Looking for a top user research company?

User research is part of UX design. It involves collecting qualitative and quantitative data about a company's or product's users with the goal of understanding user needs and pain points. User researchers use this data to improve a product's user experience.

A core benefit of user research is defining the user story – needs and pain points – behind a product. Solid user research ensures design changes target outcomes and business goals instead of new features that may not be used.

That's why we've created this list of the best user research firms for you to review. Read through company descriptions, former clients, and notable projects to find the best fit for your business. (And, if you want personalized recommendations, tell us about your project.)

List of the Best User Research Services

  • 1
    $10,000+
    250 - 999 Employees
    Brooklyn NY

    Five is web and mobile app development agency headquartered in New York with offices in Croatia. The 50+ person product team has been creating stunning, award-winning mobile products since 2008.

    Clients
    Rosetta Stone
    Marriott International
    Crestron
    AccuWeather
    Industries
    Notable Project

    Five paired with a prominent language app to revamp their mobile user experience, from back to frontend. Thanks to the team’s customer-centric design approach, mobile downloads have more than doubled since the app’s relaunch. Five also delivered their work ahead of schedule and under budget, surpassing all expectations.

    "They’re a lot more than a vendor; Five truly is a partner." – Head of Consumer Division, Language App

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  • 2
    $25,000+
    50 - 249 Employees
    Bengaluru India

    NetBramha Studios is a UX and UI design studio based in Bangalore, India. Founded in 2008, they have 22 employees specializing in UI and UX studio crafting, digital strategy and design, analysis, research, and synthesis. They work predominantly for small businesses, midmarket companies and global enterprises, including billion-dollar startups.

    Clients
    McKinsey
    Microsoft
    Cisco
    Shell
    Industries
    Notable Project

    NetBramha Studios provided end-to-end branding services to establish an event services company’s online presence. Following a thorough discovery phase, they delivered marketing collateral, branding guidelines, and a scalable website. NetBramha Studios helped build a dynamic brand identity that has increased engagement and customer loyalty.

    “NetBramha Studios’ branding gained a high traction from both online and offline and our company identity was much appreciated amongst our customers and resulted in building trust and long partnership engagements with our customers. We have got a significant jump in the number of views and our dynamic identity speaks volumes about our company now.” – Founder, WeddingBox

  • 3
    $10,000+
    1,000 - 9,999 Employees
    New York NY

    Andersen, or A-Soft, is a development and IT company based in Minsk, Belarus with additional offices in Russia, Finland, Ukraine, and the U.S. Employing over 1,500 people, Andersen was founded in 2007 and serves enterprise, mid-market, and small business clients. They specialize in BI and Big Data consulting and mobile app and custom software development.

    Clients
    GlobePayroll
    Samsung
    Marvel
    Media Markt
    Industries
    Notable Project

    Andersen partnered with a health technology company to develop a web app that needed frontend refactoring. They provided PHP Laravel development for the web app and supplied Ionic applications that run using data from the client's database. Andersen's expertise and reliable development work allowed several third-party platforms to have API integrations with the app. 

    “The communication has been very good. Having a consistent team and dedicated resources on the project has been an advantage. They are skilled and have a very good work ethic and morale. We get replies even on weekends.” – CEO, Health Technology Company

  • 4
    Undisclosed
    1,000 - 9,999 Employees
    Denver CO

    Spire Digital is a Denver, CO-based digital product development company. The team of more than 50 employees specializes in custom software development, UX/UI design, web development, and app development.

    Clients
    Lockheed Martin
    TomTom
    US Navy
    AT&T
    Industries
    Notable Project

    Spire Digital developed a minimum viable product (MVP) – a web app – for a freelance recruitment platform. The client and Spire Digital created the concept, and Spire Digital provided user experience design, app development, and quality assurance. Spire Digital has worked with the company on and off for 15 years.

    “Spire Digital has a tier of resources that are highly strategic. Beyond just taking our concepts and our ideas and executing, they’re actually highly strategic on the frontend … [and provide] pushback.” – Managing Director, Recruitment Company

  • 5
    $50,000+
    50 - 249 Employees
    Atlanta GA

    MaxMedia is an experience design company that was founded in 1996 and is located in Atlanta. They employ 68 staff experienced with delivering provocative content and interactive experiences to small, midmarket, and global companies, typically in media, retail, and telecommunications. Services include UI and UX design, 3D graphics, custom software development, and storytelling.

