Top 70 User Research Agencies in Boston
October 2023Looking for a top user research agency in Boston?
Look for user experience agencies that specialize in user research. User research is the data collection process that lays the foundation for exceptional user experiences. While there are many advantages to user research, be wary of bad user research.
For example, when looking for a user experience agency to hire, ask about the role user research plays in its design process. A sign of good user research is when it occurs at the beginning of a project – throughout the discovery stages. User research is a tool to learn about user needs and challenges, not to validate an existing idea for a feature.
To assist you in your search for a partner, we’ve compiled this list of the top user research firm in Boston. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.
List of the Best Boston User Research Companies
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1
- $25,000+
- 50 - 249 employees
- Boston, MA
Swenson He is a mobile app development company headquartered in Marina del Rey, CA. Founded by two MIT alumni, the team of now 20+ engineers specializes in mobile app development and UX/UI design for iOS, Android, and hybrid mobile platforms.
Clients
- simplehuman
- Stanford Medicine
- Power Music
- Breaker
Industries
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Swenson He provides web design and development services for an AI company. The team has designed and developed a web application and the client's company. Swenson He assists with UI/UX design and development.
"They're attentive and supportive of our team's ambitions."
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2
- $25,000+
- 50 - 249 employees
- Boston, MA
Founded in 2007, hedgehog lab is a global software consultancy of 200+ that specializes in multi-platform software and device innovation. Headquartered in London with six offices across three continents, their team architects, designs, and develops app solutions that prepare brands for the future of post-PC devices.
Clients
- Aviva
- AJ Bell
- LaserShip
- Santander
Industries
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hedgehog lab works on app development for Android and iOS for an InsurTech company. They’ve built a software development kit for the client’s mobile technology using JavaScript, Kotlin, Swift, and Objective-C.
“hedgehog lab invests time and effort into our products and creates greater opportunities for us to explore together.”
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3
- $100,000+
- 1,000 - 9,999 employees
- Boston, MA
Dept is a web development firm that was founded in 2016. They have a team of over 1,300 employees, spread out over four offices in Boston, Amsterdam, Berlin, and Manchester, U.K. They offer web development, UX/UI design, and web design to midmarket and enterprise companies across the globe.
Clients
- Tesla
- Sony
- Adidas
- Triumph Motorcycles
Industries
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DEPT® (formerly Devetry) is making enhancements and fixing issues on a software that they originally developed for a renewable energy lab. They tend to user requests through GitHub and continuously improve the tool's code and UI.
"Their expert, carefully developed solutions differentiate them from other providers that we’ve worked with."
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4
- $250,000+
- 250 - 999 employees
- Boston, MA
Rightpoint, headquartered in Chicago, is a web and mobile app development firm. Founded in 2007, their team of about 450 employees services midmarket and enterprise clients across industries such as consumer products and services, IT, and retail. They also offer UX design services.
Clients
- Macy's
- B&H Photo
- Care.com
- Rue La La
Industries
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Rightpoint redesigned and developed a web and mobile commerce experience that integrates with Oracle NetSuite ERP. Its features include 360-degree product videos, recommendations, and a finder wizard.
"Their designs have been excellent; they completely transformed our website layout and functionality."
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5
- $25,000+
- 10 - 49 employees
- Boston, MA
Zazz is a Seattle-based mobile app development company founded in 2011. They have an additional office in San Francisco. Their team of approximately 50 employees serves clients of all sizes and industries. In addition to app development, they also specialize in enterprise app modernization and UX/UI design.
Clients
- Inclose
- Ideal Smart
- Sparehandz
Industries
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Zazz developed a mobile app using React for a leadership consulting company. The platform was designed to deliver leadership development resources, communication tools, and performance tracking.
"We were absolutely delighted with the passion and hard work they demonstrated."
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6
- $25,000+
- 50 - 249 employees
- Boston, MA
altr, which is based in Salem, Mass., creates digital products and constructs brand platforms for majority midmarket businesses. Many of the 10-person agency's clients are in healthcare and medical, though altr has also worked on business services, consumer products, and retail projects.
Clients
- athenahealth
- at&t
- Bamboo Rose
- BD
Industries
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altr was hired by a technology company to design the UI/UX of their initial project management platform. They were also tasked with interviewing a group of potential users to get feedback on the platform.
“altr has been the best group that we've worked with.”
