Looking for a top usability testing agency in Boston?

Usability testing helps companies vet if a product is worth investing time and resources in building. It also helps improve existing products by accounting for user feedback and pain points in design and functionality updates.

For example, let's say you're looking at Analytics and notice visitors to your website often visit one page only. You may hypothesize that your navigation is not user friendly. You could design and develop an updated navigation, or you could hold user tests to vet your hypothesis and get suggestions for navigation features your users need.

User testing may seem time consuming up-front, but it ultimately saves time and money later. For expert assistance, consider hiring a usability testing company. Usability testing services define test scenarios, identify test subjects, conduct the tests, and compile feedback for you.

To assist you in your search for a partner, we’ve compiled this list of the top usability testing companies in Boston. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.

List of the Best Boston Usability Testing Services

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  • 2
    $25,000+
    50 - 249 Employees
    Boston MA

    Thoughtbot is a web and mobile app development company based in Boston, MA with offices in Austin, San Francisco, New York, Raleigh, Washington D.C, and London. Since 2003, this 50+ team has delivered empowering digital solutions to enterprise-level and small companies alike.

    Clients
    LOLA
    LevelUp
    Tile
    Code Climate
    Industries
    Notable Project

    Thoughtbot’s team helped the client develop a custom software solution aimed at enhancing consumer advocacy. With deliverables mostly on the back-end, the client valued the estimable coding skills, rapid completion time, and commitment to quality.

    “They provide a consistent level of service that I haven’t seen from agencies or even our in-house team. Their engineering standards, development standards, and the way that they have that consistently through their team is very impressive.” – Head of Product, Consumer Interest Nonprofit

  • 3
    $100,000+
    50 - 249 Employees
    Hingham MA

    Founded in 2010, DockYard is a digital product agency in Boston that focuses on custom software, mobile and web app design and development. DockYard caters to startups, mid-market, and enterprise clients nationwide and also offer UX, staff augmentation, and training. Their 80-person team develops using Ember, Elixir, and Phoenix. 

    Clients
    Apple
    Nasdaq
    Netflix
    ZipCar
    Industries
    Notable Project

    Dockyard developed a web app for an e-learning company, from front-end development to visual design to implementation. Their work ethic, creativity, collaboration, and overall dedication to a quality product was evident to the client.

    "In talking with DockYard, we found them to be brilliant. That's one of the real strengths of DockYard. … They're a major player in the development community in Boston and the East Coast. Their reputation is amazing in terms of the contributions they make to the community." – Former Sr. Software Engineer, E-learning Provider

  • 4
    $25,000+
    10 - 49 Employees
    Somerville MA

    Echo&Co is a primarily UX/UI agency headquartered in Somerville, Mass., with satellite offices in Louisiana, Virginia, Michigan, and British Columbia. It is a full service digital agency of about 20 employees. In addition to UX/UI, Echo&Co provides web development and product design services. The agency works primarily with midmarket businesses.

    Clients
    Museum of Fine Arts Boston
    Newseum
    NRDC
    University of Chicago
    Industries
    Notable Project

    Echo&Co provided a international medical association with more streamlined website navigation. The agency was able to quickly able to make the website more functional for the client's fundraising and marketing communications objectives. 

    "We’ve received a lot of great feedback internally [on Echo&Co's design], as well as from users who are new to the site. We have a lot of stakeholders internally who are involved with that section as it drives their conversion rates. Getting positive reactions from them was a great win for us." - Manager, International Medical Association

  • 5
    $5,000+
    10 - 49 Employees
    Westborough MA

    Wakefly is a digital marketing agency founded in 2002 and headquartered in Marlborough, Mass. The team of nearly 50 employees supplies clients with personalized digital marketing programs. Taking a holistic approach to digital marketing, Wakefly blends design, development, and online marketing strategies such as web development and design, SEO, and PPC.