    Clients
    AT&T
    Aio/Cricket Wireless
    Andersen Windows & Doors
    Beats
    Industries
    Notable Project

    MaxMedia provided full-package e-commerce development, building a healthcare company's mobile-responsive website, mobile app, and kiosk software. This involved several rounds of research and user testing. Conversion rates for the client have risen significantly after implementing the digital platforms. 

    “We've drastically increased conversion rates for the digital platforms, reduced bounced rates and with an extensive suite of data acquisition tools deployed improved retention rate to lead the industry.” – CMO & Sales Officer, Healthcare Company

  • 6
    $10,000+
    10 - 49 Employees
    Austin TX

    Slide UX, based in Austin, TX, is a UX/UI design company with about 15 employees. The company was founded in 2012. Slide UX provides wireframing, prototyping, and visual design services, though they also offer user research, persona creation, and information architecture. Their clientele includes companies of all sizes, from enterprise to startup.

    Clients
    AT&T
    Sysco
    UPS
    Harvard
    Industries
    Notable Project

    Slide UX partnered with a resource management company to take care of their entire UX workload, from website design to email marketing templates. The company wanted a 100% responsive website design, and Slide UX helped them through a two-year long rebranding process.

    "I can absolutely count on them to finish what they promise on time. I can’t recall a single situation where they’ve missed a deadline, which is extremely important to us." - Director of Digital Marketing, Resource Management Company

  • 7
    $10,000+
    50 - 249 Employees
    L'viv Ukraine

    QubStudio, located in Lviv, Ukraine, focuses on UX/UI design. The company has about 25 employees on hand and more than 200 successful projects in its portfolio. The largest number of QubStudio's clients have been in information technology, but the company has also worked on advertising/marketing, business services, and consumer products projects. In addition, QubStudio provides customer support services.

    Clients
    Oracle
    Scoutbee
    Klip
    Go To-U
    Industries
    Notable Project

    QubStudio worked with a London security company to create a simple, intuitive HR platform that would allow the security company's employees to manage scheduling, resources, and other workplace requirements. QubStudio managed the full UX/UI process from beginning to end, and has received enthusiastic feedback on their project so far. The company's design flow created an efficient HR platform. 

    "They always find solutions, even though sometimes doing so may be difficult. They always provide multiple variants in the designs so that we are able to choose, and that’s nice." - Owner, Small Security and Investigations Firm

  • 8
    $10,000+
    10 - 49 Employees
    New York NY

    Agente is a full-service development agency based in Minsk, Belarus. With more than 150 employees, Agente primarily offers UX/UI design services. It was founded in 2009.

    Clients
    Code Blue Ventures
    Aggregion
    Atterley
    Workfusion
    Industries
    Notable Project

    Agente helped a digital lending platform with its UX/UI design. Agente created designs for the client's web and mobile platform, then provided HTML and CSS for the wireframes. The client's customers responded positively to Agente's designs.

    "In this industry, well-planned designs are not that common. When Agente provided mock-ups and designs, I felt that everything was done properly." - Founder, Digital Lending Platform

  • 9
    $10,000+
    50 - 249 Employees
    Hyderabad India

    Divami Design Labs is a user experience and user interface (UX/UI) agency in India. With nearly 90 employees, Divami Design Labs has the most experience with UX/UI design for WordPress and .NET content management systems. They were founded in 2008 and use a three-step sprint process to tackle projects: discover, design, and develop.

    Clients
    Google LLC
    Blue Yonder (JDA)
    SAP
    Infosys (Edge Verve)
    Industries
    Notable Project

    A newly founded software company approached Divami Design Labs for help developing a software as a service (SaaS) platform – the crux of the business. The platform served as an affiliate marketing business tool. In addition to frontend and backend development, Divami Design Labs created a logo for the client and a consumer-facing website. After launching the site, the software company attracted 4,000 website users.

