What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of April 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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5131

BWdB

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Minneapolis, MN
BWDB, a branding agency, is headquartered in. Launched in 2020, the small team specializes in branding, market research, ERP consulting and SI, web development, and more.
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5132

Cidax Integrated

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Nairobi, Kenya
Established in 2020, Cidax Integrated is a digital strategy company. Their small team is in Nairobi, Kenya and specializes in digital strategy, web design, IT strategy consulting, cloud consulting & SI, and more.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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5133

Digital Transformation Management

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Fort Lauderdale, FL
Digital Transformation Management is a small social media marketing agency. The Fort Lauderdale, Florida-based firm was founded in 2018. Their team specializes in social media marketing, search engine optimization, web development, e-commerce development, and more.
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5134

KTM Digital Marketing Agency

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Dubai, United Arab Emirates
KTM Digital Marketing Agency, a digital strategy company, is based in Dubai, United Arab Emirates. The small agency was founded in 2024. Their team focuses on digital strategy, social media marketing, content marketing, search engine optimization, and more.
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5135

Saba Group Now

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Detroit, MI
Saba Group Now is a business consulting company. The small Detroit, Michigan-based company was founded in 2017. Their services include business consulting, staffing, recruiting, recruitment process outsourcing, and more.
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5136

Quality Consultation Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Honolulu, HI
Quality Consultation Service is a small SEO company. Launched in 2020, the team provides search engine optimization, web design, business consulting, marketing strategy, and more. The agency is in Honolulu, Hawaii.
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5137

Golden Goose Digital

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Prahran, Australia
Golden Goose Digital, a branding firm, was founded in 2023. Their small team is headquartered in Prahran, Australia. Their services include branding, marketing strategy, social media marketing, email marketing, and more.
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5138

The Search Studios

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Kanpur, India
The Search Studios is a small digital strategy company. Launched in 2022, the team offers digital strategy, search engine optimization, advertising, branding, and more. The firm is located in Kanpur, India.
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5139

Employy

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Mableton, GA
Employy is a back office outsourcing company. In Mableton, Georgia, their small team focuses on back office outsourcing, customer service outsourcing, social media marketing, finance & accounting outsourcing (FAO), and more. The agency was founded in 2023.
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5140

Docius Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Frederick, MD
Docius Consulting is a business consulting company. They are in Frederick, Maryland and have a small team. Their services include business consulting, marketing strategy, corporate training & coaching, commercial financing, and more.
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5141

Boundless Marketing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Westerville, OH
Boundless Marketing is a small marketing strategy company headquartered in Westerville, Ohio. They provide marketing strategy, digital strategy, social media marketing, content marketing, and more and were founded in 2023.
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5142

Essential Technology Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Aurora, CO
In Aurora, Colorado, Essential Technology Solutions is an IT managed services company. The small team offers IT managed services and call center services and was established in 2010.
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5143

Continuity Consulting Management Group, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Columbia, SC
Continuity Consulting Management Group, LLC is a business consulting company. Established in 2023, the team provides business consulting, market research, call center services, back office outsourcing, and more. Their small agency is located in Columbia, South Carolina.
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5144

MS2 Retail Advisory

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Vaughan, Canada
MS2 Retail Advisory is a back office outsourcing company. Launched in 2022, the team focuses on back office outsourcing, customer service outsourcing, finance & accounting outsourcing (FAO), and sales outsourcing. Their small firm is based in Vaughan, Canada.
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5145

LVT Marketing

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Reno, NV
Located in Reno, Nevada, LVT Marketing is a web design company. The firm offers web design, digital strategy, branding, search engine optimization, and more and is small.The firm was founded in 2023.
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5146

424Digital Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Manama, Bahrain
424Digital Solutions is a social media marketing firm. The small Manama, Bahrain-based team provides social media marketing, content marketing, search engine optimization, pay per click, and more. The agency was launched in 2017.
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5147

Solutions Co.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Salmiya, Kuwait
Solutions Co. Is a Salmiya, Kuwait-based web development company. The small team focuses on web development, social media marketing, email marketing, search engine optimization, and more and was founded in 2008.
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5148

Kak Varley Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Phoenix, AZ
Kak Varley Marketing is a small SEO agency. They offer search engine optimization, social media marketing, web design, graphic design, and more and were founded in 2015. The firm is in Phoenix, Arizona.
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5149

Raw Code Developers

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Kuwait City, Kuwait
Raw Code Developers is a small SEO agency. They specialize in search engine optimization, web design, ux/ui design, cloud consulting & SI, and more and were launched in 2019. The firm is located in Kuwait City, Kuwait.
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5150

SEOMarketing.com

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Jupiter, FL
SEOMarketing.com is a Jupiter, Florida-based SEO company. Launched in 2005, the small team provides search engine optimization, social media marketing, content marketing, pay per click, and more.
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5151

REIZ

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Warszawa, Poland
Established in 2022, Reiz is a social media marketing firm. Their small team is based in Warszawa, Poland and focuses on social media marketing, content marketing, sales outsourcing, and event management.
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5152

Jubilant Web

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Miami, FL
Launched in 2007, Jubilant Web is a SEO company. Their small team is headquartered in Miami, Florida and Medellín, Colombia and provides search engine optimization, pay per click, web design, social media marketing, and more.
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5153

Grassfire Digital Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Fayetteville, AR
Social media marketing company Grassfire Digital Marketing is located in Fayetteville, Arkansas. The firm provides social media marketing, search engine optimization, web design, branding, and more and is small.The firm was launched in 2020.
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5154

eLocal Web Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- San Marcos, CA
ELocal Web Solutions is a social media marketing company based in San Marcos, California. The small company was established in 2012. Their services include social media marketing, content marketing, email marketing, search engine optimization, and more.
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5155

805 SEO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Paso Robles, CA
Launched in 2021, 805 SEO is a social media marketing agency. The firm specializes in social media marketing, search engine optimization, content marketing, email marketing, and more and has a small team. The firm is headquartered in Paso Robles, California.

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5156

Core6 Marketing | Coastline Marketing Group, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Monterey, CA
Core6 Marketing | Coastline Marketing Group, Inc., a small SEO company, is headquartered in Monterey, California. They specialize in search engine optimization, marketing strategy, social media marketing, content marketing, and more and were founded in 2007.
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5157

Denver Digital Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Denver, CO
Denver Digital Agency , a small SEO company, is in Denver, Colorado. They provide search engine optimization, pay per click, web design, conversion optimization, and more and were founded in 2015.
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5158

Unframed Digital

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Denver, CO
Unframed Digital is a branding agency. Launched in 2020, the team offers branding, market research, content marketing, conversion optimization, and more. Their small agency is Denver, Colorado-based.
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5159

Virtual Collective

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Nashville, TN
Virtual Collective is a social media marketing company. They are in Nashville, Tennessee and have a small team. Their team specializes in social media marketing, email marketing, web design, web development, and more.
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5160

Graffio

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Lucca, Italy
Graffio is a branding agency. The small Lucca, Italy-based agency was launched in 2003. Their team specializes in branding, custom software development, web development, mobile app development, and more.
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