We Get Roofs is a social media marketing company. They are in York, Pennsylvania and have a small team. The firm specializes in social media marketing, email marketing, sales outsourcing, and sms marketing.
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4055

Eventful Executives

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Bedford, NH
Headquartered in Bedford, New Hampshire, Eventful Executives is an event marketing company. Launched in 2002, the small team focuses on event marketing, email marketing, sales outsourcing, and event management.
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4056

Tangent Innovations LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Brookline, NH
Founded in 2008, Tangent Innovations LLC is an event marketing company. Headquartered in Brookline, New Hampshire, their small team provides event marketing, graphic design, call center services, and event management.
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4057

New Angles Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Beograd, Serbia
New Angles Consulting is a market research company based in Beograd, Serbia. The small team specializes in market research, sales outsourcing, hr consulting, and event management. The firm was founded in 2016.
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4058

Like No Other

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- York, United Kingdom
Established in 2014, Like No Other is a branding firm. Their small team is based in York, United Kingdom. Their team provides branding, marketing strategy, business consulting, and sales outsourcing.
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4059

Tinters Ranking Service

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Sydney, Australia
Founded in 2019, Tinters Ranking Service is a small SEO agency located in Sydney, Australia. Their services include search engine optimization, pay per click, web design, and sales outsourcing.
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4060

Viqal

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Amsterdam, Netherlands
Viqal is a small robotics process automation company. Located in Amsterdam, Netherlands, the firm was launched in 2020. Their team provides robotics process automation.

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4061

Mr. Brown Solutions Ltd

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Liverpool, United Kingdom
Mr. Brown Solutions Ltd is a small marketing strategy company. The Liverpool, United Kingdom-based company was launched in 2023. Their services include marketing strategy, conversion optimization, CRM consulting and SI, and sales outsourcing.
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4062

Swayed

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Nashville, TN
Swayed is a business consulting company. Their small team is based in Nashville, Tennessee and offers business consulting and sales outsourcing. The agency was founded in 2022.
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4063

The Valley Business Broker

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Los Angeles, CA
The Valley Business Broker is a small business consulting company founded in 2010. Their services include business consulting, sales outsourcing, and business continuity management. The firm is located in Los Angeles, California.
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4064

Tiny Automation

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- London, United Kingdom
Tiny Automation is a CRM consulting and SI company. They specialize in CRM consulting and SI, AR/VR development, Artificial Intelligence, and sales outsourcing and were established in 2022. Their small team is London, United Kingdom-based.
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4065

Find New Clients

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Newark, DE
Marketing strategy and digital strategy company Find New Clients was established in 2024. They are based in Newark, Delaware and have a small team. Their services include marketing strategy and digital strategy.
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4066

Smart Office Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Varna, Bulgaria
Smart Office Solutions is a market research company established in 2014. The firm provides market research, business consulting, back office outsourcing, and sales outsourcing and has a small team.
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4067

BuzFind

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Reading, PA
BuzFind is a SEO company. They are in Reading, Pennsylvania and have a small team. Their team focuses on search engine optimization and content marketing.
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4068

Hey Lieu

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Overland Park, KS
Hey Lieu is a back office outsourcing company. Based in Overland Park, Kansas, their small team specializes in back office outsourcing, sales outsourcing, customer service outsourcing, and other IT consulting and SI. The agency was founded in 2024.
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4069

Skyblue

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Carlsbad, CA
Skyblue is a small cloud consulting & SI company. They specialize in cloud consulting & SI, CRM consulting and SI, call center services, and api development and were founded in 2010.
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4070

BusinAssist

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Romford, United Kingdom
BusinAssist, a business consulting company, was established in 2016. Their small team is headquartered in Romford, United Kingdom and focuses on business consulting, call center services, back office outsourcing, and customer service outsourcing.
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4071

MarginSales

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Gurugram, India
CRM consulting and SI company MarginSales is based in Gurugram, India. The small team focuses on CRM consulting and SI, sales outsourcing, market research, social media marketing, and more. The firm was founded in 2021.
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4072

Brand Contrivers

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Ahmedabad, India
Brand Contrivers is a marketing strategy company. Their small team is headquartered in Ahmedabad, India. The agency offers marketing strategy, search engine optimization, sales outsourcing, and ecommerce marketing.
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4073

Next Success

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Montréal, Canada
Next Success, a marketing strategy company, was established in 1995. Their small team is headquartered in Montréal, Canada. The agency specializes in marketing strategy, logistics & supply chain consulting, sales outsourcing, and ecommerce marketing.
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4074

TAKO Since 1979

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Beranang, Malaysia
TAKO Since 1979 is a small social media marketing firm. They focus on social media marketing, search engine optimization, pay per click, and sales outsourcing and were established in 1979.
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4075

IBT

(0 Reviews)

Not yet reviewed.
- $50,000+
- 250 - 999 employees
- Dubai, United Arab Emirates
IBT, a midsize phone answering service, is based in Dubai, United Arab Emirates; Abu Dhabi, United Arab Emirates; الدوحة, Qatar and Ahmedabad, India. They offer voice services, IT managed services, IT staff augmentation, HR services, and more and were launched in 2009.

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4076

Connect Well Social

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Decorah, IA
Connect Well Social is a small answering service. Founded in 2018, the company is located in Decorah, Iowa. Their team provides call center services, content writing services, and social media marketing.
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4077

One Resource- Web Design and Virtual Agent

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- London, United Kingdom
One Resource is a small web design company. Launched in 2019, the team provides web design, graphic design, call center services, digital strategy, and more. The company is in London, United Kingdom.
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4078

Invotyx

(0 Reviews)

Not yet reviewed.
- $10,000+
- 10 - 49 employees
- London, United Kingdom
Web development firm Invotyx was launched in 2013. They are headquartered in Rawalpindi, Pakistan and have a small team. Invotyx specializes in web development, mobile app development, custom software development, e-commerce development, and more.
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4079

3D Power

(0 Reviews)

Not yet reviewed.
- $10,000+
- 10 - 49 employees
- Aurangabad, India
3D Power is a small Aurangabad, India-based other design company. They specialize in other design, interior design, customer service outsourcing, real estate law, and more and were founded in 2000.
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4080

F4 Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Curridabat, Costa Rica
F4 Call Center, a non-voice bpo/back office services company, is in Curridabat, Costa Rica. The small agency was founded in 2003. Their team provides non-voice bpo/back office services, voice services, and HR services.

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