What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of April 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
  Read More
  Industries
  View Profile Visit Site
- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
  Read More
  Industries
  View Profile Visit Site
- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
  Read More
  Industries
  View Profile Visit Site
2701

RDI, Inc.

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Lincolnwood, IL
RDI, Inc. Is a business consulting and sales outsourcing company located in Lincolnwood, Illinois. The small team focuses on business consulting and sales outsourcing. The agency was established in 2001.
Read More
Industries
View Profile Visit Site
Get connected with a company for free

Tell us about your project, and we'll match you with vetted companies that meet your requirements.

Get Started
2702

Total Telecoms

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Ireland
Total Telecoms is a call center and back office outsourcing company. Their small team is in , Ireland. The firm offers call center services and back office outsourcing.
Read More

View Profile Visit Site
Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
  Read More
  Industries
  View Profile Visit Site
- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
  Read More
  Industries
  View Profile Visit Site
2703

GoodEx Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Toronto, Canada
GoodEx Inc. Is a Toronto, Canada-based call center and back office outsourcing company. The small team offers call center services and back office outsourcing. The agency was founded in 2016.
Read More

View Profile Visit Site
2704

Scalable Outsourcing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Ottawa, Canada
Scalable Outsourcing is a call center service and back office outsourcing company. They are located in Ottawa, Canada and have a small team. The company offers call center services and back office outsourcing.
Read More

View Profile Visit Site
2705

Digital Associates

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Birkenhead, United Kingdom
Digital Associates, a digital strategy and sales outsourcing company, was established in 2018. Their small team is headquartered in Birkenhead, United Kingdom and provides digital strategy and sales outsourcing.
Read More

View Profile Visit Site
2706

Lion Brains

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Spain
Lion Brains is a SEO company and sales outsourcing company launched in 2021. Their small team is headquartered in , Spain. The agency specializes in search engine optimization and sales outsourcing.
Read More

View Profile Visit Site
2707

Nectar Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Kuala Lumpur, Malaysia
Nectar Group is a small marketing strategy and sales outsourcing company headquartered in Kuala Lumpur, Malaysia. Their services include marketing strategy and sales outsourcing.

Read More
Industries
View Profile Visit Site
2708

Coorbiz

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Istanbul, Türkiye
In Istanbul, Türkiye, Coorbiz is a marketing strategy and sales outsourcing company. The small team provides marketing strategy and sales outsourcing and was launched in 2019.
Read More

View Profile Visit Site
2709

Upcision

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Los Angeles, CA
Upcision, a small marketing strategy company, is in Los Angeles, California. Their services include marketing strategy, call center services, back office outsourcing, and sales outsourcing.
Read More

View Profile Visit Site
2710

B2B Data Partners

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- La Mirada, CA
B2B Data Partners is a customer service outsourcing and sales outsourcing company. Launched in 2002, the company is based in La Mirada, California. The small team specializes in customer service outsourcing and sales outsourcing.
Read More
Industries
View Profile Visit Site
2711

Demand Exchange

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- London, United Kingdom
Demand Exchange, a customer service outsourcing and sales outsourcing company, was established in 2017. The company provides customer service outsourcing and sales outsourcing and has a small team.
Read More

View Profile Visit Site
2712

We-Prospect

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Providencia, Chile
Located in Providencia, Chile, We-Prospect is a small customer service outsourcing and sales outsourcing company. Launched in 2019, the team focuses on customer service outsourcing and sales outsourcing.
Read More

View Profile Visit Site
2713

Lucid Business Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Dhaka, Bangladesh
Telephone answering service Lucid Business Solutions was founded in 2017. Their small team is in Dhaka, Bangladesh. Lucid Business Solutions offers call center services, back office outsourcing, customer service outsourcing, sales outsourcing, and more.
Read More
Industries
View Profile Visit Site
2714

Neo Caller Biz Private Limited

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Bengaluru, India
Neo Caller Biz Private Limited, an answering service, was established in 2022. The company provides call center services, recruiting, customer service outsourcing, staffing, and more and has a small team.
Read More

View Profile Visit Site
2715

Design Collection

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Indore, India
Design Collection is a digital strategy and sales outsourcing company based in Indore, India. The small firm was launched in 2015. Their services include digital strategy and sales outsourcing.
Read More

View Profile Visit Site
2716

PegaSync

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Karachi, Pakistan
Business consulting and sales outsourcing company PegaSync was founded in 2023. They are headquartered in Karachi, Pakistan and have a small team. PegaSync offers business consulting and sales outsourcing.
Read More
Industries
View Profile Visit Site
2717

Dialify LTD

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Vaughan, Canada
Dialify LTD, a small back office outsourcing and customer service outsourcing company, is based in Vaughan, Canada. Launched in 2021, the team focuses on back office outsourcing and customer service outsourcing.
Read More
Industries
View Profile Visit Site
2718

Strategae

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Zagreb, Croatia
Strategae is a marketing strategy company. The small team is in Zagreb, Croatia. Their services include marketing strategy, call center services, back office outsourcing, and sales outsourcing.
Read More

View Profile Visit Site
2719

Headley Media Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- London, United Kingdom
Headley Media Ltd is a content marketing and sales outsourcing company located in London, United Kingdom. They specialize in content marketing and sales outsourcing and were launched in 2010.

Read More

View Profile Visit Site
2720

Cipher Whiz

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Buffalo, NY
Cipher Whiz is an answering service company. They specialize in call center services, customer service outsourcing, sales outsourcing, business consulting, and more and were established in 2020. Their small team is headquartered in Buffalo, New York.
Read More

View Profile Visit Site
2721

Alpha Mail

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Orlando, FL
Email marketing and sales outsourcing company Alpha Mail is based in Orlando, Florida. The small team provides email marketing and sales outsourcing and was founded in 2017.
Read More

View Profile Visit Site
2722

Networking Partners

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Pottum, Germany
Networking Partners, a content marketing and sales outsourcing company, was founded in 2020. Their small team is based in Pottum, Germany and Nairobi, Kenya. Their services include content marketing and sales outsourcing.
Read More

View Profile Visit Site
2723

Cultivado

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Miami, FL
Headquartered in Miami, Florida, Cultivado is an email marketing company. Launched in 2019, the small team focuses on email marketing, call center services, back office outsourcing, and sales outsourcing.
Read More

View Profile Visit Site
2724

TPL Digital

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Paulton, United Kingdom
TPL Digital, a small content marketing company, is located in Paulton, United Kingdom. The team offers content marketing, email marketing, call center services, and sales outsourcing.
Read More

View Profile Visit Site
2725

Linked2U

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Barranquilla, Colombia
Linked2U is an answering service company. Founded in 2023, the small company is based in Barranquilla, Colombia and Barranquilla, Colombia. Their services include call center services, back office outsourcing, customer service outsourcing, and sales outsourcing.
Read More

View Profile Visit Site
2726

Witpbx.com

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Fort Lauderdale, FL
Witpbx.com is an unified communications consulting & SI and phone answering service headquartered in Fort Lauderdale, Florida. The small team provides unified communications consulting & SI and call center services and was founded in 2013.
Read More

View Profile Visit Site
2727

Effizent Seele Pvt Ltd

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- New Delhi, India
Small business consulting company Effizent Seele Pvt Ltd , is in New Delhi, India and New Delhi, India. Established in 2000, the team specializes in business consulting, call center services, sales outsourcing, and funding & investment.
Read More

View Profile Visit Site
2728

NeXTfairs L.L.C

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Doha, Qatar
NeXTfairs L.L.C is a small Doha, Qatar-based sales outsourcing and event management company. Founded in 2019, the team provides sales outsourcing and event management.
Read More

View Profile Visit Site
2729

Remote Pro Virtual Assistant

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Kelaniya, Sri Lanka
Remote Pro Virtual Assistant is a phone answering service. Established in 2022, the small firm is located in Kelaniya, Sri Lanka. Their team specializes in call center services, back office outsourcing, customer service outsourcing, and sales outsourcing.
Read More

View Profile Visit Site
2730

Vitonia

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Toronto, Canada
Vitonia is a back office outsourcing and sales outsourcing company founded in 2016. Located in Toronto, Canada, their small team focuses on back office outsourcing and sales outsourcing.
Read More

View Profile Visit Site