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7
- $25,000+
- 50 - 249 employees
- Boston, MA
Third & Grove is a web development firm headquartered in Boston with an additional office in San Francisco. Founded in 2013, they have 34 employees and have worked with well-known brands in sectors such as food & beverage and financial services. Third & Grove provides web design and development, e-commerce development, UI/UX design, and digital strategy for primarily midmarket-sized clients.
Clients
- King Arthur Baking Company
- UKG
- Benefit Cosmetics
- Seventh Generation
Industries
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Following an audit, Third and Grove provided full stack development services to enhance a corporate website for a biotech company. They created a digital content strategy to support social media engagement.
"Their team responded quickly and turned around creative solutions with a pleasant attitude."
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8
- $10,000+
- 2 - 9 employees
- Cambridge, MA
Established in 2018, Composite is a web design company. Located in Belmont, Massachusetts, their small team offers web design, search engine optimization, digital strategy, and web development.
Clients
- City of Cambridge
- Town of Wallingford
Industries
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Composite was hired by a tech startup to build a brand and website that accurately reflected the company's identity. They had a meeting and agreed on the scope of work for the project and expected deliverables.
" are impressed with the overall professionalism and quality."
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9
- $100,000+
- 250 - 999 employees
- Boston, MA
AMP Agency was founded in Boston in 1995 and has grown to more than 400 employees in Los Angeles, New York, Seattle, and Austin, Texas. AMP Agency serves mainly enterprise clients on web design and development, UI/UX design, SEO, PPC, and social media marketing.
Clients
- Hasbro
- Maybelline New York
- Garnier
- Southwest Airlines
Industries
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AMP Agency created a media campaign for the client. Focusing on the target demographic, they built a media plan and ran market research both before and after the launch to evaluate effectiveness. They remain on a monthly retainer.
"We use them as an extension of our marketing department."
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10
- $25,000+
- 10 - 49 employees
- Boston, MA
Rocket Farm Studios is a mobile app and custom software developer based in Boston, MA. Begun in 2008, their team of 10+ excels in mobile strategy, IoT, and digital product innovation for businesses of all sizes.
Clients
- Hydrow
- Yankee Candle
- The Hal Leonard Corporation
- Yamaha Music
Industries
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Rocket Farm Studios has developed a mobile and desktop application for a leadership development company. The app has automated the client’s analog process by offering digital leadership assessments.
“Their design team is exceptionally talented and thoughtful.”
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11
- $25,000+
- 50 - 249 employees
- Boston, MA
SumatoSoft is a web and mobile app development company that's located in Minsk, Belarus. Founded in 2012, they serve a variety of small and midmarket businesses. Services include web development, IoT development, and mobile app development. They have about 55 employees.
Clients
- Beiersdorf
- Dexai Robotics
- Tartle
- Toyota
Industries
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Using Ruby on Rails and React.js, SumatoSoft is assisting with a complete software replacement for a transport management system, transitioning from Access to a web-based platform with CRM attributes.
“The quality is second to none.”
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12
- $100,000+
- 50 - 249 employees
- Hingham, MA
Founded in 2010, DockYard is a digital product agency in Boston that focuses on custom software, mobile and web app design and development. DockYard caters to startups, mid-market, and enterprise clients nationwide and also offer UX, staff augmentation, and training. Their 80-person team develops using Ember, Elixir, and Phoenix.
Clients
- Netflix
- Apple
- Nasdaq
- McGraw-Hill Education
Industries
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Using Elixir, DockYard supported the rebuild of an automotive marketing site. They wrote reusable code, designed a database, and built the architecture. They executed reporting abilities and AWS integrations.
"It didn’t feel like their team was ever stumped, which struck me."
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13
- $100,000+
- 10 - 49 employees
- Boston, MA
Forge Worldwide is a 20+ employee branding and marketing agency in Boston. Founded in 2004, Forge is driven to help organizations and teams who do meaningful work in the world grow so that they can do even more of it. The company specializes in content marketing, branding, advertising, and digital strategy for mid-sized and enterprise clients across a variety of industries, including healthcare, higher education, finance, and technology.
Clients
- National Fire Protection Association
- Cisco Systems
- Harvey Building Products
- Spaulding Rehabilitation Network
Industries
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Forge Worldwide crafted a pitch deck to help a startup present their business concept and highlight their value proposition. It showcases a mobile app that lets users split the cost of a personal trainer.
“Forge Worldwide is very hands-on and creative.”
