What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of April 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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2581

iMA Contact

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Konya, Türkiye
IMA Contact is a back office outsourcing company established in 2007. Their midsize team is in Konya, Turkey. Their services include back office outsourcing, call center services, digital strategy, social media marketing, and more.
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2582

Click Suggest
(2 Reviews) 4.5
- Timeliness
  4.3
- Service Excellence
  4.5
- Value
  4.5
- Would Recommend
  4.8
- $1,000+
- 10 - 49 employees
- Hyderabad, India
Click Suggest is an email marketing and sales outsourcing company. Their small team is in Hyderabad, India. The agency focuses on email marketing and sales outsourcing.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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2583

Engage48
(1 Reviews) 4.5
- Timeliness
  5.0
- Service Excellence
  4.5
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Sheridan, WY
Saasprospects LLC, a sales outsourcing company, is based in Sheridan, Wyoming and Bengaluru, India. The small team focuses on sales outsourcing, content marketing, and email marketing and was launched in 2016.
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2584

Infyleads
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 10 - 49 employees
- Hyderabad, India
Infyleads is a sales outsourcing company. They are based in Hyderabad, India and have a small team. Their services include sales outsourcing, product marketing, digital strategy, and content marketing.
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2585

Apello

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- West Valley City, UT
Apello is a small answering service company headquartered in West Valley City, Utah. They provide voice services and were established in 1934.
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2586

Smiledog "Your Receptionist"

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Bedford, Canada
SmileDog , a telephone answering service, was established in 2006. Their small team is based in Bedford, Canada. The company specializes in voice services.
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2587

Big Sky

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Calgary, Canada
Big Sky is a non-voice bpo/back office services and telephone answering service located in Calgary, Canada. The small team specializes in non-voice bpo/back office services and voice services. The agency was launched in 1993.
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2588

Anex Office

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Miami, FL
Anex Office is a call center. Their small team is headquartered in Miami, Florida. Their team provides voice services.

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2589

Business to Business Markting

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- San Diego, CA
Business to Business Markting is a call center launched in 1999. They are in San Diego, California and have a small team. Their services include voice services.

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2590

M+ Group

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Zagreb, Croatia
M+ Group is a telephone answering service. They are headquartered in Zagreb, Croatia and have a small team. Their services include voice services, marketing strategy, and direct marketing.
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2591

Echo

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Zagreb, Croatia
Call center Echo was launched in 2001. Headquartered in Zagreb, Croatia, their small team focuses on voice services.
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2592

Smart-Global Contact Solutions Inc

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Davao City, Philippines
Smart-Global Contact Solutions Inc is a Davao City, Philippines-based human resources company and call center service. The company provides HR services and voice services and is small.The company was founded in 2016.
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2593

Virtual Office Brisbane

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Brisbane City, Australia
Headquartered in Brisbane City, Australia, Virtual Office Brisbane is a small non-voice bpo/back office services and call center. Their services include non-voice bpo/back office services and voice services.
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2594

Your Phones Covered

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Lane Cove West, Australia
Your Phones Covered is a small non-voice bpo/back office services and call center company. Founded in 2010, the company is in Lane Cove West, Australia. Their team provides non-voice bpo/back office services and voice services.
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2595

CallComm Srl

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Torino, Italy
Founded in 2012, CallComm Srl is a non-voice bpo/back office services and call center company. In Torino, Italy, their small team focuses on non-voice bpo/back office services and voice services.

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2596

IPS

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Chuo City, Japan
IPS is a Chuo City, Japan-based answering service company. The small company was established in 1991. Their services include voice services, HR services, and broadcast video.
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2597

PROCESS- The Outsource Professionals

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Dubai, United Arab Emirates
PROCESS- The Outsource Professionals is a non-voice bpo/back office services and call center launched in 2006. Their small team is headquartered in Dubai, United Arab Emirates and offers non-voice bpo/back office services and voice services.
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2598

Back Office

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Dubai, United Arab Emirates
Non-voice bpo/back office services and call center Back Office was founded in 2004. Their small team is located in Dubai, United Arab Emirates. Back Office provides non-voice bpo/back office services and voice services.
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2599

Tip Tel Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Zürich, Switzerland
Based in Zürich, Switzerland, Tip Tel Services is a call center company. The small firm was launched in 1996. Their services include voice services.
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2600

PT Outsource Indonesia

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Jakarta, Indonesia
PT Outsource Indonesia is a human resources company located in Jakarta, Indonesia. Launched in 2005, the small team focuses on HR services, accounting, non-voice bpo/back office services, and voice services.
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2601

MedRevenu

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
MedRevenu is a non-voice bpo/back office services and phone answering service. They offer non-voice bpo/back office services and voice services and were launched in 2005. The company is based in , .
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2602

Fiducia Revenue Cycle Management

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Launched in 2017, Fiducia Revenue Cycle Management is a non-voice bpo/back office services and phone answering service. The firm focuses on non-voice bpo/back office services and voice services and has a small team.
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2603

Azimuth – Healthcare BPO Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Located in , , Azimuth – Healthcare BPO Services is a non-voice bpo/back office services and call center. They offer non-voice bpo/back office services and voice services and were established in 1999.
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2604

E-Call Services Maroc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Rabat, Morocco
E-Call Services Maroc is a non-voice bpo/back office services company. Their small team is based in Rabat, Morocco. Their team offers voice services, non-voice bpo/back office services, web development, business consulting, and more.
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2605

Los Angeles Advanced Answering

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Los Angeles, CA
Los Angeles Advanced Answering is a small call center service headquartered in Los Angeles, California. The team specializes in voice services.

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2606

MetroMedical Answering Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Chelmsford, MA
MetroMedical Answering Services is an answering service. Their small team is in Chelmsford, Massachusetts. Their services include voice services.

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2607

talksure

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Durban, South Africa
Talksure is a non-voice bpo/back office services and telephone answering service founded in 2010. Their small team is located in Durban, South Africa. The company offers non-voice bpo/back office services and voice services.
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2608

Dial Me Now Online Pvt. Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Jaipur, Kenya
Founded in 2010, Dial Me Now Online Pvt. Ltd. Is a non-voice bpo/back office services and call center service. Based in Jaipur, Kenya, their small team focuses on non-voice bpo/back office services and voice services.
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2609

Indosoft

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Fredericton, Canada
Indosoft is a non-voice bpo/back office services and call center service launched in 1995. They are based in Fredericton, Canada and have a small team. Their services include non-voice bpo/back office services and voice services.
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2610

Difference Corporation

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- South Queensferry, United Kingdom
Difference Corporation is a non-voice bpo/back office services company. Headquartered in South Queensferry, United Kingdom, their small team specializes in non-voice bpo/back office services, voice services, cloud consulting & SI, and business consulting. The firm was founded in 2002.
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