    Clients
    Space Coast Credit Union
    CyberSheath
    Total Quality Logistics
    Saint-Gobain NRDC
    Industries
    Notable Project

    Wakefly worked with a Raleigh, NC-based technology company, to expand its online reach and increase its visibility. They restructured the technology company's website, identified the highest converting landing pages, and began a YouTube advertising campaign.

    "Wakefly built us the foundation for success online. We will now be working together to plan our next period of aggressive growth." – Marketing Programs Manager, Technology Company

  • 6
    $50,000+
    50 - 249 Employees
    Boston MA

    ADK Group is a nation-wide digital product company founded in 2011. Since then, they've grown to more than 100 employees with offices distributed throughout the US, including Boston and Louisville, Ky. Over the last decade, they've designed, built, and launched technology for businesses of all sizes in the health care and medical, education, and financial services industries, among others. With the acquisition of Fresh Tilled Soil, they enhanced the UX/UI team. Services include UX/UI design, custom software development, and web development.

    Clients
    Sika
    Brigham and Women's Hospital
    Harvard University
    Wasabi
    Industries
    Notable Project

    ADK Group optimized a government agency's web solution following a platform migration. Following user testing to inform optimal UX/UI decisions, they interviewed end-users, iteratively designed prototypes, and provided UX/UI designs for the solution's module. Internal reviews returned exclusively positive feedback on ADK Group's human-centric designs.

    "The quality of their design-thinking was excellent. They did a stellar job of hearing what the users had to say." — Project Manager, Government Agency

  • 7
    $75,000+
    10 - 49 Employees
    Somerville MA

    OHO Interactive is an interactive agency that provides web development, web design, and digital strategy services located in Somerville, Mass. Founded in 1998, they have a team of about 70 employees who support midmarket clients in a few industries: education, healthcare and medical, and nonprofit. 

    Clients
    Dartmouth College
    Harvard University
    Columbia Law School
    Norwich University
    Industries
    Notable Project

    OHO Interactive designed and developed a website for a university. They later redesigned the platform, migrating the site to Drupal 8.  They conducted market research, developed brand collateral, and managed initiatives to support a successful site launch. They produced high-quality code, which results in an intuitive website.

    “They work with us through any issues and produce a good final product.” – Former Director, University

     

  • 8
    $50,000+
    10 - 49 Employees
    Providence RI

    Oomph is a digital agency based in Providence, RI and founded in 2007. The team of about 25 employees specializes in web design and development for Drupal and WordPress and UI/UX design.

    Clients
    Blue Cross Blue Shield
    United Way
    NBC Universal
    Spotify
    Industries
    Notable Project

    Oomph acted as the lead digital media partner for a Biotechnology Company. As part of this partnership, Oomph supported nearly 90% of the client's digital needs including digital marketing and analysis, social media, and SEO. The client was impressed to see measurable improvements in their digital presence after partnering with Oomph: Leads from the website about doubled from 30 to 60/month.

    "We’re able to rely on them. They follow through, they're competent, they're conscientious. Those are important to me since we're a very small company but we're doing some pretty big things." – Managing Partner, Biotechnology Company 

  • 9
    $5,000+
    10 - 49 Employees
    Boston MA

    Founded in 2016, Rudo Studio is a full-service UX/UI design agency based in London. They also provide web design and product design services. Their team works with both small and midmarket businesses. 

    Clients
    Voyager World Wide
    Nicon
    SupplyCompas
    Fidus Information Security
    Industries
    Notable Project

    Rudo Studio worked with a sustainable fashion tech startup to build a new WordPress website. Their work resulted in a 400% increase in leads. 

    "Rudo Studio understands our brand guidelines and is really receptive to our feedback." – Head of Marketing, Fashion Startup

  • 10
    $5,000+
    10 - 49 Employees
    Boston MA

    Headquartered in Boston, Image Conscious Studios is a branding agency that specializes in web design, digital strategy, and UX/UI design. Founded in 2004, they have about 8 employees works with a variety of clients in different industries including, healthcare, marketing, and hospitality & leisure. 

