The Best User Research Companies in Beantown

Looking for a top user research agency in Boston?

Look for user experience agencies that specialize in user research. User research is the data collection process that lays the foundation for exceptional user experiences. While there are many advantages to user research, be wary of bad user research.

For example, when looking for a user experience agency to hire, ask about the role user research plays in its design process. A sign of good user research is when it occurs at the beginning of a project – throughout the discovery stages. User research is a tool to learn about user needs and challenges, not to validate an existing idea for a feature.

To assist you in your search for a partner, we’ve compiled this list of the top user research firm in Boston. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.

List of the Best Boston User Research Companies

  • 1

    Echo&Co

    Echo&Co is a primarily UX/UI agency headquartered in Somerville, Mass., with satellite offices in Louisiana, Virginia, Michigan, and British Columbia. It is a full service digital agency of about 20 employees. In addition to UX/UI, Echo&Co provides web development and product design services. The agency works primarily with midmarket businesses.

    Notable Project

    Echo&Co provided a international medical association with more streamlined website navigation. The agency was able to quickly able to make the website more functional for the client's fundraising and marketing communications objectives. 

    "We’ve received a lot of great feedback internally [on Echo&Co's design], as well as from users who are new to the site. We have a lot of stakeholders internally who are involved with that section as it drives their conversion rates. Getting positive reactions from them was a great win for us." - Manager, International Medical Association

    Former clients
    Museum of Fine Arts Boston
    Newseum
    NRDC
    University of Chicago
    Greenpeace
    $ $ $ $ $
    equalizer $25,000+
    group10 - 49 Employees
    place Somerville, MA
    4.8
    4.8
    10 Clutch reviews
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  • 2

    thoughtbot

    Thoughtbot is a web and mobile app development company based in Boston, MA with offices in Austin, San Francisco, New York, Raleigh, Washington D.C, and London. Since 2003, this 50+ team has delivered empowering digital solutions to enterprise-level and small companies alike.

    Notable Project

    Thoughtbot’s team helped the client develop a custom software solution aimed at enhancing consumer advocacy. With deliverables mostly on the back-end, the client valued the estimable coding skills, rapid completion time, and commitment to quality.

    “They provide a consistent level of service that I haven’t seen from agencies or even our in-house team. Their engineering standards, development standards, and the way that they have that consistently through their team is very impressive.” – Head of Product, Consumer Interest Nonprofit

    Former clients
    LOLA
    LevelUp
    Tile
    Code Climate
    SplitFit
    $ $ $ $ $
    equalizer $25,000+
    group50 - 249 Employees
    place Boston, MA
    4.9
    4.9
    20 Clutch reviews
  • 3

    DockYard

    Founded in 2010, DockYard is a digital product agency in Boston that focuses on custom software, mobile and web app design and development. DockYard caters to startups, mid-market, and enterprise clients nationwide and also offer UX, staff augmentation, and training. Their 80-person team develops using Ember, Elixir, and Phoenix. 

    Notable Project

    Dockyard developed a web app for an e-learning company, from front-end development to visual design to implementation. Their work ethic, creativity, collaboration, and overall dedication to a quality product was evident to the client.

    "In talking with DockYard, we found them to be brilliant. That's one of the real strengths of DockYard. … They're a major player in the development community in Boston and the East Coast. Their reputation is amazing in terms of the contributions they make to the community." – Former Sr. Software Engineer, E-learning Provider

    Former clients
    Apple
    Nasdaq
    Netflix
    ZipCar
    McGraw-Hill
    $ $ $ $ $
    equalizer $100,000+
    group50 - 249 Employees
    place Hingham, MA
    5.0
    5.0
    8 Clutch reviews
  • 4
  • 5

    OHO Interactive

    OHO Interactive is an interactive agency that provides web development, web design, and digital strategy services located in Somerville, Mass. Founded in 1998, they have a team of about 70 employees who support midmarket clients in a few industries: education, healthcare and medical, and nonprofit. 

    Notable Project

    OHO Interactive designed and developed a website for a university. They later redesigned the platform, migrating the site to Drupal 8.  They conducted market research, developed brand collateral, and managed initiatives to support a successful site launch. They produced high-quality code, which results in an intuitive website.

    “They work with us through any issues and produce a good final product.” – Former Director, University

     

    Former clients
    Dartmouth College
    Harvard University
    Columbia Law School
    Norwich University
    $ $ $ $ $
    equalizer $75,000+
    group10 - 49 Employees
    place Somerville, MA
    5.0
    5.0
    1 Clutch review
  • 6

    ADK Group

    ADK Group is a nation-wide digital product company founded in 2011. Since then, they've grown to more than 100 employees with offices distributed throughout the US, including Boston and Louisville, Ky. Over the last decade, they've designed, built, and launched technology for businesses of all sizes in the health care and medical, education, and financial services industries, among others. With the acquisition of Fresh Tilled Soil, they enhanced the UX/UI team. Services include UX/UI design, custom software development, and web development.