    "We’re happy with Divami’s work. Their designs specifically target the millennial demographic in India. The team has great ideas to reach the younger generation. They came up with impactful themes and styles that brought our ideas to life. Customers praised the site’s color scheme and flow." – CEO, Software Company

  • 10
    $5,000+
    10 - 49 Employees
    Warszawa Poland

    The Story is a design and innovation firm founded in 2009. It's located in Warsaw, Poland, with a second location in St. Petersburg, Russia and serve the healthcare and finance industries. The Story employs a team of 6 that specializes in UX/UI design, custom software development, and branding. 

    Clients
    KCR Clinical Solutions
    INVICTA
    Aflofarm
    PwC Poland
    Industries
    Notable Project

    The Story redesigned the user interface of a company website to reflect new services. The new website is optimized using AWS and available worldwide.

     

  • 11
    $75,000+
    250 - 999 Employees
    Chicago IL

    Codal is a full stack agency located in Chicago, IL. Their 90+-person team works in mobile app development, strategy, e-commerce development, and UX design. Their clients include enterprise companies and startups. Over the years they have worked in consumer products, business services, health, and education.

    Clients
    United Airlines
    Pepsi
    DEMDACO
    Charles Schwab
    Industries
    Notable Project

    Codal worked with a gift-giving company on the UX and UI for their online and mobile platform. The company helps users manage outreach and donations for important family events such as birthdays, anniversaries, or holidays. Codal built a web application that tracked these events in the user’s life. Codal built and integrated wireframes for the app.

    “They have been my partner more than a developer. From early on, they have been focused on providing solutions across the board.” – Founder, Gift Service

  • 12
    $250,000+
    250 - 999 Employees
    Charlottesville VA

    Mobile application development company WillowTree, Inc. was founded in 2007. With headquarters in Charlottesville, Va., and offices in New York and Durham, N.C., WillowTree has a team of 200+. They offer full-service development for both iOS and Android platforms, including mobile strategy, user experience design, testing, launching, and maintenance. 

    Clients
    Synchrony Financial
    21st Century Fox
    National Geographic
    CBC
    Industries
    Notable Project

    WillowTree worked with a cinema to maintain an existing mobile app and eventually rebuilt the app, integrated a loyalty program, and made it easy for customers to purchase tickets. The client appreciated WillowTree’s willingness to work with an existing app instead of redeveloping the whole project.

    “The biggest success for us was having WillowTree take over the app. After that, they integrated our entire loyalty program into it, which was already the biggest of its kind in the movie industry.” – Vice President of Media, Cinema

  • 13
    $5,000+
    10 - 49 Employees
    Kyiv Ukraine

    Angle2 is a UX/UI design agency based in Kyiv, Ukraine. The agency, founded in 2016, has a team of more than ten that provides UX/UI design and web design services to small and midmarket companies and institutions in the health care & medical, financial services, and other industries. 

    Clients
    Floston
    Augmania
    UNO
    Team Stripes
    Industries
    Notable Project

    A software development agency tasked Angle2 to design the UI of a resources portal for one of its clients. Angle2 was also required to create and deliver all design assets through a vigorous review process. The project was completed and met all of the end client's expectations.

    "Angle2's work fronts a live, and commercially successful product, thanks in no small part to their excellent work." - Project Manager, Software Development Agency

  • 14
    $25,000+
    10 - 49 Employees
    San Mateo CA

    Momentum Design Lab is based in Silicon Valley, with offices also located in New York City and London. The approximately 30-person company, which was founded in 2002, principally works on UX/CX for digital product design. Momentum assists by delivering digital product innovation, customer experience management, and digital transformation programs using their design thinking and technology-driven approaches. Momentum specializes in financial services, healthcare, high technology and software startups, and cx/ad/marketing technologies.

    Clients
    Fiserv
    Intuit
    EMC
    Walmart
    Industries
    Notable Project

    Momentum worked with a large CX product company to develop UX designs and strategies that increased user engagement. They worked with their EVP of product management to understand the customer needs and delivered quick design prototypes within weeks. Momentum delivered high-quality ideas and responded with a quality product prototype.

    "They were highly responsive and delivered against a tight deadline." – EVP of Product Management, CX Company

  • 15
    $25,000+
    10 - 49 Employees
    London United Kingdom

    Lighthouse is a specialist UX and UI design agency, founded in London but now working together from all over the globe.
    Founded in 2008, the Lighthouse team use cutting edge design, collaboration and experience to solve the most complex problems. Lighthouse partner with both well-established enterprise businesses seeking to inject life into under-performing applications, and funded startups ready to progress their product. These are typically headed up by seasoned founders who love the process as well as the outcome.

