What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of June 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (52 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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1021

Administrative Resource Options

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- Chicago, IL
Non-voice bpo/back office services company Administrative Resource Options was founded in 1990. The firm provides non-voice bpo/back office services and voice services and has a large team. The firm is based in Chicago, Illinois.
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1022

Canon Business Process Services

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- New York, NY
Canon Business Process Services is a call center service. They are headquartered in New York, New York and have a large team. Their team focuses on voice services, non-voice bpo/back office services, and IT managed services.
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Featured provider
- Hit Rate Solutions
  (13 Reviews) 4.7
  - Timeliness
    4.8
  - Service Excellence
    4.7
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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1023

FSO Onsite Outsourcing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- New York, NY
Launched in 1976, FSO Onsite Outsourcing is a non-voice bpo/back office services company. They are in New York, New York and have a midsize team. Their services include non-voice bpo/back office services, voice services, graphic design, and IT managed services.
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1024

Conduit Global

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- New York, NY
Conduit Global, a non-voice bpo/back office services and call center company, is based in New York, New York. Launched in 1992, the midsize team focuses on non-voice bpo/back office services and voice services.
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1025

Datrose

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Webster, NY
Datrose is a non-voice bpo/back office services company launched in 1976. Their midsize team is based in Webster, New York. The agency offers non-voice bpo/back office services, voice services, and accounting.
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1026

Focusinc Group International

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Montebello, NY
Founded in 2011, Focusinc Group International is a call center. They are in Montebello, New York; Davao, Philippines and New York, and have a midsize team. Their services include voice services, non-voice bpo/back office services, and e-commerce development.
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1027

Performant

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Livermore, CA
Performant is a Livermore, California-based answering service. The agency offers voice services, non-voice bpo/back office services, and accounting and is midsize.The agency was launched in 1976.
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1028

SS&C Technologies

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- Windsor, CT
Non-voice bpo/back office services company SS&C Technologies is located in Windsor, Connecticut and Boston, Massachusetts. The large company was launched in 1986. Their services include non-voice bpo/back office services, accounting, custom software development, and voice services.
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1029

MASCO Services Call Center

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Boston, MA
Call center company MASCO Services Call Center was founded in 1973. The agency specializes in voice services and has a small team.
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1030

Aspect

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- Phoenix, AZ
Aspect is a non-voice bpo/back office services company launched in 1973. They are headquartered in Phoenix, Arizona and Lombard, Illinois and have a large team. The firm offers non-voice bpo/back office services, voice services, cloud consulting & SI, and IT managed services.
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1031

GP Tech Services

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Beverly Hills, CA
GP Tech Services is an answering service company. They are headquartered in Beverly Hills, California and have a small team. The company specializes in voice services and non-voice bpo/back office services.
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1032

Alorica
(1 Reviews) 2.0
- Timeliness
  3.5
- Service Excellence
  2.0
- Value
  3.5
- Would Recommend
  1.5
- $1,000+
- 10,000+ employees
- Irvine, CA
Founded in 1999, Alorica is a large non-voice bpo/back office services and call center. Their services include non-voice bpo/back office services and voice services. The firm is headquartered in Irvine, California.

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1033

Acena

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- New Hyde Park, NY
Acena is a small New Hyde Park, New York-based answering service. They focus on voice services and non-voice bpo/back office services and were launched in 1998.
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1034

Advantage Reserve

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- New York, NY
Advantage Reserve is a New York, New York-based call center service. The midsize firm was founded in 2007. Their team focuses on voice services and non-voice bpo/back office services.
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1035

HCAS - Health Care Answering Services

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- North Bellmore, NY
Phone answering service HCAS - Health Care Answering Services was launched in 1994. The midsize North Bellmore, New York-based team focuses on voice services.

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1036

San Jose Answering Service

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- San Jose, CA
San Jose Answering Service is a small San Jose, California-based call center. The team specializes in voice services.

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1037

Call24 Communications

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Pleasant Hill, CA
Call24 Communications, a call center, was launched in 1985. Their midsize team is headquartered in Pleasant Hill, California. Their services include voice services.

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1038

Tactical TeleSolutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- San Francisco, CA
Non-voice bpo/back office services and call center Tactical TeleSolutions was launched in 1991. Their midsize team is headquartered in San Francisco, California and specializes in non-voice bpo/back office services and voice services.

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1039

NexRep

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Portland, ME
NexRep is an answering service. The midsize Portland, Maine-based company was established in 2009. Their services include voice services.

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1040

Topaz Services

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Oakland, CA
Established in 1986, Topaz Services is a call center. In Oakland, California, their small team focuses on voice services and non-voice bpo/back office services.
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1041

Direct Line

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Berkeley, CA
Direct Line, a call center, is based in Berkeley, California. They specialize in voice services and were launched in 1979.

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1042

Business and Professional Exchange, Inc.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Beverly, MA
Business and Professional Exchange, Inc. Is a small call center service founded in 1976. Their services include voice services. The agency is based in Beverly, Massachusetts.
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1043

Blue Vase Marketing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Beverly, MA
Headquartered in Beverly, Massachusetts, Blue Vase Marketing is a phone answering service. The midsize agency was established in 2009. Their team focuses on voice services and non-voice bpo/back office services.
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1044

SYKES

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10,000+ employees
- Tampa, FL
SYKES is a digital marketing, customer service and technical support provider founded in 1977. Based in Tampa, Fla., with an office in Chicago, they have a team of over 15,000 employees. They specialize in voice services, non-voice BPO/back office services, and social media marketing.

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1045

LaBell Exchange

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Santa Ana, CA
Telephone answering service LaBell Exchange was founded in 1975. The small team specializes in voice services. The company is located in Santa Ana, California.
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1046

Hands On Tap

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- New York, NY
Small non-voice bpo/back office services company Hands On Tap, is located in New York, New York. Their services include non-voice bpo/back office services and voice services.

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1047

Christopher Morgan

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- New Berlin, WI
Christopher Morgan, a non-voice bpo/back office services company, was established in 1997. The midsize New Berlin, Wisconsin-based team specializes in non-voice bpo/back office services, voice services, e-commerce development, and BI & big data consulting & SI.

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1048

Windy City Call Center

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Palatine, IL
Windy City Call Center is a call center company. Located in Palatine, Illinois, their midsize team offers voice services. The agency was founded in 2009.
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1049

Consolidated CCS

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Chicago, IL
Consolidated CCS is a small phone answering service founded in 2010. Their services include voice services and non-voice bpo/back office services. The company is located in Chicago, Illinois.

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1050

Royal Call Centers

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Mount Prospect, IL
Royal Call Centers, a small telephone answering service, is in Mount Prospect, Illinois. They focus on voice services and non-voice bpo/back office services and were founded in 2014.
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