What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of April 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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2641

TelePro Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Chicago, IL
TelePro Group, a small non-voice bpo/back office services and telephone answering service, is in Chicago, Illinois. The team offers non-voice bpo/back office services and voice services.
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2642

Chicago Clearing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Chicago, IL
Based in Chicago, Illinois, Chicago Clearing is a small non-voice bpo/back office services and answering service. Their services include non-voice bpo/back office services and voice services.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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2643

Tele Business USA

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Northbrook, IL
Tele Business USA, a small non-voice bpo/back office services and call center company, is headquartered in Northbrook, Illinois. Their services include non-voice bpo/back office services and voice services.
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2644

Eclipse Telecom

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Chicago, IL
Eclipse Telecom is a non-voice bpo/back office services and call center service. They are in Chicago, Illinois and have a small team. Their services include non-voice bpo/back office services and voice services.
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2645

iCall Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Oglesby, IL
ICall Services is a small Oglesby, Illinois-based non-voice bpo/back office services and call center service. Their services include non-voice bpo/back office services and voice services.
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2646

Goodbay Technologies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Chicago, IL
Goodbay Technologies, a small non-voice bpo/back office services and call center service, is in Chicago, Illinois. The team offers non-voice bpo/back office services and voice services.
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2647

TRIBUTARY SALES RESOURCES

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Naperville, IL
TRIBUTARY SALES RESOURCES is a non-voice bpo/back office services and answering service. They are based in Naperville, Illinois and have a small team. Their services include non-voice bpo/back office services and voice services.
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2648

Telefund

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Chicago, IL
Launched in 1988, Telefund is a small non-voice bpo/back office services and phone answering service. Their services include non-voice bpo/back office services and voice services. The company is based in Chicago, Illinois.
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2649

Interstate Technologies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Schaumburg, IL
Interstate Technologies is a non-voice bpo/back office services company. Their small team is located in Schaumburg, Illinois. Their services include non-voice bpo/back office services, voice services, IT strategy consulting, and IT staff augmentation.
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2650

Unique Uptown Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Grayslake, IL
Unique Uptown Media is a small non-voice bpo/back office services and answering service headquartered in Grayslake, Illinois. Their services include non-voice bpo/back office services and voice services.
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2651

Serficob B.P.O S.A.S

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Bogotá, Colombia
Serficob B.P.O S.A.S is a small non-voice bpo/back office services and telephone answering service in Bogotá, Colombia. Their services include non-voice bpo/back office services and voice services.
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2652

Call Center Mall

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Medellín, Colombia
Call Center Mall is a non-voice bpo/back office services and call center service. The small team is based in Medellín, Colombia. Their services include non-voice bpo/back office services and voice services.
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2653

Excellentia Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Ciudad Autónoma de Buenos Aires, Argentina
Excellentia Group is a small Ciudad Autónoma de Buenos Aires, Argentina-based non-voice bpo/back office services company. The team focuses on non-voice bpo/back office services, voice services, commercial property management, and business consulting.
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2654

PCC & BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Guayaquil, Ecuador
PCC & BPO, a small non-voice bpo/back office services and call center, is based in Guayaquil, Ecuador. Their services include non-voice bpo/back office services and voice services.

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2655

GP Business Call

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Distrito de Lima, Peru
Launched in 2017, GP Business Call is a non-voice bpo/back office services and phone answering service. They are located in La Molina, Peru and have a small team. The firm offers non-voice bpo/back office services and voice services.
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2656

Almpes

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- San Martín de Porres, Peru
Non-voice bpo/back office services and phone answering service Almpes is headquartered in San Martín de Porres, Peru. Founded in 2015, the small team specializes in non-voice bpo/back office services and voice services.
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2657

InCall

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Magdalena del Mar, Peru
InCall is a small Magdalena del Mar, Peru-based non-voice bpo/back office services and answering service. The team specializes in non-voice bpo/back office services and voice services.
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2658

CIBELES Telecomunicaciones

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Huechuraba, Chile
CIBELES Telecomunicaciones is a small Huechuraba, Santiago, Chile-based non-voice bpo/back office services company. Their services include non-voice bpo/back office services, voice services, IT managed services, and IT strategy consulting.
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2659

Wuxi OneOne Service Outsourcing Co., Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Wu Xi Shi, China
Established in 2012, Wuxi OneOne Service Outsourcing Co., Ltd. Is a HR agency. Their small team is in Wuxi, China and specializes in HR services, voice services, and non-voice bpo/back office services.
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2660

Opus Virtual Offices

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Boca Raton, FL
Opus Virtual Offices, a small telephone answering service and non-voice bpo/back office services company, is based in Boca Raton, Florida. The team provides voice services and non-voice bpo/back office services.

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2661

EF Twelve Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Dar es Salaam, Tanzania
Established in 2017, EF Twelve Limited is an IT managed services and answering service. They are headquartered in Dar es Salaam, Tanzania and have a small team. The firm provides IT managed services and call center services.
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2662

AdminAssist Intl.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Pretoria, South Africa
AdminAssist Intl. Is a small answering service. The Pretoria, South Africa-based firm was launched in 2012. Their team provides call center services.

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2663

E&MProducts LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Shreveport, LA
Launched in 2021, E&MProducts LLC is a corporate training and sales outsourcing company. In Shreveport, Louisiana, their small team offers corporate training and sales outsourcing.
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2664

Franke Sjøberg AS

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Oslo, Norway
Franke Sjøberg AS, a small answering service company and customer service outsourcing company, is based in Oslo, Norway. The team focuses on call center services and customer service outsourcing.

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2665

BMPB France

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Limas, France
BMPB France is a telephone answering service and back office outsourcing company. Founded in 2009, the firm is based in Limas, France. The small team provides call center services and back office outsourcing.

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2666

Blueway Software

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Rillieux-la-Pape, France
Business consulting and sales outsourcing company Blueway Software is headquartered in Rillieux-la-Pape, France. They focus on business consulting and sales outsourcing and were established in 2005.

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2667

Servo data

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Frankfurt am Main, Germany
Servo data is a Frankfurt am Main, Germany-based call center company and back office outsourcing company. The agency focuses on call center services and back office outsourcing and is small.The agency was launched in 1975.
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2668

OutsourceReps

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Reno, NV
Based in Reno, Nevada, OutsourceReps is a small call center company. The team specializes in call center services, back office outsourcing, and customer service outsourcing.
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2669

Skycall AS

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Oslo, Norway
Skycall AS, a phone answering service, was founded in 2019. Their small team is in Oslo, Norway and specializes in call center services, customer service outsourcing, and business consulting.

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2670

Dekada Komunikacije

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Zagreb, Croatia
Dekada Komunikacije, a small answering service company, is in Zagreb, Croatia. Their services include call center services, web development, web design, and search engine optimization.
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