Looking for a top non-voice BPO service provider in Ukraine?

Business process outsourcing (BPO) is growing globally, with a growth rate of about 4%. Back office BPO services make it easier for businesses to tackle core back office activities such as accounting or record maintenance while prioritizing core business processes and operations.

To assist you in your search for a partner, we’ve compiled this list of the top back office BPO companies in Ukraine. Browse descriptions, feedback, and awards to find which can best suit your company’s needs. If you need more support, tell us about your project, and we'll match you with recommended companies.

List of the Best Ukraine Back Office BPO Firms

  • 1
    $5,000+
    250 - 999 Employees
    Kyiv Ukraine

    Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.

    Clients
    Google
    Cisco
    Mindbody
    Zendesk
    Industries
    Notable Project

    Helpware delivers customer support services for a beauty, wellness, and lifestyle products company. The team handles incoming support ticket requests, tracks product defect data, and notifies relevant team members about necessary customer experience improvements. Frequent communication and rapid problem resolution have fostered a seamless engagement.

    "Their passion, integrity, and eagerness are infectious, and they’ve helped us build out a team with processes and roles." – Customer Experience Manager, Consumer Goods Company

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  • 2
    $1,000+
    250 - 999 Employees
    Kyiv Ukraine

    SupportYourApp is a customer support outsourcing company based in Kiev, Ukraine. Founded in 2010, SupportYourApp's team of more than 400 employees provides non-voice BPO/back office services and voice services. 

    Clients
    Sogro
    Coppertino, Inc.
    Petcube
    Macphun
    Industries
    Notable Project

    SupportYourApp worked with this software development company to assist with technical customer support. Their wide range of service entails taking charge of all general, pre-sales, and technical questions about the client's Windows and Mac software products.

    "Our website is featured on Shopper Approved, where around 85% of feedback is more than satisfied with support." – Marketing Director, Software Development Company

  • 3
    $1,000+
    10 - 49 Employees
    Kyiv Ukraine

    Legal IT Group is a legal consultancy founded in 2014. Based in Kiev, Ukraine, the team of 10 provides legal outsourcing services for its clients. 

    Clients
    Vira Games
    InCust
    PinTax
    Notable Project

    Legal IT Group provided a professional legal review for an out-staffing company. They also produced draft contracts, including master service and non-disclosure agreements. Overall, the client was impressed with the team's work.

    "Legal IT Group provided expert commentary to address all our concerns as to potential future difficulties. Now, we readily use the knowledge and tips we’ve received from them during the project." – CEO, Staffing Company 

  • 4
    $5,000+
    250 - 999 Employees
    Kyiv Ukraine

    Founded in 2017, Limitless Technology Consultants (LimTC) is a tech consultancy based in Kiev, Ukraine. Their team of 50 provide voice services and non-voice back office services for clients. 

    Clients
    eKomi Ltd
    OneLook
    NectarDesk
    Industries
    Notable Project

    LimTC partnered with a plagiarism checking software to assist them with SDR services. They provided the client with market strategy, which improved lead rates by over 400% and a customer success rate of 98%.

    “They integrated directly into our business model and made the entire process seamless. I loved the fact that they are a local company and would come and work from our office to make us feel like a single team/unit on the same mission.” –– Head Of SDR, Plagiarism Checking Software

  • 5
    $1,000+
    250 - 999 Employees
    Kyiv Ukraine

    Label Your Data provides high-end data validation services and was founded in Kyiv, Ukraine in 2019. With a team of about 5 employees, they use deep learning and machine learning to provide data annotation services to small and mid-sized companies in IT, advertising, and business services industries. Other services include market research, BPO services, AI, and more.

    Clients
    SHEis.ai
    Industries
    Notable Project

    Label Your Data provided data analysis for an AI startup that needed help with improving their customer experience. They worked on labeling the client's datasets based on different indicators and delivered quality work on par with expectations. 