    Clients
    Total
    John Lewis
    Red Bull
    PayPoint
    Notable Project

    Lighthouse was hired by an educational resource company to rebuild their platform. They re-imagined the client's product, conducted customer research, designed the UI/UX, and supported the implementation. The outcome was well-received by the internal staff and customers alike.

    I would recommend Lighthouse without hesitation." - Director of Technology

     

  • 16
    $25,000+
    10 - 49 Employees
    Edmonton Canada

    Lift Interactive is a creative agency that is located in Edmonton, Canada. Founded in 2002, they have over 20 employees who specialize in web design, digital strategy, and branding. Most clients are small and midmarket businesses in the nonprofit, hospitality, and consumer products sectors. 

    Clients
    USAFActs.org
    Tourism Jasper
    Amplifier Giving
    Business in Vancouver
    Industries
    Notable Project

    Lift Interactive built a WordPress website for a real estate firm. They provided analytics research and incorporated brand themes in the design. Their professionalism and efficiency impressed the client. 

    "When things weren’t moving fast enough, they took a lead on keeping the pace up. They knew when to give things a push and send a few extra emails. " – Design Representative, Realtor Partnership 

  • 17
    $10,000+
    10 - 49 Employees
    L'viv Ukraine

    Ceiden is a digital product design agency founded in 2016 and located in Lviv, Ukraine. The team of 9 focuses on the strategic and visual elements of UX/UI design, graphic design, product design, and video production. They mainly partner with small- and mid-sized businesses in a variety of industries.

    Clients
    Blizzard
    Gridics
    Exceeders
    Sensority
    Industries
    Notable Project

    A digital fitness startup hired Cieden to assist with the design elements of their flagship mobile platform. The team used a previously developed MVP to create a gamified bodyweight fitness app with expert UI/UX strategies and an engaging interface. The product was well-received in beta tests and the partnership exceeded the client’s expectations, most notably in their communication skills.

    “It’s rare to find a company that goes above beyond to such a degree. They care about the products and don’t just make pretty designs.” — Founder, Fitness Technology Startup

  • 18
    $50,000+
    10 - 49 Employees
    Driftwood TX

    Guidea (A Theresa Neil Design Company), founded in 2005, is headquartered in Austin, Texas, with an additional office in San Francisco. The company solely provides UX/UI design services, and their team of 33 people works with mostly enterprise and mid-market businesses, but also with small businesses. The businesses they serve are mainly in the financial services, health care & medical, and consumer products & services industries.
     

    Clients
    Adobe
    Amgen
    Bloomberg
    Bristol Meyer Squibb
    Industries
    Notable Project

    Guidea (A Theresa Neil Design Company) did a UI/UX redesign for a map software company. The client wanted to make their platform more user-friendly. Guidea (A Theresa Neil Design Company) met with the client and conducted user interviews before redesigning the site; they redesigned about 70% of the client’s site. Since the company redesigned the site, the client has received positive user feedback.

    “We got positive comments right from the initial release, which is rare. Usually, people are unhappy when you change the interface.” — Managing Partner, Map Software Company
     

  • 19
    $250,000+
    50 - 249 Employees
    Houston TX

    ChaiOne is a mobile app development studio that was founded in 2008. ChaiOne has a team of about 50 spread between its Houston and Austin, Texas locations. ChaiOne does app development, UI/UX design, enterprise app modernization, digital strategy, and internet of things solutions. They serve large enterprise clients, particularly in the energy sector.

    Clients
    ExxonMobil
    Exelon
    Invesco
    Houston Rockets
    Industries
    Notable Project

    An oil and gas company needed a solution to facilitate communication between their traveling teams. ChaiOne built a platform that streamlined their internal communications. 

    "One thing I’ve enjoyed is their willingness to bring in different ideas. They offered suggestions based on their past experience to help make the project better. That’s a nice value add from a vendor. Instead of just executing the scope, it’s great that they could add value." – Communications Advisor, Oil & Gas Company

  • 20
    $50,000+
    10 - 49 Employees
    Portland OR

    EMERGE is a digital service agency based in Portland, OR. Founded in 1998 and with a team of about 30, Emerge uses its world-class expertise to create innovative apps, digital products, and web pages.

