OnCalla Solutions - Call Center Services

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Founded in 2017, OnCalla Solutions - Call Center Services is a midsize call center service. Their team focuses on Call Center Services, Back Office Outsourcing, and Customer Service Outsourcing. The firm is headquartered in Sheridan, Wyoming; Barnwell, Guyana and New York, New York.

Client Insights

Industry Expertise

Medical

20%

eCommerce

15%

Business services

10%

Consumer products & services

10%

HVAC

10%

Legal

10%

Supply Chain, Logistics, and Transport

10%

Automotive

5%

Dental

5%

Energy & natural resources

5%

Client Size Distribution

Small Business (<$10M) 100%

Common Project Size

$50K-$199K 1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

3.5
1 Review

OnCalla - Contact Center Services was hired by a bearings manufacturer to provide 24/7 phone answering services. The primary goal was to pre-qualify leads through experienced receptionists, allowing the company to focus on the most promising opportunities. OnCalla was chosen as the vendor due to their reputation for never missing a business opportunity. The project involved OnCalla's call handling team taking messages and delivering them to the company via email or SMS. The feedback process was smooth, with the company reporting a great experience with OnCalla Call Centers. The project was a success, with OnCalla's services proving to be a valuable asset to the company.

Timeliness

5.0

Service Excellence

4.5

Value

3.5

Would Recommend

2.5