What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of July 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (52 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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1141

Phone Net

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- San Diego, CA
Phone Net is a telephone answering service headquartered in San Diego, California. The midsize team offers voice services and non-voice bpo/back office services. The company was founded in 1988.

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1142

We An-Ser Communications Group

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Regina, Canada
Launched in 2006, We An-Ser Communications Group is a call center service. They are headquartered in Regina, Canada and have a small team. The firm specializes in voice services and non-voice bpo/back office services.
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1143

AktivCalls

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- București, Romania
AktivCalls is a midsize answering service in Bucharest, Romania. The team provides voice services, HR services, non-voice bpo/back office services, and translation.
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1144

AstraQom Romania

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Eindhoven, Netherlands
Call center AstraQom Romania is headquartered in Eindhoven, Netherlands. The midsize team provides voice services, CRM consulting and SI, and IT managed services and was launched in 2008.

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1145

Zigosoft SRL

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Iași, Romania
Call center Zigosoft SRL is in Iasi, Romania. The midsize firm was launched in 2005. Their services include voice services, CRM consulting and SI, and IT managed services.
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1146

Arcus Net

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Umag, Croatia
Arcus Net, a telephone answering service, was established in 2012. They are based in Umag, Croatia and have a small team. Their services include voice services.
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1147

Mercury Processing Services International

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Zagreb, Croatia
Mercury Processing Services International is a phone answering service headquartered in Zagreb, Croatia. The midsize team focuses on voice services. The company was founded in 2009.
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1148

OB2B

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Zagreb, Croatia
Outsource B2B is a small call center service. Established in 2013, the team provides voice services, non-voice bpo/back office services, and business consulting. The firm is headquartered in Zagreb, Croatia.

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1149

Trizma

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Beograd, Serbia
Trizma is a Belgrade, Serbia-based non-voice bpo/back office services company. The midsize agency was founded in 2002. Their services include non-voice bpo/back office services, HR services, BI & big data consulting & SI, voice services, and more.

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1150

EURODESK

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Beograd, Serbia
Based in Beograd, Serbia, EURODESK is a non-voice bpo/back office services company. The midsize agency was founded in 2011. Their services include non-voice bpo/back office services, voice services, and IT managed services.
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1151

Troha Infinitus

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Velika Gorica, Croatia
Located in Velika Gorica, Croatia, Troha Infinitus is a small answering service. Established in 2012, the team focuses on voice services and non-voice bpo/back office services.
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1152

Customer Care BG Ltd.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Sofia, Bulgaria
Customer Care BG Ltd., an answering service company, was founded in 2007. The small Sofia, Bulgaria-based team specializes in voice services.

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1153

Call Center 8

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Beograd, Serbia
Call Center 8 is an answering service company. Their small team is based in Beograd, Serbia. Their services include voice services.
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1154

Logicall Bulgaria AD

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Serdica, Bulgaria
Logicall Bulgaria AD is an answering service company. Based in Serdica, Bulgaria, their small team provides voice services. The firm was established in 2007.

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1155

Alba Center

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Sofia, Bulgaria
Alba Center is a call center company. They are located in Sofia, Bulgaria and have a small team. Their team specializes in voice services.
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1156

Inter Contact Bulgaria

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Sofia, Bulgaria
Telephone answering service Inter Contact Bulgaria was launched in 2006. They are located in Sofia, Bulgaria and have a small team. Their services include voice services.
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1157

Swissbroker

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Burgas, Bulgaria
Swissbroker is a call center service. Their small team is based in Burgas, Bulgaria. Their team specializes in voice services.

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1158

BPO WorldWide

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Rīga, Latvia
BPO WorldWide is a Riga, Latvia-based non-voice bpo/back office services and telephone answering service. The small team specializes in non-voice bpo/back office services and voice services and was established in 1994.
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1159

Data Factories

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Rīga, Latvia
Data Factories is a non-voice bpo/back office services company. Launched in 2004, the small firm is in Rīga, Latvia. Their team specializes in non-voice bpo/back office services, voice services, and finance & accounting outsourcing (FAO).
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1160

Webhelp

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10,000+ employees
- Paris, France
Webhelp, a call center company, is located in Rīga, Latvia. The small firm was founded in 2000. Their team offers voice services and non-voice bpo/back office services.

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1161

ExportHub

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Karachi, Pakistan
ExportHub, a call center company, is in Karachi, Pakistan. The midsize firm was established in 2016. Their services include voice services.
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1162

Excel Infoways, Ltd.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Mumbai, India
Excel Infoways, Ltd. Is a midsize Mumbai, India-based non-voice bpo/back office services and phone answering service. The team provides non-voice bpo/back office services and voice services.
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1163

Syphar Technosoft Pvt. Ltd.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Ahmedabad, India
Syphar Technosoft Pvt. Ltd. Is a non-voice bpo/back office services company. The midsize team is based in Ahmedabad, India. Their services include non-voice bpo/back office services, voice services, search engine optimization, and web development.
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1164

AARV Services Pvt. Ltd.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- New Delhi, India
AARV Services Pvt. Ltd. Is a call center. They are in New Delhi, India and have a small team. Their services include voice services and market research.
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1165

Vindhya e-Infomedia Pvt.Ltd

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Bengaluru, India
Vindhya e-Infomedia Pvt.Ltd is a midsize non-voice bpo/back office services and answering service company established in 2006. Their team provides non-voice bpo/back office services and voice services. The firm is headquartered in Bengaluru, India.
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1166

Astracom Hungary

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Eindhoven, Netherlands
Astracom Hungary is a call center founded in 2008. The midsize team focuses on voice services and CRM consulting and SI. The firm is in Eindhoven, Netherlands.

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1167

GlobalSky Call Center

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Pasig, Philippines
GlobalSky Call Center is a call center company. Their midsize team is in Pasig, Philippines and Las Vegas, Nevada. The firm focuses on voice services, non-voice bpo/back office services, and HR services.
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1168

Northstar Solutions, Inc.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Pasig, Philippines
Launched in 2005, Northstar Solutions, Inc. Is a midsize call center. Their team focuses on voice services. The company is headquartered in Pasig, Philippines.
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1169

Aptus Global Solutions Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Pasig, Philippines
Aptus Global Solutions Inc. Is a midsize non-voice bpo/back office services company. The Pasig, Philippines-based company was established in 2015. Their services include non-voice bpo/back office services, voice services, Artificial Intelligence, custom software development, and more.
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1170

Taking You Forward, Inc

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Mandaue City, Philippines
Taking You Forward, Inc, a non-voice bpo/back office services and call center, was founded in 2008. Their midsize team is located in Mandaue City, Philippines. The company provides non-voice bpo/back office services and voice services.
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