    "The data was labeled correctly, and the results were exactly what we wanted to see." – Chief Communications Officer, AI Startup

  • 6
    $1,000+
    250 - 999 Employees
    Dnipro Ukraine

    Simply Contact is an outsourcing contact center based in Dnipro, Ukraine. The contact center, founded in 2015, has more than 400 employees and provides non-voice BPO/back office services and voice services. Simply Contact serves mid-market and other-sized companies in various industries that include hospitality & leisure; supply chain, logistics, and transport; and e-commerce.

    Clients
    METRO
    WIZZ AIR
    Yves Rocher
    Ukrainian International Airlines (UIA)
    Industries
    Notable Project

    An IT marketing agency hired Simply Contact to build a customer support team of dedicated agents who cover live chat requests, emails, and inbound calls. Simply Contact also provided a team on short notice when the agency required an outbound call center for a limited period of time. They now provide support in English and Spanish languages, 24/7. Because of the engagement, the agency saw an improvement in customer satisfaction.

    "I find impressive their ability to adapt to the project requirements. Also, they were able to start quickly." - Founder & CEO, IT Marketing Agency

  • 7
    $1,000+
    50 - 249 Employees
    Kyiv Ukraine

    Wow24-7 is an omnichannel customer outsourcing company based in Kyiv, Ukraine. Founded in 2016, Wow24-7 provides non-voice BPO/back office services and voice services.

    Clients
    The App Solutions
    Gita Jewelry
    StudentShare
    Industries
    Notable Project

    Wow24-7 worked with this SaaS platform to provide outsourced support and lead qualification. Wow24-7 answers the phone, chat, and email communications from customers all day, every day. They even look for ways to help with lead generation for outbound calls.

    "Before our partnership with Wow24-7, we had no phones open for 16 of the 24 hours in a day. Now, we have 24/7 coverage." –Marketing Manager, SaaS Platform

  • 8
    Undisclosed
    1,000 - 9,999 Employees
    Kyiv Ukraine

    Founded in 2013, Mindy Support is a business services company that is headquartered in Cyprus with an additional office in Ukraine. They mainly work with midmarket and enterprise companies in the advertising, IT, healthcare, and retail industries. The team of 260 specializes in voice services, transcription, and back office services. 

    Industries
    Notable Project

    Mindy Support offered their expertise to a marketing group that needed to engage with B2B companies through sources like LinkedIn. They provided cost-effect support to engage in business development for the client.

    “It’s very effective. We make great use of communications technology to bridge the time and distance gap. Their effective use of technology to make the time distance entirely irrelevant.” – Owner, Marketing Group

  • 9
    $10,000+
    50 - 249 Employees
    Ivano-Frankivsk Ukraine

    GotYourBack Support is a back-office service company founded inV in 2019. With over 50 professionals, they offer voice and back-office services to clients ranging from startups to enterprises in the fields of IT, business services, and telecommunications.

    Clients
    Byte Technologies
    Industries
    Notable Project

    GotYourBack Support provided team outsourcing services to consumer software developers. The developers were in urgent need of a customer happiness team. GotYourBack Support helped find talent to maintain good customer feedback management.

    “When you hear their reasonable suggestions on how to improve something you know really well deserves respect.” - COO, Consumer Software Developers

  • 10
    $5,000+
    50 - 249 Employees
    Kyiv Ukraine

    Central Hubspot is a BPO firm based in Kiev, Ukraine with over 50 members. Founded in 2020, they offer social media marketing, web development, and voice services to small and mid-market agencies in the fields of business services and e-commerce.

    Clients
    Plato Realty
    Industries
    Notable Project

    Central Hubspot provided outsourcing solutions for a real estate company. The company was looking for more investors and needed to organize their operations better for future projects. Central Hubspot helped improve the company’s efficiency.

    “I was impressed with their service and the value they have delivered.” - Managing Director, Real Estate Company

  • 12
    $5,000+
    50 - 249 Employees
    Kharkiv Ukraine

    WiserBrand is a digital marketing agency based in New York City. Founded in 2015, the team of 17 specializes in SEO, web development and web design. They work primarily with midmarket clients, mostly in the legal and eCommerce industries.