    Clients
    New England School of Photography
    Printed Village
    Recurrent Energy
    Gingko Bioworks
    Industries
    Notable Project

    A small restaurant group hired Image Conscious Studios for branding and web design. Image Conscious Studios provided a beautifully designed WordPress website and a full branding package. 

    "They've [Image Conscious Studios] created a strong brand for us and we've received a very favorable feedback from our customers." – Owner of Small Restaurant Group

  • 11
    $25,000+
    10 - 49 Employees
    Boston MA

    Echobind is a mobile app and web development consultancy whose services include code audits, custom training, and digital strategy. Based in Boston, MA with an office in Louisville, KY, this team of 2-10 creates digital products that inspire users and empower businesses.

    Clients
    Ciena
    Guardian Health
    RBM Technologies
    Versapay
    Industries
    Notable Project

    From architecture to features, Echobind rewrote the client’s app for increased speed and UI efficiency. They demonstrated a deep knowledge of different frameworks and coding languages while facilitating a smooth collaboration process.

    “The results exceeded my expectations. We wanted to maintain certain high standards of code and at the same time do a robust amount of testing.” – Engineer Manager, Healthcare Organization

  • 12
    $10,000+
    2 - 9 Employees
    Newton MA

    Algert Sula is a creative direction and product design freelancer based in Boston. He offers branding, UI/UX design, web design, logo, print design, and video production services.

    Clients
    PayPal
    Drift
    Putnam Investments
    Datawire
    Industries
    Notable Project

    Algert Sula built a brand that could easily be portrayed on and in websites, content, UX design, and marketing collateral. He also designed a number of original products and websites. The client was pleased with the successful implementation of his work.

    “The brand he helped create is now recognized throughout the world. Companies copy our design every day because of Algert’s style.” – Director of Recruiting, Marketing Firm

  • 13
    $25,000+
    10 - 49 Employees
    Boston MA

    SYNERGY Consulting is a development agency based in New York with more than 10 experts. Founded in 2006, they specialize in mobile app development, custom software development, and UX/UI design solutions for clients ranging from small companies to large firms.

    Clients
    SummerTech
    JLD Evaluations
    Uplift
    Notable Project

    SYNERGY Consulting developed a website for a restaurant. SYNERGY Consulting worked on both front and backend development for the website. The site originally had problems but they were eventually resolved.

    “I would consider him rehiring him for the hotel itself.” - General Manager, Restaurant

  • 14
    $25,000+
    10 - 49 Employees
    Boston MA

    Hero Labs is a product design firm based in New York with over 10 experts. Since their founding in 2017, they have provided UX/UI design, web design, and logo services for small and mid-market businesses that work in the fields of consumer products and e-commerce.

    Clients
    For the Win (FTW)
    Dandy
    Industries
    Notable Project

    Hero Labs provided web, design, and branding services for a dental technology firm. The firm needed a website after launching their business to gain a presence online. Hero Labs was able to create platforms that the firm previously didn’t have.

    “They will work long hours over the weekend to get something done by Monday if necessary.” - Co-Founder, Dental Technology Firm

  • 15
    $5,000+
    2 - 9 Employees
    Warwick RI

    UX Studio is a web design and development company located in Warwick, R.I. With about 1 team member, they provide UX/UI and web design as well as web development services. They work with small businesses in the education, non-profit, and e-commerce sectors. 

    Clients
    Cape Life Brand Company
    Innovo Storage
    TaskRuler
    Industries
    Notable Project

    UX Studio managed full stack development of an e-commerce website for an apparel brand. They developed a business strategy and integrated third-party software into the platform to support e-commerce activities. Their impressive creativity ensured the website realized the client's vision. 

    "UX made us feel like a top priority." — Founder, Apparel Company

  • 16
    $25,000+
    50 - 249 Employees
    North Hampton NH

    Ascendle is a web and mobile development company based in North Hampton, NH. Their 150+ engineers and quality assurance specialists have been enabling digital success since 2012.