    Clients
    Nike
    Splunk
    GAP
    Cambia
    Industries
    Notable Project

    After two false starts creating an augmented reality (AR) social media app, an AR company hired EMERGE to lead the project. Emerge Interactive created a game plan for the project before designing the user experience and developing an MVP.

    “You need expertise in app industry mobile tactics but also in traditional marketing requirements. The experience with Emerge has been interesting. They didn’t just develop it, bug-test it, and give it a 60-day guarantee against bugs: they actually contributed to these other categories.” – Founder, AR Company

  • 21
    $25,000+
    10 - 49 Employees
    Chicago IL

    Fuzzy Math is a Chicago, IL user experience company with around 15 employees. The company, which was founded in 2009, has a user-centered design approach to drawing up interactive applications and devices for enterprise and midmarket businesses. Their clients are primarily in the healthcare industry, as well as consumer products, financial services, education, and others.

    Clients
    BlueCross BlueShield
    Allstate
    SAP Fieldglass
    GE Healthcare
    Industries
    Notable Project

    Fuzzy Math partnered with an insurance company to create product and service design, which required reading over 600 pages of brand research. Fuzzy Math's online reports for the insurance company had an open and click-through rate of about 85%.

    "The presentations they’ve developed and that we’ve delivered to our leaders have always been well-received. They designed an online report...that speaks to how well-designed, clear, and useful their work is." - Design Strategist, Large Insurance Company

  • 22
    $250,000+
    50 - 249 Employees
    Chicago IL

    Table XI is a mobile app and custom software developer based in Chicago, IL. Founded in 2002, they are a team of 50 curious minds that specialize in building websites, mobile applications and custom digital experiences for companies ranging from startups to well-known brands.

    Clients
    Dept. of Medicine
    Northwestern University
    Outcome Health
    Journal for the American Medical Association (JAMA)
    Industries
    Notable Project

    Table XI recreated the website of a global events company, building a video player and an iOS app to deliver content, all with no site downtime. After the migration, the app and site functioned seamlessly. The client recommended Table XI for their cost, clarity, and adherence to deadlines.

    “Table XI has been a key component in our growth, and without them, we couldn’t move forward.” – Founder and CEO, International Events App.

  • 23
    $25,000+
    50 - 249 Employees
    Austin TX

    Since 2000, Praxent has launched over 300 unique software products. The team of 30+ is based in Austin, TX, and has experience working with small, mid-market, and large clients on their software development, web development, and mobile app development needs.

    Clients
    Dimensional Fund Advisors
    Amherst Holdings
    Texas Mutual Insurance Company
    NORCAL Mutual
    Industries
    Notable Project

    Using WordPress, Praxent designed an informational website for a public university's academic department. Praxent created a fresh-looking website that was easier to navigate. Praxent met every deadline and stayed on budget.

    "I was very impressed by the level of attention they [Praxent] devoted to us. I know they have bigger clients with bigger budgets, but they worked hard to deliver our project on time." – Faculty Director, Public University

  • 24
    $25,000+
    250 - 999 Employees
    Irvine CA

    Vincit California is a software development company that has provided mobile app development, custom software development, and UX/UI design services to their clients since 2007. Their team of 1,000 employees is based out of Irvine, Calif. With another office in Helsinki.

    Clients
    Logitech
    Nokia
    Yamaha
    Stich & Tie
    Notable Project

    Vincit California recently completed an app development project for a solar panel manufacturer. They created a customer loyalty app which implemented scanning functionality for the client.

    “Before, no customers were registering their products due to an inefficient process. Now, users praise the functionality of our scanning feature. ” - Assistant Manager, Solar Panel Manufacturer  

     

  • 25
    $10,000+
    50 - 249 Employees
    Atlanta GA

    Started in 2001, Big Nerd Ranch is a 50+ web and mobile app development firm headquartered in Atlanta. While not creating apps for the world’s leading brands, their team leads immersive coding boot camps.

