What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of June 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (52 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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961

Clearanswer

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Borough Green, United Kingdom
Phone answering service Clearanswer is headquartered in Borough Green, United Kingdom. Established in 1998, the midsize team offers voice services and non-voice bpo/back office services.
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962

Bosch Service Solutions - Costa Rica

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10,000+ employees
- San Jose, Costa Rica
Bosch Service Solutions is a technology and services provider based in Liverpool, United Kingdom. Founded in 1886, the team of over 93,000 specializes in voice services, UX/UI design, digital strategy, and more. They focus on financial services, healthcare and medical, and transportation services.

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Featured provider
- Hit Rate Solutions
  (13 Reviews) 4.7
  - Timeliness
    4.8
  - Service Excellence
    4.7
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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963

NextCall

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Covent Garden, United Kingdom
Call center NextCall is located in Covent Garden, United Kingdom. The midsize team focuses on voice services. The agency was launched in 2015.
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964

Konecta

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10,000+ employees
- Milton Keynes, United Kingdom
Non-voice bpo/back office services and answering service company Konecta was launched in 1999. Their large team is located in Milton Keynes, United Kingdom. Their services include non-voice bpo/back office services and voice services.
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965

Ultracomms

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Portchester, United Kingdom
Ultracomms is a telephone answering service in Portchester, United Kingdom. Founded in 2004, the small team offers voice services.
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966

Computer Call

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Hounslow , United Kingdom
Computer Call is an answering service. Their small team is based in Hounslow , United Kingdom. Their team specializes in voice services.
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967

1Call Direct

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Glasgow , United Kingdom
Launched in 1988, 1Call Direct is a phone answering service. They are in Glasgow , United Kingdom; Motherwell, United Kingdom and Kilmarnock, United Kingdom and have a midsize team. The company provides voice services.
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968

Office Link

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Crewe , United Kingdom
Office Link is an answering service launched in 1994. The company offers voice services and non-voice bpo/back office services and has a small team.
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969

Toucan Telemarketing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Congleton, United Kingdom
Phone answering service Toucan Telemarketing is headquartered in Congleton, United Kingdom. Established in 2001, the small team offers voice services and non-voice bpo/back office services.
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970

Phoenix 24-7

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Aberdeen , United Kingdom
Phoenix 24-7 is a call center. They are headquartered in Aberdeen , United Kingdom and have a small team. Their services include voice services.
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971

Zoom Answer Call

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Cambridge , United Kingdom
Zoom Answer Call is a call center service. The small Cambridge , United Kingdom-based company was launched in 1999. Their team specializes in voice services.
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972

JAM

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Borehamwood , United Kingdom
JAM is a call center service. Their midsize team is located in Borehamwood , United Kingdom. The firm focuses on voice services. The firm was launched in 1977.
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973

NoMissedCalls

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- London, United Kingdom
Based in London, United Kingdom, NoMissedCalls is a midsize answering service company. The team focuses on voice services.
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974

Anserve

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Kirton in Lindsey, United Kingdom
Answering service company Anserve was founded in 1995. Their small team is located in Kirton in Lindsey, United Kingdom and focuses on voice services.
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975

Virtual VIP Ltd

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Dunbartonshire, United Kingdom
Virtual VIP Ltd, an answering service company, is located in Dunbartonshire, United Kingdom. The small company was founded in 2011. Their team focuses on voice services.
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976

BCC

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Northamptonshire, United Kingdom
BCC is a telephone answering service. Their midsize team is headquartered in Northamptonshire, United Kingdom. The company focuses on voice services and business consulting. The company was founded in 1989.
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977

Paperclip Admin

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Dronfield, United Kingdom
Paperclip Admin is a call center company. They are based in Dronfield, United Kingdom and have a small team. Their services include voice services and transcription.
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978

Star Virtual Office

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Ringstead, United Kingdom
Star Virtual Office is a call center founded in 2008. The company provides voice services and has a small team. The company is based in Ringstead, United Kingdom.
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979

AnswerMyPhone

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- United Kingdom
AnswerMyPhone is a small phone answering service. They focus on voice services and were launched in 2010.
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980

CapCall

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Ramsey, United Kingdom
Call center company CapCall is located in Ramsey, United Kingdom. The small team provides voice services and non-voice bpo/back office services and was founded in 2013.
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981

Ant Marketing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Sheffield, United Kingdom
Headquartered in Sheffield, United Kingdom, Ant Marketing is a midsize call center service. They offer voice services and were established in 1989.
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982

DVS

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Hastings, United Kingdom
Small phone answering service DVS, is located in Hastings, United Kingdom. They focus on voice services and were founded in 2001.
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983

CCA International

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- United Kingdom
CCA International is a , United Kingdom-based call center. The large firm was launched in 1994. Their services include voice services and non-voice bpo/back office services.
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984

pa4you

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Cheshire, United Kingdom
Pa4you is a call center company launched in 2004. The agency provides voice services and has a small team. The agency is in Cheshire, United Kingdom.
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985

liveops

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Scottsdale, AZ
Launched in 2000, liveops is an answering service company. The firm provides voice services and has a midsize team. The firm is in Scottsdale, Arizona; Atlanta, ; , and , .
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986

Alteka

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- Montréal, Canada
Alteka (now known as TTEC) is an outsourcing agency based in Montreal, Canada. Since 2003, their team of over 14,000 has been specializing in back office and voice services. They work with clients in various industries including advertising, financial services, and healthcare.

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987

Miratel

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Vaughan, Canada
Miratel is a telecommunications agency based in Toronto. Since 2000, their team of 83 has been specializing in non-voice BPO and voice services for clients in various industries including advertising and information technology.

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988

3C Contact Services

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Vaughan, Canada
3C Contact Services is a midsize answering service company. The Vaughan, Canada-based firm was established in 2013. Their services include voice services and non-voice bpo/back office services.
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989

Contact Point 360

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 50 - 249 employees
- Mississauga, Canada
Answering service Contact Point 360 was founded in 2007. The midsize Mississauga, Canada-based team offers voice services and non-voice bpo/back office services.

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990

OPTIMA

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Toronto, Canada
OPTIMA is an answering service. They offer voice services and were launched in 1992. Their midsize team is Toronto, Canada-based.
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