    Industries
    Notable Project

    WiserBrand worked on digital marketing for a business services platform. They managed blogging platforms and social media accounts, put out press releases, and worked on SEO. They also delivered progress reports regularly throughout the engagement. The client was impressed with the team's work. 

    “Our conversion increased by 30% thanks to effective SEO and smart blog management.” – Marketing Specialist, Business Services Platform

  • 13
    $1,000+
    250 - 999 Employees
    Kyiv Ukraine
    Answering service Global Bilgi was established in 2008. Their midsize team is in Kyiv, Ukraine and Dnipro, Ukraine. Their services include voice services, non-voice bpo/back office services, CRM consulting and SI, HR services, and more.
    Notable Project

    Global Bilgi provides BPO services for a telecommunications company. The team conducts telesales and customer service, handling incoming calls and creating new business processes from scratch.

    "They are a company that rapidly adopts innovations, which is important for the booming market in Ukraine."

  • 14
    $1,000+
    10 - 49 Employees
    Kyiv Ukraine

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Clients
    MyCheck
    Loginn
    Cyber-Duck
    Industries
    Notable Project

    Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

    “The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

  • 15
    $1,000+
    10 - 49 Employees
    Kyiv Ukraine

    Alcor is an IT outsourcing company based in Kiev, Ukraine and founded in 2007. Their team of 33 employees specializes in creating company-specific R&D centers in Ukraine that provide their clients with finance and accounting outsourcing, HR services, and IT staff augmentation. They work primarily with clients in the telecommunications industry.

    Clients
    Tonic Health
    Netcracker
    Grammarly
    Industries
    Notable Project

    Alcor provided outsourcing services for a global software company. They provided their client with accounting services and legal work for their reporting and documentation. The client was happy with the level of service provided.

    “We are satisfied with the team’s performance because they communicate regularly, met deadlines, and support their answers with substantive information.” – Executive, Global Software Company
     

  • 16
    $1,000+
    50 - 249 Employees
    Kyiv Ukraine

    Opus Growth Partners is a phone answering service. They are located in Ukrainka, Ukraine and have a midsize team. Their services include voice services, direct marketing, and email marketing.

    Industries
    Notable Project

    A leading BPO firm needed a reliable partner that will help their clients with lead generation and appointment setting services. They chose Opus Growth Partners to be that partner.

    "Their pricing was very competitive, and they offered a service that really went beyond what I was expecting."

  • 17
    $5,000+
    10 - 49 Employees
    L'viv Ukraine

    Ukrany is an IT outstaffing company based in Kviv, Ukraine. Founded in 2017, they have a team of around 10 employees. Their services mainly include IT staff augmentation and non-voice BPO & back office services for primarily small businesses. 

    Clients
    Friend Factory
    Gikken
    Dealers Limited
    Team Liquid
    Notable Project

    Ukrany recruits developers and artists for a tech startup working in Unity. They manage the recruitment process, setting up interviews, and helping with payroll services and contracts. The client is pleased with the talent they've found. 

    "We’re happy with the team they’ve put together." – CPO, Tech Startup

  • 18
    $5,000+
    50 - 249 Employees
    Kyiv Ukraine

    VERNA is an offshore IT managed services agency based in Kiev, Ukraine. They were founded in 2000 and currently have about 100 employees. Verna offers help-desk, Tier II and III data center services, hosting, productivity and cloud applications consulting, and back-office services.

    Clients
    Cargill
    Kraft Foods
    Philip Morris
    Raiffeisenbank
    Notable Project

    A startup managed services firm in the UK partnered with VERNA increase their capacity and handle more complex clients. The client had only 10 employees and lacked some of the expertise that the VERNA team leverages. When complex cases come up, VERNA steps in to provide an advanced data solution. In one case, VERNA completed a freeSWITCH voice project for an end-client with particularly sophisticated technical specifications.

    "Things can always be improved for any business, but VERNA has been a professional partner for us." - Director, UK IT Firm

  • 19
    $5,000+
    2 - 9 Employees
    Kyiv Ukraine

    Leading Solution is a marketing agency based in Kyiv, Ukraine, with more than two employees. They have provided direct marketing, market research, and email marketing services since their founding in 2015. They work with clients in the industries of IT services and real estate.