    Clients
    GE
    HCA
    Amazon
    Google
    Notable Project

    Big Nerd Ranch developed a series of dynamic iPad apps that produced massive sales results in the first year. The client was impressed by their ideation process, customer service, and quality deliverables.

    “I just felt comfortable with the team Big Nerd Ranch had. That’s the reason they got the initial business. They received the repeat business due to the quality of work and our pleasure with working with them.” – Director of Marketing, Pest Control Company

  • 26
    $100,000+
    250 - 999 Employees
    Minneapolis MN

    From Minneapolis, Minn., MentorMate has expanded to Sweden and Bulgaria. Founded in 2001, MentorMate is a custom software development company that also has experience in strategic consulting, cloud services, and Internet of Things (IoT).

    Clients
    AstraZeneca
    Cambria
    DTN
    Edmentum
    Industries
    Notable Project

    MentorMate handled custom software development and QA for an online education company. They integrated with the client's existing sprint teams and are fully versed in its dev workflow. The client is impressed with their standards of work and technical abilities. 

    "They’re technically proficient, creative, and able to work both independently and on teams. We would hire any of them on a permanent capacity based on their skill level." – VP of Development Resources, Online Education Company

  • 27
    $25,000+
    250 - 999 Employees
    Palo Alto CA

    Reinvently is a mobile strategy and app development agency in Palo Alto, Calif. and Dallas. With a team of about 43 employees, the agency specializes in UI/UX design, research and consulting, and engineering.

    Clients
    Men's Wearhouse
    Looksery
    Swiftmile
    Nickson
    Industries
    Notable Project

    Reinvently designed an iOS prototype for an online startup. The startup specializes in online reviews and Reinvently helped with the design and developed app features the client requested.

    “I find Reinvently to be very creative and experienced. They've helped us establish some features that turned out to be very helpful in the testing phase.” – Co-Founder, App

  • 28
    $25,000+
    50 - 249 Employees
    Pune India

    YUJ Designs was founded in 2009 with a vision to help businesses create value through UX design. They have locations in Sunnyvale, Calif. as well as Bangalore and Pune, India. YUJ Designs has a team of more than 100 employees who have successfully crafted user experiences for more than 150 international clients, many of them Fortune 500 companies. Their clients come from numerous industries including retail, financial services, and hospitality and leisure. 

    Clients
    Tata Motors
    CDK Global
    SonicWall
    Reflexis
    Industries
    Notable Project

    YUJ Designs provided UX/UI services for a private life insurance company. The agency revamped a website and developed an internal app. The client prides YUJ Designs on their understanding of UX/UI design and their creativity.

    "They’re unique in their understanding of UI/UX. One resource, in particular, has exceeded our expectations in terms of strategic thinking and balancing things out... They’re the kind of designer I would hire in a heartbeat."- Executive VP of IT, Private Life Insurance Company

  • 29
    $50,000+
    10 - 49 Employees
    Chicago IL

    UX 4SIght is a Chicago-based UX-design agency founded in 2009. Their team of approximately 10 employees mostly services midmarket to enterprise-level clients in the financial, educational, and medical sectors. They specialize in streamlining web and mobile applications for an optimal UX.

    Clients
    Immediate Care Center of Westmont
    Bitcoin of America (BOA)
    dynaConnections
    Disney
    Industries
    Notable Project

    UX 4Sight designed a website for an OBGYN practice. They delivered mockups before launching into web development. The finished solution led to a 35% increase in the customer's client acquisition. 

    "The new site has a stronger and much more professional brand, which has instilled trust in patients in our services." — Owner, OBGYN Practice

     

  • 30
    $25,000+
    50 - 249 Employees
    New York City NY

    Infinum is a software development company in San Francisco, CA. The 50+ team has equal experience in mobile and web development. They work with clients from a variety of industries, including business and financial services and automotive.

    Clients
    Philips
    Nike
    Porsche
    Coca Cola
    Industries
    Notable Project

    Infinum rebuilt a flight booking app for a startup. The original app was extremely buggy and the company needed further support. One feature Infinum developed allowed customers to sync their calendars to find flights that work around their schedule.

    “While many agencies limit your choices, it was quite different with Infinum. They were clear and upfront about what resources we were getting and why and offered us options, which was really nice.” – Senior Project Manager, App Startup

Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT