What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of April 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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2791

Brown & Joseph

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Itasca, IL
Brown & Joseph, a midsize telephone answering service, is based in Itasca, Illinois. Founded in 1996, the team offers voice services, custom software development, and business consulting.

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2792

Smartech BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Lima, Peru
Smartech BPO is a midsize Surquillo, Peru-based HR company. Their services include HR services, non-voice bpo/back office services, voice services, finance & accounting outsourcing (FAO), and more.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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2793

Flowtechtics

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Alexandria, Egypt
Flowtechtics is an Alexandria, Egypt-based non-voice bpo/back office services company. Founded in 2017, the midsize team provides non-voice bpo/back office services, voice services, and translation.
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2794

Asicom

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Santiago, Chile
Asicom, a [company:type], was launched in 1976. The midsize team offers [company:service_lines]. The company is located in Santiago, Chile.

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2795

Masotech Recruitment (RPO/BPO)

(0 Reviews)

Not yet reviewed.
- $5,000+
- 50 - 249 employees
- Dehra Dun, India
IT staff augmentation company Masotech Recruitment (RPO/BPO) was established in 2014. Their midsize team is headquartered in Dehra Dun, India and Noida, India. Their services include IT staff augmentation, business consulting, HR services, voice services, and more.

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2796

Beijing Sobot Technologies Co., Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Beijing, China
Beijing Sobot Technologies Co., Ltd is a Beijing, China-based software development firm. The midsize team provides custom software development, Artificial Intelligence, voice services, and non-voice bpo/back office services and was founded in 2014.
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2797

247 Virtual Solution

(0 Reviews)

Not yet reviewed.
- $10,000+
- 50 - 249 employees
- New York, NY
Founded in 2016, 247 Virtual Solution is a call center. The midsize New York, New York-based team offers call center services, customer service outsourcing, and transcription.
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2798

ct home specialist

(0 Reviews)

Not yet reviewed.
- $25,000+
- 50 - 249 employees
- Somers, CT
Ct home specialist is a midsize telephone answering service. In Somers, Connecticut, the agency was launched in 1990. Their services include call center services, contract manufacturing, direct marketing, content marketing, and more.
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2799

MCI

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Iowa City, IA
MCI is a large IT managed services company. The Iowa City, Iowa-based agency was established in 2002. Their team offers IT managed services, Artificial Intelligence, call center services, back office outsourcing, and more.

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2800

H1 Communication AB

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- OEstersund, Sweden
H1 Communication AB, a call center, was launched in 2017. The company provides call center services, back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, and more and has a midsize team. The company is based in OEstersund, Sweden.

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2801

Accenture (China) Co., Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Hong Kong, Hong Kong
Accenture (China) Co., Ltd. Is a large business consulting company. They focus on business consulting, call center services, back office outsourcing, BI & big data consulting & SI, and more and were launched in 1998. The firm is in Hong Kong, Hong Kong.

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2802

Mellon Group of Companies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Pireas, Greece
Mellon Group of Companies is a answering service. They specialize in call center services, back office outsourcing, finance & accounting outsourcing (FAO), and customer service outsourcing and were established in 1994. The company is based in Pireas, Greece.
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2803

Central Communications Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Norwalk, CT
Founded in 1983, Central Communications Inc. Is a phone answering service. The midsize Norwalk, Connecticut-based team focuses on call center services, back office outsourcing, IT strategy consulting, and IT managed services.
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2804

ECONSOL

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Guaynabo, Puerto Rico
ECONSOL, an answering service, was launched in 2008. They are based in Guaynabo, Puerto Rico and have a midsize team. Their services include call center services, back office outsourcing, and customer service outsourcing.

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2805

BESTVISION GROUP

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Lugano, Switzerland
BESTVISION GROUP is a call center service. The Lugano, Switzerland-based company was founded in 2015. The midsize team provides call center services, business consulting, corporate training, and customer service outsourcing.
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2806

Digicall

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Denges, Switzerland
Digicall is a telephone answering service. They are located in Denges, Switzerland and have a midsize team. Their services include call center services, customer service outsourcing, and back office outsourcing.
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2807

Capri BPO Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Madhapur, India
Capri BPO Service, a call center service, was founded in 2005. They are based in Madhapur, India and have a midsize team. Capri BPO Service offers call center services, back office outsourcing, transcription, customer service outsourcing, and more.
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2808

4Bitt

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Hyderabad, India
4Bitt, a midsize cybersecurity company, is headquartered in Hyderabad, India. Their services include cybersecurity, IT managed services, call center services, customer service outsourcing, and more.
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2809

ANOSALES LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- New Rochelle, NY
Sales outsourcing company ANOSALES LLC was founded in 2020. The midsize team offers sales outsourcing, market research, social media marketing, content marketing, and more. The company is headquartered in New Rochelle, New York.
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2810

Outsource Global

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- San Francisco, CA
Outsource Global is a call center service. They are in San Francisco, California and have a large team. The firm offers call center services, back office outsourcing, social media marketing, content marketing, and more.
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2811

NCRi

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Mississauga, Canada
NCRi is a midsize call center service. Established in 2008, the team offers call center services, back office outsourcing, customer service outsourcing, IT managed services, and more. The company is located in Mississauga, Canada.
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2812

Data4eCom

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- Laguna Beach, CA
Back office outsourcing company Data4eCom is located in Laguna Beach, California. The large firm was founded in 2019. Their team focuses on back office outsourcing, IT managed services, sales outsourcing, marketing strategy, and more.
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2813

LeadingResponse

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Tampa, FL
LeadingResponse is a sales outsourcing company founded in 1995. Headquartered in Tampa, Florida, their midsize team focuses on sales outsourcing, social media marketing, business consulting, and financial advising & planning.

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2814

Aartisto Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Hyderabad, India
Aartisto Solutions, a sales outsourcing company, was launched in 2008. Their midsize team is based in Hyderabad, India and offers sales outsourcing, call center services, search engine optimization, graphic design, and more.
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2815

ConnectOS

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Mandaluyong, Philippines
Established in 2018, ConnectOS is an IT staff augmentation company. Their midsize team is located in Melbourne, Australia and Quezon City, Philippines. Their team provides IT staff augmentation, finance & accounting outsourcing (FAO), other IT consulting and SI, web development, and more.
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2816

B2B Growth Force - Top B2B Marketing, Revenue Operations & ABM Agency
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 50 - 249 employees
- Bengaluru, India
Pradeep Tiwari, a small SEO agency, is located in Bengaluru, India and mumbai, India. Founded in 2011, the team specializes in search engine optimization, marketing strategy, digital strategy, pay per click, and more.

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Clients
- EasyEcom
- Zolostays
- TranZact
- Jumper.AI
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2817

AG Adjustments

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Melville, NY
AG Adjustments is a. They offer and were established in 1972. Their midsize team is based in Melville, New York.

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2818

Verticurl

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Singapore
Established in 2006, Verticurl is a. Their large team is in , Singapore. Their team offers.

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2819

Virtual Support Business

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Indore, India
Virtual Support Business, a answering service, is in Indore, India. Established in 2016, the midsize team specializes in call center services, back office outsourcing, customer service outsourcing, sales outsourcing, and more.
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2820

CCR

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Istanbul, Türkiye
CCR is a Istanbul, Turkey-based business consulting company. The midsize agency was founded in 2011. Their services include business consulting, call center services, back office outsourcing, and document digitization & management.
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