What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (51 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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1741

explicatus

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Panama City Beach, FL
Explicatus is a call center company. Their small team is located in panama city, Florida. Their team specializes in voice services and HR services.
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1742

BLG Technologies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Chicago, IL
BLG Technologies is a small call center company based in Chicago, Illinois. Their services include voice services and IT strategy consulting.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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1743

Lakh Teleservices Pvt Ltd

(0 Reviews)

Not yet reviewed.
- $10,000+
- 50 - 249 employees
- Lapkaman, India
Lakh Teleservices Pvt Ltd is a midsize answering service company. Located in Lapkaman, India, the company was launched in 2007. Their services include voice services.
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1744

Company Voice, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Blue Bell, PA
Company Voice, LLC is a call center service in Blue Bell, Pennsylvania. The midsize team offers voice services and was launched in 2012.
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1745

Cascade Answering Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Puyallup, WA
Based in Puyallup, Washington, Cascade Answering Solutions is a small call center. Founded in 2010, the team focuses on voice services.
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1746

Apifonica

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Tallinn, Estonia
Apifonica is a midsize phone answering service. Headquartered in Warszawa, Poland and Tallinn, Estonia, the company was founded in 2015. Their services include voice services, other digital marketing, HR services, and Artificial Intelligence.

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1747

The Concierge Company

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Honolulu, HI
The Concierge Company is a phone answering service and event marketing & planning company. Their midsize team is located in Honolulu, Hawaii. The firm provides voice services and event marketing & planning. The firm was launched in 2018.
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1748

Quantica BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Barranquilla, Colombia
Quantica BPO, a non-voice bpo/back office services company, is in Barranquilla, Colombia. The midsize team offers non-voice bpo/back office services, voice services, and market research. The company was launched in 2019.
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1749

MDY BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10,000+ employees
- Monterrey, Mexico
Founded in 1997, MDY BPO is a non-voice bpo/back office services and answering service company. The large team offers non-voice bpo/back office services and voice services. The company is headquartered in Monterrey, Mexico.

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1750

VN GLOBAL BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10,000+ employees
- AAM, Argentina
VN GLOBAL BPO is a large AAM, Argentina-based non-voice bpo/back office services company. Established in 1994, the team provides non-voice bpo/back office services, voice services, and business consulting.
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1751

Costa Rica's Call Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- San José, Costa Rica
Costa Rica's Call Center, a non-voice bpo/back office services and call center service, was founded in 2006. Located in San José, Costa Rica, their midsize team offers non-voice bpo/back office services and voice services.

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1752

Neobpo

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10,000+ employees
- São Paulo, Brazil
Neobpo is a non-voice bpo/back office services and phone answering service established in 2017. Their large team is in São Paulo, Brazil and focuses on non-voice bpo/back office services and voice services.
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1753

Telvista

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Farmers Branch, TX
Telvista, a non-voice bpo/back office services company, was founded in 1997. They are in Farmers Branch, Texas and have a large team. Telvista specializes in non-voice bpo/back office services and IT managed services.
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1754

Eficasia Contact Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Ciudad de México, Mexico
Eficasia Contact Center is a non-voice bpo/back office services and phone answering service founded in 2005. The agency offers non-voice bpo/back office services and voice services and has a large team. The agency is in Ciudad de México, Mexico.

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1755

Amatech

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Tlaxcala de Xicohténcatl, Mexico
Non-voice bpo/back office services and phone answering service Amatech was launched in 2000. The company provides non-voice bpo/back office services and voice services and has a midsize team. The company is headquartered in Tlaxcala de Xicohténcatl, Mexico.

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1756

COS Colombian Outsourcing Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Bogotá, Colombia
In Bogotá, Colombia, COS Colombian Outsourcing Solutions is a call center. The midsize firm was established in 2009. Their team offers voice services, non-voice bpo/back office services, and accounting.
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1757

First Financial Resources, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Framingham, MA
First Financial Resources, Inc. Is a small Framingham, Massachusetts-based phone answering service. The team provides voice services and business consulting.
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1758

SkyCom

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Antiguo Cuscatlan, El Salvador
SkyCom is a non-voice bpo/back office services and answering service company. The large team is based in Antiguo Cuscatlan, El Salvador. Their services include non-voice bpo/back office services and voice services.

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1759

Colloquium BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Tucson, AZ
Headquartered in Tucson, Arizona and Ciudad Obregón, Mexico, Colloquium BPO is a non-voice bpo/back office services and call center. The midsize company was established in 2019. Their team specializes in non-voice bpo/back office services and voice services.

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1760

CallFasst Contact Center

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Santiago de Querétaro, Mexico
CallFasst Contact Center is an answering service. Founded in 1999, the midsize company is headquartered in Santiago de Querétaro, Mexico. Their team offers voice services.

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1761

Callzilla

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Miramar, FL
Callzilla is a midsize non-voice bpo/back office services and answering service headquartered in Miramar, Florida and Bogota, Colombia. The team specializes in non-voice bpo/back office services and voice services.
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1762

Amy Virtual

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Lakeland, FL
Amy Virtual is a phone answering service. Established in 2020, the small company is in Lakeland, Florida. Their services include voice services.
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1763

VALDO INC

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10,000+ employees
- Jakarta, Indonesia
VALDO INC is a non-voice bpo/back office services company. Located in Jakarta, Indonesia and Jakarta, Indonesia, their large team focuses on non-voice bpo/back office services, voice services, HR services, accounting, and more. The company was launched in 2002.
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1764

Contacto TuCallCenter

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- San Salvador, El Salvador
Contacto TuCallCenter is a midsize non-voice bpo/back office services and call center located in San Salvador, El Salvador. They specialize in non-voice bpo/back office services and voice services and were launched in 2008.

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1765

Climb Consulting

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Brooklyn, NY
Founded in 2020, Climb Consulting is a sales outsourcing company. Their small team is based in Brooklyn, New York and provides sales outsourcing.
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1766

Reception 24/7

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Sheffield, United Kingdom
Reception 24/7, a small phone answering service, is located in Sheffield, United Kingdom and Orlando, Florida. Their services include voice services.
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1767

BPO Outsourcing CR

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- San José, Costa Rica
BPO Outsourcing CR is a midsize non-voice bpo/back office services company. The San José, Costa Rica-based company was founded in 2009. Their services include non-voice bpo/back office services and voice services.

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1768

Arcer SA

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Mercedes, Costa Rica
Founded in 2006, Arcer SA is a midsize non-voice bpo/back office services and answering service. Their services include non-voice bpo/back office services and voice services. The firm is located in Mercedes, Costa Rica.

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1769

Accedo Technologies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 1,000 - 9,999 employees
- Ticuantepe, Nicaragua
Accedo Technologies is a non-voice bpo/back office services company. They focus on non-voice bpo/back office services and voice services and were launched in 2007. The agency is based in Ticuantepe, Nicaragua.
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1770

Akro BPO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Ciudad de México, Mexico
Akro BPO is a midsize non-voice bpo/back office services and call center headquartered in Ciudad de México, Mexico. The team provides non-voice bpo/back office services and voice services.

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