What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
  Read More
  Industries
  View Profile Visit Site
- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
  Read More
  Industries
  View Profile Visit Site
- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
  Read More
  Industries
  View Profile Visit Site
2551

Optim Office

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Paris, France
Call center company Optim Office was launched in 2010. They are located in Paris, France and have a small team. Their services include voice services, non-voice bpo/back office services, and transcription.
Read More

View Profile Visit Site
Get connected with a company for free

Tell us about your project, and we'll match you with vetted companies that meet your requirements.

Get Started
2552

WOKAL

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Wien, Austria
WOKAL is an answering service company. They are based in Wien, Austria and have a small team. Their team offers voice services and business consulting.
Read More

View Profile Visit Site
Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
  Read More
  Industries
  View Profile Visit Site
- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
  Read More
  Industries
  View Profile Visit Site
2553

Adstar

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Lund, Sweden
Non-voice bpo/back office services company Adstar is based in Lund, Sweden. The small firm was established in 2007. Their team provides non-voice bpo/back office services, voice services, email marketing, and business consulting.

Read More

View Profile Visit Site
2554

TeleDirect Asia

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Bangkok, Thailand
Non-voice bpo/back office services company TeleDirect Asia was founded in 1997. The firm offers non-voice bpo/back office services, voice services, email marketing, pay per click, and more and has a small team.
Read More

View Profile Visit Site
2555

Telecontacto

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- San Juan, Puerto Rico
Telecontacto is a call center company. Launched in 1995, the small firm is based in San Juan, Puerto Rico. Their team focuses on voice services, non-voice bpo/back office services, and translation.
Read More

View Profile Visit Site
2556

Emez JIT Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Nairobi, Kenya
Small call center Emez JIT Solutions, is based in Nairobi, Kenya. Their services include voice services, non-voice bpo/back office services, custom software development, and IT strategy consulting.
Read More

View Profile Visit Site
2557

Leith Business Centre

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Edinburgh, United Kingdom
Leith Business Centre is a call center company founded in 2012. The small Edinburgh, United Kingdom-based team offers voice services and non-voice bpo/back office services.
Read More

View Profile Visit Site
2558

AFS Business Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Fort Smith, AR
AFS Business Solutions is a Fort Smith, Arkansas-based answering service company. The agency focuses on voice services and is small.The agency was launched in 1981.
Read More

View Profile Visit Site
2559

NSB BPO Solution Pvt. Ltd.

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Noida, India
NSB BPO Solution Pvt. Ltd. Is a Noida, India-based answering service company. The small company was founded in 2015. Their services include voice services, non-voice bpo/back office services, and transcription.
Read More

View Profile Visit Site
2560

KVP Consulting Services LLC.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Schaumburg, IL
KVP Consulting Services LLC. Is a business consulting company founded in 2010. Their small team is located in Schaumburg, Illinois. The firm specializes in business consulting, non-voice bpo/back office services, and voice services.
Read More

View Profile Visit Site
2561

TRUVA CALL CENTER

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Istanbul, Türkiye
TRUVA CALL CENTER is an answering service located in Istanbul, Turkey. The small team offers voice services. The agency was launched in 2011.
Read More

View Profile Visit Site
2562

Contact Center Outsourcing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Kraków, Poland
Contact Center Outsourcing is a telephone answering service. Their small team is in Kraków, Poland. Their services include voice services.

Read More

View Profile Visit Site
2563

Contact Box Bpo

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Medellín, Colombia
Small answering service Contact Box Bpo, is in Medellin, Colombia. They specialize in voice services and non-voice bpo/back office services and were established in 2017.
Read More

View Profile Visit Site
2564

JRivera Associates

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Lodi, CA
JRivera Associates is a call center service. They are in Lodi, California and have a small team. Their services include voice services and translation.
Read More

View Profile Visit Site
2565

Welcome Online AB

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Gothenburg, Sweden
Welcome Online AB is a small telephone answering service. In Gothenburg, Sweden, the company was launched in 2014. Their services include voice services.

