Rite Direction
visit site- $1,000+
- 50 - 249 employees
- Cape Town, South Africa
Client Insights
Industry Expertise
This provider has not added their industry expertise.
Client Size Distribution
This provider has not added their client sizes.
Common Project Size
$200K-$999K 1 project
Clients
This provider has not added their key clients.
Highlights from Recent Projects
Rite Direction was contracted by a finance company to handle customer account queries. The company was referred to Rite Direction and chose them due to their cultural fit, good value for cost, and aligned company values. The team from Rite Direction consisted of 6 to 10 employees. The project's key deliverables included ensuring positive customer interactions to increase loyalty and retention, resolving customer issues on the first call to improve efficiency and satisfaction, reducing call times without sacrificing service quality, and increasing revenue through strategic upselling and cross-selling. Furthermore, they were to gain insights into customer needs, preferences, and pain points to improve services and products, and ensure that agents adhere to legal, regulatory, and company standards. The finance company was pleased with Rite Direction's work, noting a significant improvement in customer service efficiency and satisfaction, and an increase in revenue.