What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of April 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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5161

Core6 Marketing | Coastline Marketing Group, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Monterey, CA
Core6 Marketing | Coastline Marketing Group, Inc., a small SEO company, is headquartered in Monterey, California. They specialize in search engine optimization, marketing strategy, social media marketing, content marketing, and more and were founded in 2007.
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5162

Denver Digital Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Denver, CO
Denver Digital Agency , a small SEO company, is in Denver, Colorado. They provide search engine optimization, pay per click, web design, conversion optimization, and more and were founded in 2015.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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5163

Unframed Digital

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Denver, CO
Unframed Digital is a branding agency. Launched in 2020, the team offers branding, market research, content marketing, conversion optimization, and more. Their small agency is Denver, Colorado-based.
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5164

Virtual Collective

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Nashville, TN
Virtual Collective is a social media marketing company. They are in Nashville, Tennessee and have a small team. Their team specializes in social media marketing, email marketing, web design, web development, and more.
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5165

Graffio

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Lucca, Italy
Graffio is a branding agency. The small Lucca, Italy-based agency was launched in 2003. Their team specializes in branding, custom software development, web development, mobile app development, and more.
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5166

RFM Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Omaha, NE
RFM Media, a small social media marketing agency, is in Omaha, Nebraska. Their services include social media marketing, content marketing, email marketing, search engine optimization, and more.
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5167

Contractor Marketing Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Groton, CT
Contractor Marketing Solutions , a SEO company, was founded in 2016. They are located in Groton, Connecticut and have a small team. Their services include search engine optimization, web design, marketing strategy, social media marketing, and more.
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5168

K6 Digital Marketing Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Medina, OH
K6 Digital Marketing Inc. Is a social media marketing firm. They focus on social media marketing, search engine optimization, market research, email marketing, and more and were established in 2017. The agency is located in Medina, Ohio.
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5169

Impression Marketing Jamaica

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Kingston, Jamaica
Small print design agency Impression Marketing Jamaica, is based in Kingston, Jamaica. They focus on print design, branding, graphic design, logo, and more and were founded in 2021.
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5170

MADIEST Consultores

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Ciudad de Guatemala, Guatemala
MADIEST Consultores is a marketing strategy company established in 2018. Based in Ciudad de Guatemala, Guatemala, their small team focuses on marketing strategy, search engine optimization, digital strategy, web design, and more.
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5171

Hook'd IT Up

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Heber City, UT
Hook'd IT Up is a social media marketing agency. Launched in 2015, the team offers social media marketing, search engine optimization, pay per click, web design, and more. Their small company is in Heber City, Utah.
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5172

Searchific

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Cheyenne, WY
SEO services firm Searchific is located in Cheyenne, Wyoming and Arlington, Virginia. The small company was founded in 2014. Their services include search engine optimization, marketing strategy, social media marketing, content marketing, and more.
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5173

Prime SEO Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Richmond, VA
Prime SEO Solutions is a social media marketing agency. The small team is headquartered in Richmond, Virginia. Their services include social media marketing, content marketing, conversion optimization, search engine optimization, and more.
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5174

Rank Rocket Creative Studios

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Forest, VA
Branding company Rank Rocket Creative Studios is in Forest, Virginia. The small firm was established in 2019. Their team provides branding, social media marketing, content marketing, email marketing, and more.
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5175

TwelveFifth, Inc. DBA Gurulabs, Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Washington, DC
TwelveFifth, Inc. DBA Gurulabs, Inc is a small market research company. The Washington, District of Columbia-based agency was launched in 2022. Their services include market research, marketing strategy, social media marketing, content marketing, and more.
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5176

Reformed Digital Solutions LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Beaver Falls, PA
Reformed Digital Solutions LLC is a market research company established in 2022. They are in Beaver Falls, Pennsylvania and have a small team. The firm specializes in market research, marketing strategy, digital strategy, social media marketing, and more.
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5177

The Agency Guide

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Philadelphia, PA
Branding company The Agency Guide is located in Philadelphia, Pennsylvania. The small firm was launched in 2014. Their services include branding, public relations, social media marketing, content marketing, and more.
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5178

Trezine Studios LLP

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Rajkot, India
SEO services firm Trezine Studios LLP was established in 2021. The firm offers search engine optimization, graphic design, logo, web development, and more and has a small team. The firm is in Rajkot, India.
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5179

Get More Clients

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Sheridan, WY
Pay per click company Get More Clients was launched in 2023. Their small team is located in Sheridan, Wyoming. Their services include pay per click, social media marketing, content marketing, conversion optimization, and more.
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5180

ITneer

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Buford, GA
ITneer is a Buford, Georgia-based custom software development company. The small company was established in 1990. Their services include custom software development, social media marketing, web development, search engine optimization, and more.
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5181

Eastlancers

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Sargodha, Pakistan
Eastlancers is a Sargodha, Pakistan-based marketing strategy company. They focus on marketing strategy, social media marketing, email marketing, pay per click, and more and were established in 2018.
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5182

Koonden

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Lyon, France
Koonden, a marketing strategy company, was established in 2021. Their small team is in Lyon, France. The firm focuses on marketing strategy, digital strategy, content marketing, direct marketing, and more.
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5183

Growth Hub Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- New Delhi, India
Established in 2018, Growth Hub Media is a branding agency. In New Delhi, India, their small team offers branding, social media marketing, content marketing, email marketing, and more.
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5184

FreshLeads Technologies LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- South Brunswick Township, NJ
Headquartered in South Brunswick Township, New Jersey, FreshLeads Technologies LLC is a marketing strategy company. Established in 2022, the small team offers marketing strategy, social media marketing, content marketing, email marketing, and more.
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5185

Search Goblin

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Mumbai, India
Search Goblin is a small digital strategy company. Launched in 2024, the team offers digital strategy, conversion optimization, marketing strategy, content marketing, and more. The company is located in Mumbai, India.
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5186

Setfive Consulting, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Cambridge, MA
Data analytics company Setfive Consulting, LLC was established in 2008. The small team offers BI & big data consulting & SI, cloud consulting & SI, custom software development, CRM consulting and SI, and more. The company is headquartered in Cambridge, Massachusetts.
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5187

Orange Owl

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Hyderabad, India
Orange Owl is a Hyderabad, India-based marketing strategy company. The small team provides marketing strategy, public relations, social media marketing, content marketing, and more. The firm was established in 2024.
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5188

Personable Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Denver, CO
Personable Media is a web design agency. Founded in 2013, the firm is headquartered in Denver, Colorado. The small team focuses on web design, web development, branding, social media marketing, and more.
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5189

Napisani.pl

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Poznan, Poland
Napisani.pl is a SEO services firm. They specialize in search engine optimization, content writing services, social media marketing, content marketing, and more and were established in 2023. The company is based in Poznan, Poland.
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5190

Taking Charge Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Indianapolis, IN
Social media marketing firm Taking Charge Inc is located in Indianapolis, Indiana. They offer social media marketing, email marketing, search engine optimization, graphic design, and more and were launched in 2001.
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