What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of April 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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  Industries
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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2611

Connect.Studio

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Bolton, United Kingdom
Small non-voice bpo/back office services and telephone answering service Connect.Studio, is in Bolton, United Kingdom. Their services include non-voice bpo/back office services and voice services.
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2612

Corema Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Austin, TX
Corema Group, a non-voice bpo/back office services company, is located in Austin, Texas. The small agency was founded in 2010. Their services include non-voice bpo/back office services, voice services, HR services, custom software development, and more.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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2613

Optimal Track Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Dhaka, Bangladesh
Optimal Track Limited is a Dhaka, Bangladesh-based telephone answering service and IT managed services company. Founded in 2010, the small team focuses on voice services and IT managed services.
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2614

It's Your Time Business Services Inc.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Vancouver, Canada
It's Your Time Business Services Inc., an accounting company, is headquartered in Vancouver, Canada. The small team specializes in accounting, HR services, business consulting, and social media marketing and was launched in 2009.
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2615

Spot On Interpreting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Long Beach, CA
Spot On Interpreting, an answering service and translation company, is headquartered in Long Beach, California. Launched in 2010, the small team provides voice services and translation.
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2616

Rockford Mercantile Agency Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Rockford, IL
Launched in 1908, Rockford Mercantile Agency Inc is a non-voice bpo/back office services and phone answering service. Headquartered in Rockford, Illinois, their small team offers non-voice bpo/back office services and voice services.
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2617

Outsource Consultants

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Minneapolis, MN
Outsource Consultants is a small non-voice bpo/back office services and answering service company located in Minneapolis, Minnesota. They provide non-voice bpo/back office services and voice services and were founded in 2013.
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2618

Techtonic Sales

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Minneapolis, MN
Telephone answering service Techtonic Sales was established in 2007. They are headquartered in Minneapolis, Minnesota and have a small team. Their services include voice services, web development, marketing strategy, search engine optimization, and more.
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2619

Ticket Alternative / Freshtix

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Atlanta, GA
Small call center and event marketing & planning company Ticket Alternative / Freshtix, is in Atlanta, Georgia. Established in 2004, the team offers voice services and event marketing & planning.
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2620

Portable Insights

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Warwick, RI
In Warwick, Rhode Island, Portable Insights is a small phone answering service and market research company. They focus on voice services and market research and were launched in 2009.
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2621

Answering Service One

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Seymour, TN
Answering Service One is a small non-voice bpo/back office services and answering service. The Seymour, Tennessee-based firm was founded in 2017. Their team specializes in non-voice bpo/back office services and voice services.
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2622

OCT Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Beinasco, Italy
Non-voice bpo/back office services and call center OCT Services is based in Beinasco, Italy. They provide non-voice bpo/back office services and voice services and were launched in 2011.

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2623

Intelligent Contact Center Experience

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Medellín, Colombia
Non-voice bpo/back office services and answering service company Intelligent Contact Center Experience was founded in 2017. The company offers non-voice bpo/back office services and voice services and has a small team. The company is headquartered in Medellín, Colombia.
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2624

Tech Hero

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Orlando, FL
Founded in 2008, Tech Hero is a phone answering service. Their small team is headquartered in Orlando, Florida. Their services include voice services, IT managed services, and other IT consulting and SI.
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2625

SatPhoneStore

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Miami, FL
SatPhoneStore is an answering service company and video production agency launched in 1976. The small Miami, Florida-based team provides voice services and video production.
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2626

SRVR, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Troy, MI
SRVR, LLC is a small Troy, Michigan-based answering service company. Their services include voice services.
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2627

Life Contact Center

(0 Reviews)

Not yet reviewed.
- $25,000+
- 10 - 49 employees
- Riyadh, Saudi Arabia
In Riyadh , Saudi Arabia, Life Contact Center is a small telephone answering service. Their services include voice services, non-voice bpo/back office services, HR services, corporate training, and more.
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2628

CityCallCenter ApS

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- København, Denmark
CityCallCenter ApS is a small non-voice bpo/back office services and phone answering service. The København, Denmark-based company was launched in 2002. Their team focuses on non-voice bpo/back office services and voice services.

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2629

ARTELCO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Amman, Jordan
Headquartered in Amman, Jordan, ARTELCO is a call center. Founded in 1983, the small team offers voice services.
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2630

INDACO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Torino, Italy
INDACO is a Torino, Italy-based non-voice bpo/back office services and answering service. They offer non-voice bpo/back office services and voice services and were founded in 1982.

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2631

G&G Idee e Soluzioni

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Roma, Italy
Established in 2010, G&G Idee e Soluzioni is an answering service company. The small Roma, Italy-based team focuses on voice services.

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2632

ET&T, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Bethlehem, PA
ET&T, Inc. Is a Bethlehem, Pennsylvania-based IT managed services company. The company focuses on IT managed services and is small.The company was established in 1968.
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2633

EasyAsk Technologies, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Burlington, MA
EasyAsk Technologies, Inc. Is a small AI development company. They provide Artificial Intelligence, non-voice bpo/back office services, voice services, and e-commerce development and were launched in 2000.
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2634

Contact Center Brokers International

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Lake in the Hills, IL
Contact Center Brokers International, a small non-voice bpo/back office services and call center, is in Lake in the Hills, Illinois. They provide non-voice bpo/back office services and voice services and were launched in 2008.
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2635

McIntosh & Associates

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Lewisville, TX
McIntosh & Associates is a small phone answering service. Based in Lewisville, Texas, the firm was established in 1997. Their team specializes in voice services.
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2636

Gold Mountain Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Springfield, MO
Gold Mountain Communications is a small non-voice bpo/back office services and phone answering service. Founded in 2009, the company is in Springfield, Missouri. Their services include non-voice bpo/back office services and voice services.
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2637

NK Customer Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Annotto Bay, Jamaica
NK Customer Solutions is a small Annotto Bay, Jamaica-based non-voice bpo/back office services and call center service. Their services include non-voice bpo/back office services and voice services.

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2638

Backend Communications

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Lahore, Pakistan
Backend Communications, a small human resources agency, is headquartered in Lahore, Pakistan. The team specializes in HR services, non-voice bpo/back office services, voice services, and transcription.
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2639

Site Ascend

(0 Reviews)

Not yet reviewed.
- $25,000+
- 10 - 49 employees
- New York, NY
Web development firm Site Ascend is located in Jersey City, New Jersey. They focus on web development, web design, e-commerce development, pay per click, and more and were established in 2018.
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Clients
- Cisco
Industries
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2640

TKM Customer Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Benito Juárez, Mexico
TKM Customer Solutions is a non-voice bpo/back office services and answering service. Founded in 1999, the small firm is located in Benito Juárez, Mexico. Their team offers non-voice bpo/back office services and voice services.

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