    Notable Project

    ADK Group optimized a government agency's web solution following a platform migration. Following user testing to inform optimal UX/UI decisions, they interviewed end-users, iteratively designed prototypes, and provided UX/UI designs for the solution's module. Internal reviews returned exclusively positive feedback on ADK Group's human-centric designs.

    "The quality of their design-thinking was excellent. They did a stellar job of hearing what the users had to say." — Project Manager, Government Agency

    Former clients
    Sika
    Brigham and Women's Hospital
    Harvard University
    Wasabi
    Broadridge Financial
    MIT
    Avast
    $ $ $ $ $
    equalizer $50,000+
    group50 - 249 Employees
    place Boston, MA
    4.9
    4.9
    36 Clutch reviews
  • 7

    altr

    altr, which is based in Salem, Mass., creates digital products and constructs brand platforms for majority midmarket businesses. Many of the 10-person agency's clients are in healthcare and medical, though altr has also worked on business services, consumer products, and retail projects.

    Notable Project

    altr worked with a cloud-based API integration platform to completely rebuild and optimize the client's studio, which was made even more challenging by the sector's technical and complex learning curve. The agency managed to absorb the project's intricacies and successfully met the client's aggressive timetable for building a new studio.

    "Their level of expertise is highly valuable. They were two to three times more cost effective than an internal team. They are broadly aware of UX/UI trends and are easy to understand." - SVP Product, Computer Software Company

    Former clients
    athenahealth
    Bentley University
    Bamboo Rose
    Jitterbit
    $ $ $ $ $
    equalizer $25,000+
    group2 - 9 Employees
    place Salem, MA
    4.9
    4.9
    20 Clutch reviews
  • 8

    Wakefly, Inc.

    Wakefly is a digital marketing agency founded in 2002 and headquartered in Marlborough, Mass. The team of nearly 50 employees supplies clients with personalized digital marketing programs. Taking a holistic approach to digital marketing, Wakefly blends design, development, and online marketing strategies such as web development and design, SEO, and PPC.

    Notable Project

    Wakefly worked with a Raleigh, NC-based technology company, to expand its online reach and increase its visibility. They restructured the technology company's website, identified the highest converting landing pages, and began a YouTube advertising campaign.

    "Wakefly built us the foundation for success online. We will now be working together to plan our next period of aggressive growth." – Marketing Programs Manager, Technology Company

    Former clients
    Space Coast Credit Union
    CyberSheath
    Total Quality Logistics
    Saint-Gobain NRDC
    Alliance Laundry Systems
    $ $ $ $ $
    equalizer $5,000+
    group10 - 49 Employees
    place Marlborough, MA
    4.9
    4.9
    15 Clutch reviews
    Awards

    2016 Davey Award , 2016 & 2017 Communicator Award , 2017 Horizon Interactive Award , 2017 Summit International Finalist Award

  • 9

    Oomph, Inc.

    Oomph is a digital agency based in Providence, RI and founded in 2007. The team of about 25 employees specializes in web design and development for Drupal and WordPress and UI/UX design.

    Notable Project

    Oomph acted as the lead digital media partner for a Biotechnology Company. As part of this partnership, Oomph supported nearly 90% of the client's digital needs including digital marketing and analysis, social media, and SEO. The client was impressed to see measurable improvements in their digital presence after partnering with Oomph: Leads from the website about doubled from 30 to 60/month.

    "We’re able to rely on them. They follow through, they're competent, they're conscientious. Those are important to me since we're a very small company but we're doing some pretty big things." – Managing Partner, Biotechnology Company 

    Former clients
    Blue Cross Blue Shield
    United Way
    NBC Universal
    Spotify
    $ $ $ $ $
    equalizer $50,000+
    group10 - 49 Employees
    place Providence, RI
    4.9
    4.9
    5 Clutch reviews
    Awards

    2019 Webby Nominee

  • 10

    Image Conscious Studios

    Headquartered in Boston, Image Conscious Studios is a branding agency that specializes in web design, digital strategy, and UX/UI design. Founded in 2004, they have about 8 employees works with a variety of clients in different industries including, healthcare, marketing, and hospitality & leisure. 

    Notable Project

    A small restaurant group hired Image Conscious Studios for branding and web design. Image Conscious Studios provided a beautifully designed WordPress website and a full branding package. 

    "They've [Image Conscious Studios] created a strong brand for us and we've received a very favorable feedback from our customers." – Owner of Small Restaurant Group

    Former clients
    New England School of Photography
    Printed Village
    Recurrent Energy
    Gingko Bioworks
    $ $ $ $ $
    equalizer $5,000+
    group2 - 9 Employees
    place Boston, MA
    4.8
    4.8
    8 Clutch reviews
    Awards

    CSS Design Awards, WebVisionary Awards (2013)

  • 11

    Rudo Studio

    Founded in 2016, Rudo Studio is a full-service UX/UI design agency based in London. They also provide web design and product design services. Their team works with both small and midmarket businesses. 

    Notable Project

    Rudo Studio worked with a sustainable fashion tech startup to build a new WordPress website. Their work resulted in a 400% increase in leads. 

