Mellon Group of Companies

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Mellon Group of Companies is a Warszawa, Poland-based call center service and customer service outsourcing company. The large team focuses on call center services and customer service outsourcing. The firm was launched in 1994.

Client Insights

Industry Expertise

This provider has not added their industry expertise.

Client Size Distribution

This provider has not added their client sizes.

Common Project Size

<$10K 1 project

Clients

This provider has not added their key clients.

Highlights from Recent Projects

Overall Rating

4.5
1 Review

Mellon Group of Companies was hired by BT Direct, a financial solutions company offering credit cards and loans for durable goods, to implement an onboarding program for their clients. The company was referred to Mellon and chose them for their competitive pricing. The project team from Mellon consisted of 6-10 employees. The primary goal was to ensure a contact rate above 80% and increase credit card activation and usage up to 25% following the call. The results met the set objectives, proving Mellon's efficiency and effectiveness in delivering the project within the budget constraints.

Timeliness

5.0

Service Excellence

5.0

Value

4.0

Would Recommend

5.0