The Best Back Office BPO Firms in Ukraine

Looking for a top non-voice BPO service provider in Ukraine?

Business process outsourcing (BPO) is growing globally, with a growth rate of about 4%. Back office BPO services make it easier for businesses to tackle core back office activities such as accounting or record maintenance while prioritizing core business processes and operations.

To assist you in your search for a partner, we’ve compiled this list of the top back office BPO companies in Ukraine. Browse descriptions, feedback, and awards to find which can best suit your company’s needs.

List of the Best Ukraine Back Office BPO Firms

  • 1

    Helpware

    Helpware is a call center located in Los Angeles that was founded in 2015. Their team of around 135 employees specializes in voice services, non-voice BPO and back-office services, HR consulting and outsourcing, transcription, and more.

    Notable Project

    Helpware delivers customer support services for a beauty, wellness, and lifestyle products company. The team handles incoming support ticket requests, tracks product defect data, and notifies relevant team members about necessary customer experience improvements. Frequent communication and rapid problem resolution have fostered a seamless engagement.

    "Their passion, integrity, and eagerness are infectious, and they’ve helped us build out a team with processes and roles." – Customer Experience Manager, Consumer Goods Company

    Former clients
    Google
    Cisco
    Mindbody
    Zendesk
    $ $ $ $ $
    equalizer $5,000+
    group250 - 999 Employees
    place Kyiv, Ukraine
    4.8
    4.8
    33 Clutch reviews
    Awards

    Official Member – 2019 Forbes Agency CouncilDatabox Premier Partner

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  • 2

    SupportYourApp

    SupportYourApp is a customer support outsourcing company based in Kiev, Ukraine. Founded in 2010, SupportYourApp's team of more than 400 employees provides non-voice BPO/back office services and voice services. 

    Notable Project

    SupportYourApp worked with this software development company to assist with technical customer support. Their wide range of service entails taking charge of all general, pre-sales, and technical questions about the client's Windows and Mac software products.

    "Our website is featured on Shopper Approved, where around 85% of feedback is more than satisfied with support." – Marketing Director, Software Development Company

    Former clients
    Sogro
    Coppertino, Inc.
    Petcube
    Macphun
    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Kyiv, Ukraine
    5.0
    5.0
    23 Clutch reviews
  • 3

    Legal IT Group

    Legal IT Group is a legal consultancy founded in 2014. Based in Kiev, Ukraine, the team of 10 provides legal outsourcing services for its clients. 

    Notable Project

    Legal IT Group provided a professional legal review for an out-staffing company. They also produced draft contracts, including master service and non-disclosure agreements. Overall, the client was impressed with the team's work.

    "Legal IT Group provided expert commentary to address all our concerns as to potential future difficulties. Now, we readily use the knowledge and tips we’ve received from them during the project." – CEO, Staffing Company 

    Former clients
    Vira Games
    InCust
    PinTax
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Kiev, Ukraine
    5.0
    5.0
    24 Clutch reviews
  • 4

    LimTC

    Founded in 2017, Limitless Technology Consultants (LimTC) is a tech consultancy based in Kiev, Ukraine. Their team of 50 provide voice services and non-voice back office services for clients. 

    Notable Project

    LimTC partnered with a plagiarism checking software to assist them with SDR services. They provided the client with market strategy, which improved lead rates by over 400% and a customer success rate of 98%.

    “They integrated directly into our business model and made the entire process seamless. I loved the fact that they are a local company and would come and work from our office to make us feel like a single team/unit on the same mission.” –– Head Of SDR, Plagiarism Checking Software

    Former clients
    eKomi Ltd
    OneLook
    NectarDesk
    $ $ $ $ $
    equalizer $5,000+
    group250 - 999 Employees
    place Kiev, Ukraine
    4.9
    4.9
    19 Clutch reviews
  • 5

    Label Your Data

    Label Your Data provides high-end data validation services and was founded in Kyiv, Ukraine in 2019. With a team of about 5 employees, they use deep learning and machine learning to provide data annotation services to small and mid-sized companies in IT, advertising, and business services industries. Other services include market research, BPO services, AI, and more.