    Clients
    Creative Info Systems
    Silvercloud
    Treeno Software
    UberDoc
    Industries
    Notable Project

    After establishing an effective Agile development process, the team rapidly rewrote the client’s existing code to deliver a highly functional product platform. Ascendle earned praise for their process-driven approach and quality deliverables.

    “Over the course of 3 months, Ascendle continued to work with us, coaching our team on the Agile processes and methods necessary and made sure that we had the right platforms in place for managing our project.” – CEO, Bank Services Provider

  • 17
    $5,000+
    10 - 49 Employees
    Windham NH
    Mentores Digital, an UX agency, was established in 2010. Their small team is in Windham, New Hampshire and Curitiba, Brazil and focuses on ux/ui design, web development, mobile app development, branding, and more.
    Industries
    Notable Project

    A multi-brand retailer wanted to update their e-learning system. They partnered with Mentores Digital to take charge of the UX design of the project.

    "They commanded all the sessions and knew how to get all the results out of the experience."

  • 18
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    Radius Innovation & Development

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    Undisclosed
    50 - 249 Employees
    Waltham MA
    Radius Innovation & Development, a product design company, was launched in 1992. The company focuses on product design, ux/ui design, and packaging design and has a midsize team. The company is headquartered in Waltham, Massachusetts.
  • 20
    $5,000+
    50 - 249 Employees
    Indianapolis IN
    SilverTech is a midsize software development company founded in 1996. Their services include custom software development, content marketing, social media marketing, web design, and more. The company is in Indianapolis, Indiana and Manchester, New Hampshire.
    Industries
  • 21
    Undisclosed
    2 - 9 Employees
    Canton MA
    Small UX design company Engaging Users, is headquartered in Canton, Massachusetts. Launched in 2015, the team specializes in ux/ui design, product design, and market research.
  • 22
    $10,000+
    10 - 49 Employees
    Waltham MA
    Boston UX is a custom software development company. Launched in 2018, the firm is in Waltham, Massachusetts. The small team specializes in custom software development, ux/ui design, Artificial Intelligence, IoT development, and more.
    Industries
  • 23
    Undisclosed
    10 - 49 Employees
    Acton MA
    Launched in 2011, RF Studio is an user experience design agency. The small team focuses on ux/ui design, content marketing, graphic design, public relations, and more. The firm is headquartered in Acton, Massachusetts and Islamabad, Pakistan.
  • 24
    Undisclosed
    2 - 9 Employees
    Worcester MA
    Comportz Technologies is a graphic design company. Their small team is located in Worcester, Massachusetts. The company provides graphic design, IT managed services, mobile app development, search engine optimization, and more. The company was founded in 2008.
  • 26
    Undisclosed
    10 - 49 Employees
    Providence RI
    User experience company Scandia was founded in 2006. The small team focuses on ux/ui design, digital strategy, mobile app development, and web development. The firm is based in Providence, Rhode Island.
  • 27
    $100,000+
    10 - 49 Employees
    Londonderry NH
    Vulcan is a web design agency. Their small team is based in Londonderry, New Hampshire and provides web design, ux/ui design, branding, market research, and more. The agency was founded in 2014.
    Industries
  • 28
    Undisclosed
    2 - 9 Employees
    Cambridge MA
    Headquartered in Cambridge, Massachusetts, Tahiri Media is an user experience design agency. The small agency was established in 2012. Their team focuses on ux/ui design, corporate photography, social media marketing, video production, and more.
  • 29
    Undisclosed
    2 - 9 Employees
    Boston MA
    Headquartered in Boston, Massachusetts, ThoughtBoost is an user experience company. The small company was founded in 2011. Their team offers ux/ui design, content marketing, marketing strategy, market research, and more.
  • 30
    $10,000+
    10 - 49 Employees
    Salem NH
    Branding agency 36creative is located in Salem, New Hampshire. The small agency was established in 2004. Their services include branding, marketing strategy, web design, web development, and more.
    Industries
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NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT