What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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5011

Helping One More Entrepreneur

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Middletown, DE
Graphic design agency Helping One More Entrepreneur was founded in 2012. The small team provides graphic design, business consulting, call center services, corporate training & coaching, and more. The company is located in Middletown, Delaware.
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5012

The Nolan Group, LLC.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Baltimore, MD
Based in Baltimore, Maryland, The Nolan Group, LLC. Is a business consulting company. The small team specializes in business consulting, branding, marketing strategy, event marketing, and more. The company was established in 2004.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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5013

WHM Creative

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Oakland, CA
WHM Creative is a small Oakland, California-based advertising company. They specialize in advertising, branding, direct marketing, public relations, and more and were established in 2009.
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5014

Make Digital

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- West Delhi, India
Make Digital is a SEO services firm based in West Delhi, India. Launched in 2023, the small team focuses on search engine optimization, pay per click, email marketing, advertising, and more.
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5015

Sazinga Digital Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Pune, India
SEO company Sazinga Digital Services was launched in 2013. The firm focuses on search engine optimization, ux/ui design, graphic design, web development, and more and has a small team. The firm is in Pune, India.
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5016

WEBTREE MEDIA SOLUTIONS W L L

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Manama, Bahrain
WEBTREE MEDIA SOLUTIONS W L L is a branding firm. They are based in Manama, Bahrain; دبي, United Arab Emirates and Mangalore, India and have a small team. Their services include branding, social media marketing, email marketing, search engine optimization, and more. The company was launched in 2014.
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5017

ePeople Media Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Tubli, Bahrain
Launched in 2016, ePeople Media Solutions is a small branding firm located in Tubli, Bahrain. Their services include branding, marketing strategy, social media marketing, email marketing, and more.
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5018

BM Digital Marketing Agency Dubai

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Dubai, United Arab Emirates
BM Digital Marketing Agency Dubai, an advertising and web design company, was founded in 2007. Their small team is based in Dubai, United Arab Emirates and Dubai, United Arab Emirates. Their services include advertising and web design.
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5019

MenuFits

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Atlanta, GA
MenuFits is a marketing strategy company. Their small team is in Atlanta, Georgia. The agency specializes in marketing strategy, social media marketing, market research, digital strategy, and more.
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5020

The MikMac Group

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Plymouth, MA
The MikMac Group, a branding company, is located in Plymouth, Massachusetts. The firm offers branding, marketing strategy, digital strategy, social media marketing, and more and has a small team.The firm was established in 2011.
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5021

Digital Mandee

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Boulder, CO
Software development firm Digital Mandee is in Fullerton, California and Lahore, Pakistan. The small company was established in 2016. Their services include custom software development, social media marketing, digital strategy, ux/ui design, and more.
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5022

Digi Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Baltimore, MD
Digi Solutions is a small advertising company founded in 2020. Their team focuses on advertising, marketing strategy, social media marketing, content marketing, and more. The agency is headquartered in Baltimore, Maryland.
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5023

Parrot Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Colorado Springs, CO
Parrot Marketing is a SEO company established in 2018. The small Colorado Springs, Colorado-based team offers search engine optimization, web design, web development, e-commerce development, and more.
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5024

Maan Digital Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Hyderabad, India
SEO agency Maan Digital Solutions is based in Hyderabad, India. The small team offers search engine optimization, pay per click, IT strategy consulting, IT managed services, and more and was founded in 2024.
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5025

Cadre Crew

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Miami, FL
Cadre Crew is an email marketing company launched in 2016. They are in Miami, Florida and have a small team. The agency provides email marketing, call center services, customer service outsourcing, ecommerce marketing, and more.
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5026

TinyBull, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Lynchburg, VA
Advertising company TinyBull, Inc. Was established in 2017. They are headquartered in Lynchburg, Virginia and have a small team. TinyBull, Inc. Provides advertising, marketing strategy, social media marketing, email marketing, and more.
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5027

Hypernics Technologies LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Casper, WY
Small SEO services firm Hypernics Technologies LLC, is based in Casper, Wyoming and Hyderabad, India. Established in 2016, the team focuses on search engine optimization, web development, mobile app development, e-commerce development, and more.
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5028

Sitetrail LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- New York, NY
Founded in 2010, Sitetrail LLC is a branding agency. The small New York, New York-based team specializes in branding, social media marketing, content marketing, search engine optimization, and more.
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5029

enLabel Global Services, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Boston, MA
EnLabel Global Services, Inc. Is a software development firm established in 2005. In Boston, Massachusetts, their small team focuses on custom software development, application testing, corporate training & coaching, and call center services.
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5030

Exalt Marketing LLC

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Jacksonville, FL
Exalt Marketing LLC is a content marketing company. They are headquartered in Jacksonville, Florida and have a small team. The firm offers content marketing, marketing strategy, digital strategy, conversion optimization, and more.
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5031

DigitalizingHub

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Sahibzada Ajit Singh Nagar, India
DigitalizingHub is a branding agency based in Sahibzada Ajit Singh Nagar, India. The small firm was launched in 2022. Their services include branding, social media marketing, email marketing, conversion optimization, and more.
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5032

Lead Topper

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Natore, Bangladesh
Advertising company Lead Topper was launched in 2019. They are in Natore, Bangladesh and have a small team. Their services include advertising, email marketing, direct marketing, social media marketing, and more.
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5033

Prospacto

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Bengaluru, India
Established in 2015, Prospacto is a demand generation marketing company. The small Bengaluru, India-based team offers demand generation marketing, account-based marketing, direct marketing, sales outsourcing, and more.
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5034

Blue Tangerine

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Dubai, United Arab Emirates
Blue Tangerine is a SEO agency located in Dubai, United Arab Emirates. The small company was founded in 2023. Their team focuses on search engine optimization, pay per click, branding, social media marketing, and more.
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5035

Zillion Ten Agency

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Nalta Sharif, Bangladesh
Zillion Ten Agency is a PPC company established in 2017. The small Nalta Sharif, Bangladesh-based team provides pay per click, social media marketing, search engine optimization, sms marketing, and more.
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5036

360 Circuits

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Orange, CA
Based in Orange, California, 360 Circuits is a small public relations firm. They offer public relations, marketing strategy, content marketing, email marketing, and more and were launched in 2004.
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5037

Paradigm Digital Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Fishers, IN
Content marketing company Paradigm Digital Group was launched in 2002. Their small team is in Fishers, Indiana and provides content marketing, email marketing, search engine optimization, video production, and more.
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5038

Vasmi Group

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Visakhapatnam, India
Vasmi Group is a digital strategy company founded in 2021. Their small team is in Visakhapatnam, India. Their services include digital strategy, social media marketing, mobile & app marketing, search engine optimization, and more.
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5039

Marketing Department Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Houghton, MI
In Houghton, Michigan, Marketing Department Inc. Is a branding firm. The small team provides branding, market research, social media marketing, search engine optimization, and more. The company was founded in 2000.
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5040

Medowa Global Pvt Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Thiruvananthapuram, India
In Thiruvananthapuram, India, Medowa Global Pvt Ltd is a marketing strategy company. The small team offers marketing strategy, social media marketing, search engine optimization, pay per click, and more. The firm was founded in 2011.
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