    Notable Project

    Label Your Data provided data analysis for an AI startup that needed help with improving their customer experience. They worked on labeling the client's datasets based on different indicators and delivered quality work on par with expectations. 

    "The data was labeled correctly, and the results were exactly what we wanted to see." – Chief Communications Officer, AI Startup

    Former clients
    SHEis.ai
    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Kyiv, Ukraine
    5.0
    5.0
    5 Clutch reviews
  • 6

    Mindy Support

    Founded in 2013, Mindy Support is a business services company that is headquartered in Cyprus with an additional office in Ukraine. They mainly work with midmarket and enterprise companies in the advertising, IT, healthcare, and retail industries. The team of 260 specializes in voice services, transcription, and back office services. 

    Notable Project

    Mindy Support offered their expertise to a marketing group that needed to engage with B2B companies through sources like LinkedIn. They provided cost-effect support to engage in business development for the client.

    “It’s very effective. We make great use of communications technology to bridge the time and distance gap. Their effective use of technology to make the time distance entirely irrelevant.” – Owner, Marketing Group

    $ $ $ $ $
    equalizer

    Undisclosed

    group1,000 - 9,999 Employees
    place Kyiv, Ukraine
    5.0
    5.0
    12 Clutch reviews
  • 7

    Simply Contact

    Simply Contact is an outsourcing contact center based in Dnipro, Ukraine. The contact center, founded in 2015, has more than 400 employees and provides non-voice BPO/back office services and voice services. Simply Contact serves mid-market and other-sized companies in various industries that include hospitality & leisure; supply chain, logistics, and transport; and e-commerce.

    Notable Project

    An IT marketing agency hired Simply Contact to build a customer support team of dedicated agents who cover live chat requests, emails, and inbound calls. Simply Contact also provided a team on short notice when the agency required an outbound call center for a limited period of time. They now provide support in English and Spanish languages, 24/7. Because of the engagement, the agency saw an improvement in customer satisfaction.

    "I find impressive their ability to adapt to the project requirements. Also, they were able to start quickly." - Founder & CEO, IT Marketing Agency

    Former clients
    METRO
    WIZZ AIR
    Yves Rocher
    Ukrainian International Airlines (UIA)
    $ $ $ $ $
    equalizer $1,000+
    group250 - 999 Employees
    place Dnipro, Ukraine
    4.8
    4.8
    6 Clutch reviews
  • 8

    Wow24-7

    Wow24-7 is an omnichannel customer outsourcing company based in Kyiv, Ukraine. Founded in 2016, Wow24-7 provides non-voice BPO/back office services and voice services.

    Notable Project

    Wow24-7 worked with this SaaS platform to provide outsourced support and lead qualification. Wow24-7 answers the phone, chat, and email communications from customers all day, every day. They even look for ways to help with lead generation for outbound calls.

    "Before our partnership with Wow24-7, we had no phones open for 16 of the 24 hours in a day. Now, we have 24/7 coverage." –Marketing Manager, SaaS Platform

    Former clients
    The App Solutions
    Gita Jewelry
    StudentShare
    $ $ $ $ $
    equalizer $1,000+
    group50 - 249 Employees
    place Kyiv, Ukraine
    4.8
    4.8
    13 Clutch reviews
  • 9

    GotYourBack Support

    GotYourBack Support is a back-office service company founded inV in 2019. With over 50 professionals, they offer voice and back-office services to clients ranging from startups to enterprises in the fields of IT, business services, and telecommunications.

    Notable Project

    GotYourBack Support provided team outsourcing services to consumer software developers. The developers were in urgent need of a customer happiness team. GotYourBack Support helped find talent to maintain good customer feedback management.