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14
- $50,000+
- 10 - 49 employees
- Boston, MA
Create + Conquer is a digital agency that specializes in web design and development, as well as UX/UI design and digital strategy. Based in Boston, MA, Create + Conquer is composed of fewer than 10 employees and is committed to serving mostly mid-market businesses in the business services and non-profit industries.
Clients
- The MSPCA-Angell
- National Geographic Learning
- Curinos
- Appalachian Mountain Club
Industries
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Create + Conquer redesigned and built a WordPress site to be more mobile-friendly. They provided a flexible, navigable layout, as well as SEO, marketing consultation, and maintenance.
"They’ve been very proactive with solutions."
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15
- $1,000+
- 10 - 49 employees
- Watertown, MA
Realmonkey is a 15-person app development agency based in Mohali, India. Since 2015, the team has created mobile apps, websites, and UX/UX design for midmarket and small businesses.
Clients
- Mondee Holdings
- GoDaddy
- Qodic Technosoft
- Palpx Technologies
Industries
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A holograms and holographic solutions company hired Realmonkey for web development services. The team created the client's platform landing page relevant to secure packaging.
"Realmonkey was professional, helpful, and supportive and I loved to work with them again."
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16
- $75,000+
- 50 - 249 employees
- Somerville, MA
OHO Interactive is an interactive agency that provides web development, web design, and digital strategy services located in Somerville, Mass. Founded in 1998, they have a team of about 70 employees who support midmarket clients in a few industries: education, healthcare and medical, and nonprofit.
Clients
- Dartmouth College
- Harvard University
- Columbia Law School
- Norwich University
Industries
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OHO Interactive redesigned and developed a website and CMS. They also provided branding support and created relevant materials to launch a new, specialized site. Their team supplies ongoing support.
"They’re able to provide quality insights and guide us toward success."
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17
- $25,000+
- 10 - 49 employees
- Somerville, MA
Echo&Co is a primarily UX/UI agency headquartered in Somerville, Mass., with satellite offices in Louisiana, Virginia, Michigan, and British Columbia. It is a full service digital agency of about 20 employees. In addition to UX/UI, Echo&Co provides web development and product design services. The agency works primarily with midmarket businesses.
Clients
- ASPCA
- BrightFocus Foundation
- Climate Reality Project
- Free Press
Industries
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Echo&Co provided branding and web development for a digital security startup. They built the site using Jekyll to ensure protection against online attacks. The design incorporates a wordmark and abstract visualization.
"[Their] ability to integrate unique design elements into a practical, technical solution is rare and valuable."
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18
- $25,000+
- 2 - 9 employees
- Boston, MA
Founded in 2017, Academy is located in Brooklyn, N.Y. Their team of 6 employees provides UX/UI design, product design, and application testing services.
Clients
- InVision
- Comcast
- CNBC
Industries
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Academy runs one-day Design Sprint workshops to teach end clients how to follow an internal sprint methodology. They work closely with the internal team, which is currently exploring future consulting projects.
“He delivered amazing content and got great reviews from our audience.”
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19
- $10,000+
- 10 - 49 employees
- Boston, MA
Headquartered in Boston, Image Conscious Studios is a branding agency that specializes in web design, digital strategy, and UX/UI design. Founded in 2004, they have about 8 employees works with a variety of clients in different industries including, healthcare, marketing, and hospitality & leisure.
Clients
- Ginkgo Bioworks
- E&TRADE
Industries
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ICS provided brand strategy services for a wave guard tech company. They updated the website’s layout and backend, as well as renewing the brand image by touching up the logo and color scheme.
"They’re really big on wanting to go head-to-head with us."
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20
- Undisclosed
- 2 - 9 employees
- Boston, MA
East Coast Catalyst is a Boston-based digital marketing agency that was founded in 2010. East Coast Catalyst's team of 7 offers SEO, UX/UI design, branding, PPC, digital strategy, and public relations services.
Clients
- Apperian
- Paradigm4
- Signiant
- GlideMagazine.com
Industries
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East Coast Catalyst originally designed a new website, focusing on aesthetic appeal, to enhance SAS sales. The role eventually grew to include development and general marketing advice.
"They’re incredibly flexible and helpful in many different ways."
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21
- $25,000+
- 10 - 49 employees
- Boston, MA
Echobind is a mobile app and web development consultancy whose services include code audits, custom training, and digital strategy. Based in Boston, MA with an office in Louisville, KY, this team of 2-10 creates digital products that inspire users and empower businesses.
Clients
- Axios
- Bose
- Univision
- Pear Therapeutics
Industries
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Echobind provided software development resources to work on coding projects in collaboration with the in-house staff. The team also worked on research and documentation.