    Clients
    Freshworks
    Adyen
    Very Good Security
    Industries
    Notable Project

    Leading Solution provided lead generation services for a business services company. The company needed to outsource assistance in generating leads to grow their business. The company is satisfied with the results provided with Leading Solution so far.

    “We are satisfied with quick responses and the level of communication with Vitalii.” - Owner, Business Services Company

  • 20
    $1,000+
    10 - 49 Employees
    Zhytomyr Ukraine

    Diya.pro is an IT agency founded in 2015 with over 10 members. Based in Zhytomyr, Ukraine, they are experts in IT managed services, IT strategy consulting, and cloud consulting for small and mid-market firms in the fields of nonprofit, business services, and IT.

    Clients
    Tech Cloud
    Swiss Basketball
    Industries
    Notable Project

    Diya.pro provided live streaming support for a basketball league. The league was looking for remote IT support that’s always available. Diya.pro has improved the overall quality of the league’s videos.

    “...the number of views on YouTube shows that there are more and more people watching our videos.” - Competition Department, Basketball League

  • 21
    $1,000+
    250 - 999 Employees
    Kyiv Ukraine

    A.R.C.E. is a call center based in Lviv, Ukraine. Founded in 2007, the team of 52 specializes in voice and non-voice BPO/back office services.

    Industries
  • 22
    $1,000+
    50 - 249 Employees
    Lviv Ukraine
    Located in Lviv, Ukraine, BPO Nextdoor is a non-voice bpo/back office services company. The midsize team specializes in non-voice bpo/back office services and was founded in 2012.
    Industries
  • 23
    $1,000+
    10 - 49 Employees
    Kyiv Ukraine
    Located in Kyiv, Ukraine and Moskva, Russia, Crane IP Law Firm is a small non-voice bpo/back office services company. Established in 2018, the team offers non-voice bpo/back office services and business consulting.
    Industries
  • 24
    Undisclosed
    10 - 49 Employees
    Odesa Ukraine
    Non-voice bpo/back office services company D&Z Networks was launched in 2012. Located in Odesa, Ukraine, their small team offers non-voice bpo/back office services.
  • 25
    $1,000+
    2 - 9 Employees
    Kyiv Ukraine
    Golegal.today is a non-voice bpo/back office services company. They focus on non-voice bpo/back office services and were launched in 2020. Their small team is Kyiv, Ukraine-based.
  • 26
    $1,000+
    10 - 49 Employees
    Odesa Ukraine
    Launched in 2016, "Stalirov&Co" is a non-voice bpo/back office services company. Headquartered in Odesa, Ukraine, their small team provides non-voice bpo/back office services.
    Industries
  • 27
    $1,000+
    2 - 9 Employees
    Kyiv Ukraine
    Non-voice bpo/back office services company AVITAR was founded in 2018. The small team specializes in non-voice bpo/back office services. The company is in Kyiv, Ukraine.
    Industries
  • 28
    $1,000+
    10 - 49 Employees
    Kyiv Ukraine
    Established in 2017, Armada law company is a non-voice bpo/back office services company. Their small team is headquartered in Kyiv, Ukraine and Mykolaiv, Ukraine and offers non-voice bpo/back office services, IT managed services, business consulting, commercial property management, and more.
    Industries
  • 29
    Undisclosed
    10 - 49 Employees
    Zaporizhzhia Ukraine
    Outsourcing Ukraine is a non-voice bpo/back office services company. Launched in 2002, the agency is in Zaporizhzhia, Ukraine. The small team provides non-voice bpo/back office services, custom software development, other application development, application testing, and more.
    Industries
  • 30
    $1,000+
    250 - 999 Employees
    L'viv Ukraine
    Runway is a Rīga, Latvia-based answering service. The midsize team provides voice services, HR services, and non-voice bpo/back office services and was founded in 2003.
    Industries
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT