What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of April 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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5101

Pekaabo

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Tampa, FL
Social media marketing company Pekaabo is located in Tampa, Florida. They specialize in social media marketing, content marketing, search engine optimization, marketing strategy, and more and were founded in 2021.

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5102

Sales Scalability

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Penticton, Canada
Business consulting company Sprouting Shoots is located in Penticton, Canada and Gurugram, India. Launched in 2021, the small team offers business consulting, corporate training, sales outsourcing, marketing strategy, and more.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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5103

RealCloud Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- West End, Australia
RealCloud Solutions is a business consulting company located in West End, Australia. The small company was founded in 2018. Their team offers business consulting, back office outsourcing, corporate training, and sales outsourcing.

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5104

Flyerdigi

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Surat, India
Flyerdigi is a small Surat, India-based digital strategy company. They specialize in digital strategy, social media marketing, email marketing, search engine optimization, and more and were founded in 2019.
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5105

Let's B Media

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Marlboro, NJ
Let's B Media, a marketing strategy company, was established in 2018. The firm specializes in marketing strategy, digital strategy, social media marketing, content marketing, and more and has a small team.
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5106

GMD INFOTECH

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Srinagar, India
GMD INFOTECH is a small digital strategy company. They specialize in digital strategy, social media marketing, search engine optimization, pay per click, and more and were established in 2022. The company is headquartered in Srinagar, India.
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5107

NYDSTech BPO Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Fort Myers, FL
NYDSTech BPO Solutions is a fulfillment company founded in 2020. The small Fort Myers, Florida-based team provides fulfillment, social media marketing, search engine optimization, graphic design, and more.
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5108

Framework SEO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Bacolod, Philippines
Framework SEO, a web development company, was established in 2023. Their small team is located in Bacolod, Philippines and Cebu City, Philippines. Their services include web development, social media marketing, content marketing, search engine optimization, and more.
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5109

Adyfie

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Delhi, India
Adyfie is a social media marketing agency launched in 2020. The company offers social media marketing, content marketing, search engine optimization, pay per click, and more and has a small team. The company is in Delhi, India.
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5110

Cheryl Jefferson & Associates, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Fulton, MD
Cheryl Jefferson & Associates, LLC is an accounting company. Established in 2003, the team focuses on accounting, financial consulting, call center services, and back office outsourcing. Their small company is Fulton, Maryland-based.
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5111

Digics Private Limited

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Ghaziabad, India
Digics Private Limited, a marketing strategy company, was founded in 2020. Their small team is based in Ghaziabad, India. Their services include marketing strategy, social media marketing, email marketing, search engine optimization, and more.
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5112

Clarity Accounting & Business Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Ottawa, Canada
Clarity Accounting & Business Consulting is an accounting company. Launched in 2021, the small agency is located in Ottawa, Canada. Their services include accounting, business consulting, financial consulting, call center services, and more.
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5113

Clickhouse Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Egkomi, Cyprus
Clickhouse Media is a small branding agency located in Egkomi, Cyprus. They specialize in branding, sms marketing, social media marketing, email marketing, and more and were launched in 2014.
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5114

Barge Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Columbus, OH
Barge Marketing is a Columbus, Ohio-based branding company. The small team focuses on branding, marketing strategy, social media marketing, email marketing, and more. The agency was established in 2020.
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5115

Focused Engagement

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Salt Lake City, UT
Focused Engagement is a SEO agency located in Salt Lake City, Utah. The small team specializes in search engine optimization, web design, video marketing, branding, and more and was established in 2018.
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5116

MD Internet Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Houston, TX
Social media marketing company MD Internet Marketing is located in Houston, Texas. Founded in 2013, the small team specializes in social media marketing, pay per click, corporate training & coaching, search engine optimization, and more.
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5117

SFL E-Commerce

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Fort Worth, TX
Based in Fort Worth, Texas, SFL E-Commerce is a social media marketing firm. They provide social media marketing, content marketing, email marketing, affiliate marketing, and more and were founded in 2022.
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5118

Genie Rocket

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Keller, TX
Small digital strategy company Genie Rocket, is located in Keller, Texas. They focus on digital strategy, CRM consulting and SI, corporate training & coaching, email marketing, and more and were founded in 2021.
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5119

Mired Web Services

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dallas, TX
Mired Web Services is a website development firm located in Dallas, Texas. Launched in 2022, the small team offers web development, market research, social media marketing, email marketing, and more.
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5120

Billow Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Springville, UT
Billow Media is an email marketing company. Established in 2020, the team provides email marketing, sms marketing, social media marketing, conversion optimization, and more. Their small firm is headquartered in.
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5121

Tuple

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Lehi, UT
Tuple, a SEO agency, is based in Lehi, Utah. The small firm was launched in 2017. Their team specializes in search engine optimization, web design, sms marketing, branding, and more.
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5122

Adfluent

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Toronto, Canada
PPC agency Adfluent was established in 2010. The small Toronto, Canada-based team focuses on pay per click, social media marketing, search engine optimization, and sales outsourcing.
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5123

Equity Sports Partners

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Armonk, NY
Equity Sports Partners is a small sports marketing company. In Armonk, New York, the company was founded in 2013. Their team specializes in sports marketing, branding, content marketing, advertising, and more.
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5124

Hochberg Sports Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- New York, NY
Hochberg Sports Marketing is a small sports marketing company launched in 2019. Their services include sports marketing, branding, public relations, marketing strategy, and more. The company is located in New York, New York.

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5125

Echo Sports Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Berkeley, CA
Sports marketing company Echo Sports Marketing is located in Berkeley, California. The small firm was established in 2006. Their team focuses on sports marketing, direct marketing, market research, marketing strategy, and more.
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5126

Gravitate Sports Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- San Diego, CA
Gravitate Sports Marketing, a sports marketing company, was established in 2010. The agency specializes in sports marketing, branding, marketing strategy, business consulting, and more and has a small team.
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5127

Exceptional Ad Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Rajkot, India
Established in 2020, Exceptional Ad Agency is a digital strategy company. The small team specializes in digital strategy, social media marketing, search engine optimization, pay per click, and more. The company is in Rajkot, India.
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5128

McGill Buckley | A Branding Company

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Ottawa, Canada
McGill Buckley | A Branding Company is a small branding agency. Founded in 1996, the team offers branding, logo, marketing strategy, social media marketing, and more. The company is based in Ottawa, Canada.
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5129

BWdB

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Minneapolis, MN
BWDB, a branding agency, is headquartered in. Launched in 2020, the small team specializes in branding, market research, ERP consulting and SI, web development, and more.
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5130

Cidax Integrated

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Nairobi, Kenya
Established in 2020, Cidax Integrated is a digital strategy company. Their small team is in Nairobi, Kenya and specializes in digital strategy, web design, IT strategy consulting, cloud consulting & SI, and more.
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