"They’re experts in their field."
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22
- $10,000+
- 10 - 49 employees
- Brookline, MA
Algert Sula is a creative direction and product design freelancer based in Boston. He offers branding, UI/UX design, web design, logo, print design, and video production services.
Clients
- PayPal
- Drift
- Putnam Investments
- Datawire
Industries
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Algert - A Branding Agency is the creative partner of a B2B advertising solution company. Their scope has included web development and design, branding, graphic design, video production, photography, and more.
“Working with Algert, we get assets that look very good in a short amount of time.”
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23
- $50,000+
- 10 - 49 employees
- Norwood, MA
Sparky is a web design company. They are in Norwood, Massachusetts and have a small team. Their team offers web design, ux/ui design, conversion optimization, and digital strategy.
Industries
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Sparky is helping a fitness supplement firm expand their Shopify e-commerce functionality driving their brand forward. The team works on everything from A/B testing and CRO to site maintenance and improvements.
"They have an incredible team that works hard across all time zones."
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24
- $5,000+
- 10 - 49 employees
- Cambridge, MA
User experience agency ROXERS was established in 2019. The firm specializes in ux/ui design, web development, custom software development, and mobile app development and has a small team. The firm is in Dnipro, Ukraine.
Industries
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ROXERS developed an e-commerce site for a golf store. The vendor designed the frontend's UX design using Figma and leveraged Node.js to build a decoupled frontend app that communicated with Lightspeed Retail.
"The ROXERS team was fantastic in their response times and quickly shifted priorities as the project dictated."
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25
- $1,000+
- 2 - 9 employees
- Boston, MA
Let's Design Your Site is a small web design company. The Salem, New Hampshire-based company was founded in 2018. Their team specializes in web design, search engine optimization, digital strategy, content marketing, and more.
Industries
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Let’s Design Your Site has developed multiple websites for an invention company. Their work involves building websites from scratch and customizing them according to the needs of the client’s end customers.
“They ask the right questions and don’t take a lot of liberties; if they do, they always check with us first.”
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26
- $25,000+
- 10 - 49 employees
- Boston, MA
SYNERGY Consulting is a development agency based in New York with more than 10 experts. Founded in 2006, they specialize in mobile app development, custom software development, and UX/UI design solutions for clients ranging from small companies to large firms.
Clients
- SummerTech
- JLD Evaluations
- Uplift
Industries
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SYNERGY Consulting has helped a site selection company put their interactive app back on the App Store. They've also created a dashboard for the client to easily make changes to their app when necessary.
"They seem to care about client outcomes."
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27
- $10,000+
- 10 - 49 employees
- Boston, MA
Revox is a small user experience company. Founded in 2015, the agency is based in Nugegoda, Sri Lanka. Their team specializes in ux/ui design, custom software development, blockchain, IoT development, and more.
Industries
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Revox has developed a website for a software company. The team was tasked with designing the website's UX and UI. The goals are to come up with a good MVP that can be used in the market as an additional source.
"They are responsive, responsible, and friendly."
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28
- $5,000+
- 10 - 49 employees
- Boston, MA
Consensus Interactive is a Boston based creative agency. They have 11 employees and were founded in 2011. Their team focuses on web design, UX/UI design, and content marketing. Their clientele primarily operate in the healthcare, IT, and education sectors.
Clients
- U.S. Pharmacopeia
- United Way
- Lifespan
- Boston Children’s Hospital
Industries
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Consensus Interactive built a new WordPress website for a nonprofit. Working from a customized template, they created a dramatically different UI/UX, added useful functionality, and made the site responsive.
“They have the experience of a large agency, but offer the personalized service and commitment of a small firm.”
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29
- $10,000+
- 10 - 49 employees
- Boston, MA
UX design agency GroupVisual.io was founded in 2011. Their small team is located in Boston, Massachusetts and specializes in ux/ui design.
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30
- $10,000+
- 50 - 249 employees
- Reading, MA
Intuitio Labs is a software development company. Launched in 2018, the midsize agency is based in Atlanta, Georgia. Their services include custom software development, mobile app development, media planning & buying, product design, and more.
Clients
- Tmro
Industries
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Intuitio Labs has developed a SaaS app and a website for a voice marketing platform. They team has also maintained the client's CMS, added functionalities, upgraded an app portal, and managed user accounts.
"They effectively delivered the project within the agreed-upon schedule."
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