    “When you hear their reasonable suggestions on how to improve something you know really well deserves respect.” - COO, Consumer Software Developers

    Former clients
    Byte Technologies
    $ $ $ $ $
    equalizer $10,000+
    group50 - 249 Employees
    place Ivano-Frankivsk, Ukraine
    5.0
    5.0
    4 Clutch reviews
  • 10

    Central Hubspot

    Central Hubspot is a BPO firm based in Kiev, Ukraine with over 50 members. Founded in 2020, they offer social media marketing, web development, and voice services to small and mid-market agencies in the fields of business services and e-commerce.

    Notable Project

    Central Hubspot provided outsourcing solutions for a real estate company. The company was looking for more investors and needed to organize their operations better for future projects. Central Hubspot helped improve the company’s efficiency.

    “I was impressed with their service and the value they have delivered.” - Managing Director, Real Estate Company

    Former clients
    Plato Realty
    $ $ $ $ $
    equalizer $5,000+
    group50 - 249 Employees
    place Kiev, Ukraine
    5.0
    5.0
    4 Clutch reviews
  • 11

    WiserBrand

    WiserBrand is a digital marketing agency based in New York City. Founded in 2015, the team of 17 specializes in SEO, web development and web design. They work primarily with midmarket clients, mostly in the legal and eCommerce industries.

    Notable Project

    WiserBrand worked on digital marketing for a business services platform. They managed blogging platforms and social media accounts, put out press releases, and worked on SEO. They also delivered progress reports regularly throughout the engagement. The client was impressed with the team's work. 

    “Our conversion increased by 30% thanks to effective SEO and smart blog management.” – Marketing Specialist, Business Services Platform

    $ $ $ $ $
    equalizer $5,000+
    group50 - 249 Employees
    place Kharkiv, Ukraine
    4.9
    4.9
    8 Clutch reviews
  • 12

    Alcor

    Alcor is an IT outsourcing company based in Kiev, Ukraine and founded in 2007. Their team of 33 employees specializes in creating company-specific R&D centers in Ukraine that provide their clients with finance and accounting outsourcing, HR services, and IT staff augmentation. They work primarily with clients in the telecommunications industry.

    Notable Project

    Alcor provided outsourcing services for a global software company. They provided their client with accounting services and legal work for their reporting and documentation. The client was happy with the level of service provided.

    “We are satisfied with the team’s performance because they communicate regularly, met deadlines, and support their answers with substantive information.” – Executive, Global Software Company
     

    Former clients
    Tonic Health
    Netcracker
    Grammarly
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Kiev, Ukraine
    4.9
    4.9
    4 Clutch reviews
  • 13

    SKALAR

    SKALAR is a web development company based in Kharkiv, Ukraine. Founded in 2011, SKALAR's team of 12 provides web development and non-voice BPO/back office services.

    Notable Project

    SKALAR was hired by an insurance brokerage to assist with its CRM and ERP systems. SKALAR integrated the client's previous two CRM solutions and its other ERP and accounting systems into one consolidated CRM platform with telephone, ERP, and other tools.

    "We’ve increased our productivity threefold, and all client information (calls, SMSs, notes, meetings) is now stored in one place." — CIO, Insurance Brokerage

    Former clients
    Azon
    Tactec
    Mandrivnik
    Galdent
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Kharkiv, Ukraine
    5.0
    5.0
    1 Clutch review
  • 14
  • 15

    Aidey

    Aidey is a business process outsourcing company based in Tel Aviv, Israel and founded in 2017. Managed by more than 10 people, they offer IT managed services, IT consulting and SI, and voice services for small and medium-sized businesses alike.

    Notable Project

    Aidey provided call center services for a fintech company. Aidey handled the customer support needs of the company so that they could serve a larger number of clients. The company’s service capacity has increased as a result.

