What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of June 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (52 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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1051

Windy City Call Center

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Palatine, IL
Windy City Call Center is a call center company. Located in Palatine, Illinois, their midsize team offers voice services. The agency was founded in 2009.
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1052

Consolidated CCS

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Chicago, IL
Consolidated CCS is a small phone answering service founded in 2010. Their services include voice services and non-voice bpo/back office services. The company is located in Chicago, Illinois.

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Featured provider
- Hit Rate Solutions
  (13 Reviews) 4.7
  - Timeliness
    4.8
  - Service Excellence
    4.7
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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1053

Royal Call Centers

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Mount Prospect, IL
Royal Call Centers, a small telephone answering service, is in Mount Prospect, Illinois. They focus on voice services and non-voice bpo/back office services and were founded in 2014.
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1054

Noblevoice

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Darien, IL
Call center Noblevoice is located in Darien, Illinois. Founded in 2010, the midsize team focuses on voice services and non-voice bpo/back office services.
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1055

TelAssist

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Oak Lawn, IL
TelAssist is a call center located in Oak Lawn, Illinois. The midsize firm was established in 1947. Their services include voice services.
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1056

Cloud5 Communications

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Chicago, IL
Located in Chicago, Illinois, Cloud5 Communications is an answering service. Established in 2006, the midsize team offers voice services, non-voice bpo/back office services, and IT managed services.
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1057

Clementine Live Answering Service

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Harper Woods, MI
Located in Harper Woods, Michigan and Chicago, Illinois, Clementine Live Answering Service is a call center company. The small firm was founded in 2015. Their team specializes in voice services and non-voice bpo/back office services.

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1058

SD&A Teleservices

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Los Angeles, CA
SD&A Teleservices is a midsize call center founded in 1983. Their team offers voice services and non-voice bpo/back office services. The company is in Los Angeles, California.

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1059

CallCentersNow

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Los Angeles, CA
Telephone answering service CallCentersNow was founded in 2015. The midsize team provides voice services. The firm is in Los Angeles, California.

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1060

Alliance Communications

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Orlando, FL
Founded in 1987, Alliance Communications is a small answering service. Their services include voice services and non-voice bpo/back office services. The agency is located in Orlando, Florida and Los Angeles, California.
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1061

(we)Vcare Customers

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- New Delhi, India
Established in 2011, (we)Vcare Customers is a midsize call center based in New Delhi, India. Their services include voice services and non-voice bpo/back office services.
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1062

m62 vincis

(0 Reviews)

Not yet reviewed.
- $10,000+
- 10 - 49 employees
- Liverpool, United Kingdom
M62 vincis, a phone answering service, was launched in 1997. The small team specializes in voice services, non-voice bpo/back office services, HR services, and business consulting. The firm is in Liverpool, United Kingdom.
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1063

Apollo Answering Service, LLC

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Houston, TX
Phone answering service Apollo Answering Service, LLC is based in Houston, Texas. The small team provides voice services and was established in 1966.

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1064

VoiceLink Communications

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Houston, TX
Call center company VoiceLink Communications was launched in 1990. The agency specializes in voice services and has a small team.
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1065

Sitel

(0 Reviews)

Not yet reviewed.
- $1,000+
- 1,000 - 9,999 employees
- Miami, FL
Sitel is a large Miami, Florida-based non-voice bpo/back office services and call center company. Founded in 1985, the team specializes in non-voice bpo/back office services and voice services.

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1066

Rock Connections

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Detroit, MI
Headquartered in Detroit, Michigan, Rock Connections is a midsize non-voice bpo/back office services and answering service. They specialize in non-voice bpo/back office services and voice services and were founded in 2012.

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1067

Honest Answering

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Houston, TX
Honest Answering is a call center company. Their small team is headquartered in Houston, Texas. Their services include voice services.

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1068

Extension 19 Answering Service

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Humble, TX
Extension 19 Answering Service is a call center. Established in 1974, the small firm is in Humble, Texas. Their team provides voice services.
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1069

TeleReach Corporate

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Houston, TX
Based in Houston, Texas, TeleReach Corporate is a small call center company. The team provides voice services.
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1070

1960 Answering Service

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Houston, TX
Call center service 1960 Answering Service was launched in 1970. The small team focuses on voice services. The company is in Houston, Texas.

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1071

A Personal Answering Service

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Baltimore, MD
Launched in 1985, A Personal Answering Service is a telephone answering service. Their small team is located in Baltimore, Maryland and specializes in voice services.
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1072

TASCO Message Centers

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Baltimore, MD
Call center company TASCO Message Centers is in Baltimore, Maryland. The small firm was launched in 1938. Their services include voice services.
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1073

Focus Telecommunications

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Eldersburg, MD
Focus Telecommunications, a call center company, was launched in 1987. The small Eldersburg, Maryland-based team provides voice services.

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1074

Quick Connections

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Greenbelt, MD
Quick Connections is a call center in Greenbelt, Maryland. Established in 1990, the small team focuses on voice services.

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1075

Caring One

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Towson, MD
Caring One is a small telephone answering service. They provide voice services and were established in 2012. The firm is based in Towson, Maryland.

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1076

Hastings Humans

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Austin, TX
Hastings Humans is an answering service. Their small team is based in Austin, Texas and specializes in voice services. The agency was launched in 1948.

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1077

Invenio Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 250 - 999 employees
- Austin, TX
Invenio Solutions, a call center company, was launched in 2010. The agency provides voice services and has a midsize team. The agency is based in Austin, Texas and Washington D.C., .
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1078

DJM Sales & Marketing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Austin, TX
Based in Austin, Texas, DJM Sales & Marketing is a midsize telephone answering service. They offer voice services and non-voice bpo/back office services and were launched in 1997.

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1079

Alphapage

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Denver, CO
Call center Alphapage was launched in 1989. The agency focuses on voice services and has a small team. The agency is located in Denver, Colorado.
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1080

Office Evolution

(0 Reviews)

Not yet reviewed.
- $1,000+
- 50 - 249 employees
- Denver, CO
Based in Denver, Colorado and New York City, , Office Evolution is an answering service. The midsize team focuses on voice services and was founded in 2003.
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