Read More

View Profile Visit Site
2566

Solnfy Agency

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Kagera, Tanzania
Solnfy Marketing Agency, a social media marketing firm, is based in Kagera, Tanzania. The small agency was launched in 2019. Their services include social media marketing, marketing strategy, content marketing, and branding.
Read More
Industries
View Profile Visit Site
2567

NomadUX

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- San José, Costa Rica
Based in San José, Costa Rica, NomadUX is a small call center service. Launched in 2013, the team specializes in call center services, HR services, accounting, and sales outsourcing.

Read More

View Profile Visit Site
2568

Dorado LLC

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Tokyo, Japan
Founded in 2021, Dorado LLC is a sales outsourcing company. The small team focuses on sales outsourcing, business consulting, market research, media planning & buying, and more. The agency is located in Tokyo, Japan.
Read More

View Profile Visit Site
2569

Tech Sales Funnel

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Milton, Canada
Tech Sales Funnel is a small sales outsourcing company. The Milton, Canada-based agency was launched in 2022. Their services include sales outsourcing, email marketing, and CRM consulting and SI.
Read More

View Profile Visit Site
2570

CCT Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dubai, United Arab Emirates
Established in 2008, CCT Services is a call center service. The company offers call center services, back office outsourcing, and customer service outsourcing and has a small team.
Read More
Industries
View Profile Visit Site
2571

Roboto Leads

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Lintgen, Luxembourg
Roboto Leads, a sales outsourcing company, is located in Lintgen, Luxembourg. Established in 2022, the small team focuses on sales outsourcing, email marketing, and business consulting.

Read More

View Profile Visit Site
2572

Selestra

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Ohrid, North Macedonia
Headquartered in Ohrid, North Macedonia and Sheridan, Wyoming, Selestra is a call center. The firm provides call center services, back office outsourcing, trucking, and sales outsourcing and is small.The firm was established in 2022.
Read More

View Profile Visit Site
2573

VIRTUAL CONCEPT CENTER E.I.R.L

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Lima, Peru
VIRTUAL CONCEPT CENTER E.I.R.L is a call center located in Lima, Peru. The small team offers call center services, back office outsourcing, customer service outsourcing, and sales outsourcing. The company was launched in 2021.
Read More

View Profile Visit Site
2574

Call Center Services Venezuela

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Caracas, Venezuela
Call Center Services Venezuela is a small answering service. The Caracas, Venezuela-based firm was founded in 2012. Their services include call center services and back office outsourcing.
Read More
Industries
View Profile Visit Site
2575

Universal Contact Centers

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Tijuana, Mexico
Universal Contact Centers is a. Launched in 2022, the small firm is based in Tijuana, Mexico and Glendale, California. Their team provides.

Read More

View Profile Visit Site
2576

Visit Commercial

(0 Reviews)

Not yet reviewed.
- $75,000+
- 2 - 9 employees
- Noida, India
Visit Commercial, a sales outsourcing company, is based in Noida, India. The small team focuses on sales outsourcing and funding & investment and was founded in 2023.
Read More

View Profile Visit Site
2577

Pipewave.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Honselersdijk, Netherlands
Sales outsourcing company Pipewave. Was established in 2022. Their small team is in Honselersdijk, Netherlands. Pipewave. Focuses on sales outsourcing and email marketing.
Read More
Industries
View Profile Visit Site
2578

Saem Colombia

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Bogotá, Colombia
Headquartered in Bogotá, Colombia, Saem Colombia is a small call center. The team focuses on call center services and sms marketing.

Read More

View Profile Visit Site
2579

SaaSBoost.io

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Redwood City, CA
In Redwood City, California, SaaSBoost.io is a sales outsourcing company. They specialize in sales outsourcing, marketing strategy, content marketing, email marketing, and more and were launched in 2013.

Read More

View Profile Visit Site
2580

Khemka Marketing Consultancy

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Dubai, United Arab Emirates
Based in Dubai, United Arab Emirates, Khemka Marketing Consultancy is a branding firm. Established in 2023, the small team offers branding, sales outsourcing, and email marketing.
Read More
Industries
View Profile Visit Site