    “The setup of the team took less than a month so I think that’s quite good.” - COO, Fintech Company

    Former clients
    MyCheck
    Loginn
    Cyber-Duck
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Kyiv, Ukraine
    4.9
    4.9
    9 Clutch reviews
  • 16

    VERNA

    VERNA is an offshore IT managed services agency based in Kiev, Ukraine. They were founded in 2000 and currently have about 100 employees. Verna offers help-desk, Tier II and III data center services, hosting, productivity and cloud applications consulting, and back-office services.

    Notable Project

    A startup managed services firm in the UK partnered with VERNA increase their capacity and handle more complex clients. The client had only 10 employees and lacked some of the expertise that the VERNA team leverages. When complex cases come up, VERNA steps in to provide an advanced data solution. In one case, VERNA completed a freeSWITCH voice project for an end-client with particularly sophisticated technical specifications.

    "Things can always be improved for any business, but VERNA has been a professional partner for us." - Director, UK IT Firm

    Former clients
    Cargill
    Kraft Foods
    Philip Morris
    Raiffeisenbank
    Brocard
    $ $ $ $ $
    equalizer $5,000+
    group50 - 249 Employees
    place Kiev, Ukraine
    5.0
    5.0
    1 Clutch review
  • 17

    Ukrany

    Ukrany is an IT outstaffing company based in Kviv, Ukraine. Founded in 2017, they have a team of around 10 employees. Their services mainly include IT staff augmentation and non-voice BPO & back office services for primarily small businesses. 

    Notable Project

    Ukrany recruits developers and artists for a tech startup working in Unity. They manage the recruitment process, setting up interviews, and helping with payroll services and contracts. The client is pleased with the talent they've found. 

    "We’re happy with the team they’ve put together." – CPO, Tech Startup

    Former clients
    Friend Factory
    Gikken
    Dealers Limited
    Team Liquid
    $ $ $ $ $
    equalizer $5,000+
    group10 - 49 Employees
    place Lviv, Ukraine
    5.0
    5.0
    2 Clutch reviews
  • 18

    KeyUA

    KeyUA is a software development company based in London with an office in Dnepropetrovsk, Ukraine. Founded in 2008, they have a team of about 40 that services multiple industries. They specialize in web development, IT managed services, and non-voice BPO/ back office services.

    Notable Project

    KeyUA developed a website to showcase a catering company's services. They developed the frontend and backend of a Jungle-based website, performed testing, and fixed bugs.

    "I’ve had bad experiences with other companies, but KeyUA is very professional and I plan on continuing the relationship when I go back to work." — Program Manager, Catering Company

    Former clients
    LogicalWare
    Articurate
    The Football Pools
    $ $ $ $ $
    equalizer $5,000+
    group50 - 249 Employees
    place Dnepropetrovsk, Ukraine
    4.9
    4.9
    7 Clutch reviews
  • 19

    Diya

    Diya.pro is an IT agency founded in 2015 with over 10 members. Based in Zhytomyr, Ukraine, they are experts in IT managed services, IT strategy consulting, and cloud consulting for small and mid-market firms in the fields of nonprofit, business services, and IT.

    Notable Project

    Diya.pro provided live streaming support for a basketball league. The league was looking for remote IT support that’s always available. Diya.pro has improved the overall quality of the league’s videos.

    “...the number of views on YouTube shows that there are more and more people watching our videos.” - Competition Department, Basketball League

    Former clients
    Tech Cloud
    Swiss Basketball
    $ $ $ $ $
    equalizer $1,000+
    group10 - 49 Employees
    place Zhytomyr, Ukraine
    4.6
    4.6
    5 Clutch reviews
Tell us about your project
NEED HELP SELECTING A COMPANY?

Based on your budget, timeline, and specifications we can help you build a shortlist of companies that perfectly matches your project needs. Schedule a free consultation with a Manifest Analyst.

TELL US ABOUT YOUR PROJECT