OnCalla Solutions - Call Center Services

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Telephone answering service OnCalla Solutions - Call Center Services was launched in 2017. In New York, New York and Barnwell, Guyana, their midsize team specializes in Call Center Services, Back Office Outsourcing, and Customer Service Outsourcing.

Client Insights

Industry Expertise

Medical

20%

eCommerce

15%

Business services

10%

Consumer products & services

10%

HVAC

10%

Legal

10%

Supply Chain, Logistics, and Transport

10%

Automotive

5%

Dental

5%

Energy & natural resources

5%

Client Size Distribution

Small Business (<$10M) 100%

Common Project Size

$50K-$199K 1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

3.5
1 Review

OnCalla - Contact Center Services was hired by a bearings manufacturer to provide 24/7 phone answering services. The primary goal was to pre-qualify leads through experienced receptionists, allowing the company to focus on the most promising opportunities. OnCalla was chosen as the vendor due to their reputation for never missing a business opportunity. The project involved OnCalla's call handling team taking messages and delivering them to the company via email or SMS. The feedback process was smooth, with the company reporting a great experience with OnCalla Call Centers. The project was a success, with OnCalla's services proving to be a valuable asset to the company.

Timeliness

5.0

Service Excellence

4.5

Value

3.5

Would Recommend

2.5