What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of July 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (52 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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1171

Northstar Solutions, Inc.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Pasig, Philippines
Launched in 2005, Northstar Solutions, Inc. Is a midsize call center. Their team focuses on voice services. The company is headquartered in Pasig, Philippines.
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1172

Aptus Global Solutions Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Pasig, Philippines
Aptus Global Solutions Inc. Is a midsize non-voice bpo/back office services company. The Pasig, Philippines-based company was established in 2015. Their services include non-voice bpo/back office services, voice services, Artificial Intelligence, custom software development, and more.
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1173

Taking You Forward, Inc

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Mandaue City, Philippines
Taking You Forward, Inc, a non-voice bpo/back office services and call center, was founded in 2008. Their midsize team is located in Mandaue City, Philippines. The company provides non-voice bpo/back office services and voice services.
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1174

Tele-net Corporation

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Shinjuku City, Japan
Founded in 1994, Tele-net Corporation is a midsize non-voice bpo/back office services and phone answering service. Their services include non-voice bpo/back office services and voice services. The agency is based in Shinjuku City, Japan and Cebu City, Philippines.
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1175

MULTICOM Contact Kft.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Budapest, Hungary
Small call center Multicom Contact Kft., is headquartered in Budapest, Hungary. They specialize in voice services, non-voice bpo/back office services, mobile & app marketing, and marketing strategy and were established in 1997.

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1176

Virtual Reception

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Sydney, Australia
Virtual Reception is a non-voice bpo/back office services and answering service company launched in 2014. They are in Sydney, Australia and Brisbane City, Australia and have a small team. The company specializes in non-voice bpo/back office services and voice services.
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1177

TSA Group

(0 Reviews)

Not yet reviewed.
- $250,000+
- 1,000 - 9,999 employees
- West Perth, Australia
TSA Group is a large non-voice bpo/back office services and call center company. The West Perth, Australia-based firm was founded in 1997. Their team focuses on non-voice bpo/back office services and voice services.
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1178

Fonebox

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Brisbane City, Australia
Established in 2008, Fonebox is a midsize call center in Brisbane City, Australia. Their services include voice services.
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1179

Virtual HQ

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- North Sydney, Australia
Non-voice bpo/back office services and answering service company Virtual HQ is located in North Sydney, Australia. The midsize team specializes in non-voice bpo/back office services and voice services and was established in 2007.
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1180

CallForce

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Moorabbin, Australia
CallForce is a non-voice bpo/back office services and phone answering service. Their small team is in Moorabbin, Australia and Bentleigh East, Australia. The agency provides non-voice bpo/back office services and voice services.
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1181

i3R Outsourcing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Melbourne, Australia
I3R Outsourcing, a call center company, is located in Melbourne, Australia. They provide voice services and were founded in 2014.
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1182

TTEC

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10,000+ employees
- Englewood, CO
TeleTech is an answering service company established in 1982. Their large team is based in Englewood, Colorado and Melbourne, Australia and focuses on voice services.

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1183

CDM Direct

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- North Sydney, Australia
Headquartered in North Sydney, Australia and Seaford, Australia, CDM Direct is a non-voice bpo/back office services and telephone answering service. The agency provides non-voice bpo/back office services and voice services and is midsize.The agency was established in 1991.
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1184

24x7 Direct

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Wheelers Hill, Australia
24x7 Direct is a midsize telephone answering service. Established in 2001, the team specializes in voice services. The company is located in Melbourne, Australia.
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1185

Forward Bpo Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 250 - 999 employees
- Mandaue City, Philippines
Forward Bpo Inc. Is a midsize call center company. Launched in 2017, the company is located in Brisbane City, Australia and , Australia. Their team offers voice services, non-voice bpo/back office services, business consulting, pay per click, and more.
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1186

OneContact

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- Surry Hills, Australia
Call center service OneContact was established in 2002. Their large team is based in Surry Hills, Australia. OneContact provides voice services and non-voice bpo/back office services.
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1187

China Data Group (Suzhou) Limited

(0 Reviews)

Not yet reviewed.
- $5,000+
- 1,000 - 9,999 employees
- Suzhou Shi, China
China Data Group (Suzhou) Limited, a large non-voice bpo/back office services company, is headquartered in Suzhou Shi, China and Beijing, China. They offer non-voice bpo/back office services, finance & accounting outsourcing (FAO), voice services, and business consulting and were established in 1998.
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1188

B2BSell

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Dublin, Ireland
B2BSell is a non-voice bpo/back office services company launched in 2012. Their small team is located in Dublin, Ireland. The company offers non-voice bpo/back office services, voice services, and business consulting.
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1189

Cosmos Call Center

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Madrid, Spain
Answering service company Cosmos Call Center is based in Madrid, Spain. The small team focuses on voice services, non-voice bpo/back office services, and social media marketing. The company was founded in 1993.

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1190

Call Centrix

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Rivas-Vaciamadrid, Spain
Call Centrix, a call center service, was founded in 2003. Their small team is based in Rivas-Vaciamadrid, Spain and focuses on voice services and web development.

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1191

Cygnific

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Amsterdam, Netherlands
Cygnific, a telephone answering service, was established in 1998. The midsize Amsterdam, Netherlands-based team provides voice services.

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1192

Global KPO

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Amsterdam, Netherlands
Answering service Global KPO was founded in 2012. Located in Amsterdam, Netherlands, their small team focuses on voice services, non-voice bpo/back office services, HR services, finance & accounting outsourcing (FAO), and more.

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1193

Comsys

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Soesterberg, Netherlands
Comsys is a small phone answering service located in Soesterberg, Netherlands. They specialize in voice services and were founded in 1984.

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1194

ContactCare

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Amersfoort, Netherlands
Launched in 2009, ContactCare is a midsize answering service. Their services include voice services. The agency is in Amersfoort, Netherlands.

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1195

Cloudsecretary

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Mainz, Germany
Cloudsecretary is a small call center company located in Mainz, Germany. Their services include voice services and non-voice bpo/back office services.
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1196

eGENTIC

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Sulzbach (Taunus), Germany
EGENTIC is an answering service company founded in 2001. They are headquartered in Sulzbach (Taunus), Germany and have a midsize team. The firm provides voice services, email marketing, and social media marketing.
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1197

enVoice

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Oberursel (Taunus), Germany
EnVoice is a call center service. They are in Oberursel (Taunus), Germany and have a small team. Their services include voice services and non-voice bpo/back office services. The company was established in 2004.
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1198

CallPageboy Call Centre

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Dublin, Ireland
CallPageboy Call Centre is a Dublin, Ireland-based non-voice bpo/back office services and telephone answering service. They focus on non-voice bpo/back office services and voice services and were established in 1972.
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1199

3D2B

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Roma, Italy
3D2B is a non-voice bpo/back office services company established in 2003. Their midsize team is located in Roma, Italy. The agency offers non-voice bpo/back office services, voice services, email marketing, and business consulting.

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1200

tricontes Group GmbH

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Munich, Germany
Tricontes Group GmbH is a small phone answering service established in 2004. Their services include voice services. The firm is headquartered in Munich, Germany.
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