    "Rudo Studio understands our brand guidelines and is really receptive to our feedback." – Head of Marketing, Fashion Startup

    Former clients
    Voyager World Wide
    Nicon
    SupplyCompas
    Fidus Information Security
    $ $ $ $ $
    equalizer $5,000+
    group10 - 49 Employees
    place Boston, MA
    4.9
    4.9
    7 Clutch reviews
  • 12

    Echobind

    Echobind is a mobile app and web development consultancy whose services include code audits, custom training, and digital strategy. Based in Boston, MA with an office in Louisville, KY, this team of 2-10 creates digital products that inspire users and empower businesses.

    Notable Project

    From architecture to features, Echobind rewrote the client’s app for increased speed and UI efficiency. They demonstrated a deep knowledge of different frameworks and coding languages while facilitating a smooth collaboration process.

    “The results exceeded my expectations. We wanted to maintain certain high standards of code and at the same time do a robust amount of testing.” – Engineer Manager, Healthcare Organization

    Former clients
    Ciena
    Guardian Health
    RBM Technologies
    Versapay
    $ $ $ $ $
    equalizer $25,000+
    group10 - 49 Employees
    place Boston, MA
    4.8
    4.8
    9 Clutch reviews
  • 13

    Hero Labs

    Hero Labs is a product design firm based in New York with over 10 experts. Since their founding in 2017, they have provided UX/UI design, web design, and logo services for small and mid-market businesses that work in the fields of consumer products and e-commerce.

    Notable Project

    Hero Labs provided web, design, and branding services for a dental technology firm. The firm needed a website after launching their business to gain a presence online. Hero Labs was able to create platforms that the firm previously didn’t have.

    “They will work long hours over the weekend to get something done by Monday if necessary.” - Co-Founder, Dental Technology Firm

    Former clients
    For the Win (FTW)
    Dandy
    $ $ $ $ $
    equalizer $25,000+
    group10 - 49 Employees
    place Boston, MA
    5.0
    5.0
    3 Clutch reviews
  • 14

    SYNERGY Consulting

    SYNERGY Consulting is a development agency based in New York with more than 10 experts. Founded in 2006, they specialize in mobile app development, custom software development, and UX/UI design solutions for clients ranging from small companies to large firms.

    Notable Project

    SYNERGY Consulting developed a website for a restaurant. SYNERGY Consulting worked on both front and backend development for the website. The site originally had problems but they were eventually resolved.

    “I would consider him rehiring him for the hotel itself.” - General Manager, Restaurant

    Former clients
    SummerTech
    JLD Evaluations
    Uplift
    $ $ $ $ $
    equalizer $25,000+
    group10 - 49 Employees
    place Boston, MA
    5.0
    5.0
    12 Clutch reviews
  • 15

    Ascendle

    Ascendle is a web and mobile development company based in North Hampton, NH. Their 150+ engineers and quality assurance specialists have been enabling digital success since 2012.

    Notable Project

    After establishing an effective Agile development process, the team rapidly rewrote the client’s existing code to deliver a highly functional product platform. Ascendle earned praise for their process-driven approach and quality deliverables.

    “Over the course of 3 months, Ascendle continued to work with us, coaching our team on the Agile processes and methods necessary and made sure that we had the right platforms in place for managing our project.” – CEO, Bank Services Provider

    Former clients
    Creative Info Systems
    Silvercloud
    Treeno Software
    UberDoc
    $ $ $ $ $
    equalizer $25,000+
    group50 - 249 Employees
    place North Hampton, NH
    4.9
    4.9
    6 Clutch reviews
  • 16

    Algert

    Algert Sula is a creative direction and product design freelancer based in Boston. He offers branding, UI/UX design, web design, logo, print design, and video production services.

    Notable Project

    Algert Sula built a brand that could easily be portrayed on and in websites, content, UX design, and marketing collateral. He also designed a number of original products and websites. The client was pleased with the successful implementation of his work.

    “The brand he helped create is now recognized throughout the world. Companies copy our design every day because of Algert’s style.” – Director of Recruiting, Marketing Firm

    Former clients
    PayPal
    Drift
    Putnam Investments
    Datawire
    $ $ $ $ $
    equalizer $10,000+
    group2 - 9 Employees
    place Newtonville, MA
    5.0
    5.0
    1 Clutch review
  • 17

    UX Studio

    UX Studio is a web design and development company located in Warwick, R.I. With about 1 team member, they provide UX/UI and web design as well as web development services. They work with small businesses in the education, non-profit, and e-commerce sectors. 

    Notable Project

    UX Studio managed full stack development of an e-commerce website for an apparel brand. They developed a business strategy and integrated third-party software into the platform to support e-commerce activities. Their impressive creativity ensured the website realized the client's vision. 

    "UX made us feel like a top priority." — Founder, Apparel Company

    Former clients
    Cape Life Brand Company
    Innovo Storage
    TaskRuler
    $ $ $ $ $
    equalizer $5,000+
    group2 - 9 Employees
    place Warwick, RI
    4.9
    4.9
    7 Clutch reviews
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT