What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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5251

Adspring

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Villeneuve-d'Ascq, France
Adspring is a social media marketing agency in Villeneuve-d'Ascq, France. They provide Social Media Marketing and Affiliate Marketing.
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5252

Grexa.ai

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- New York, NY
Grexa.ai is a social media marketing firm launched in 2024. Their services include Social Media Marketing and Conversion Optimization.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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5253

Alliance 4 Data

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Alameda, CA
Alliance 4 Data, an Email Marketing company, was launched in 2017. The small team offers Email Marketing and BI & big data consulting & SI.
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5254

Avilamb

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Arlington, VA
Established in 2006, Avilamb is a big data company. The agency offers BI & big data consulting & SI and cloud consulting & SI.
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5255

Alive Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Plano, TX
Alive Agency is a small Market Research company launched in 2022. Their team specializes in Market Research and Marketing Strategy.
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5256

BizXpand

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Wien, Austria
BizXpand is a branding agency headquartered in Wien, Austria. They focus on Branding and Web Development.
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5257

Ivan SEO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Fort Worth, TX
Small SEO services firm Ivan SEO, is based in Fort Worth, Texas. The team offers Search Engine Optimization and BI & big data consulting & SI.
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5258

Intuitive API

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Intuitive API is a small Market Research company based in San Mateo, California. The team specializes in Market Research and BI & big data consulting & SI.
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5259

Specrom Analytics

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Specrom Analytics is an artificial intelligence firm. Launched in 2017, the team specializes in Artificial Intelligence and BI & big data consulting & SI. The company is in Atlanta, Georgia.
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5260

EmailScrapingServices

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
EmailScrapingServices is a small big data company based in New York City, New York. The team specializes in BI & big data consulting & SI and Sales Outsourcing.
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5261

Computer Care Professionals

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Scottsdale, AZ
Computer Care Professionals is an IT managed services company. They specialize in IT managed services and Call Center Services and were founded in 2004. The company is in Scottsdale, Arizona.
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5262

Spark Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Spark Marketing is a Market Research company. The team is based in Scottsdale, Arizona, and their services include Market Research and Content Marketing.
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5263

22Peaks

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Lakewood, CO
Launched in 2024, 22Peaks, a small web design agency, is in Lakewood, Colorado. Their services include Web Design and Sales Outsourcing.
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5264

Dignetic Digital

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Dignetic Digital, a social media marketing firm, was launched in 2020. The company focuses on Social Media Marketing and Search Engine Optimization, and is small.
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5265

Andrade Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Painesville, OH
Andrade Marketing is a Painesville, Ohio-based social media marketing firm. Founded in 2022, the team provides Social Media Marketing and Content Marketing.
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5266

Tempo Strategic

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- New York, NY
Tempo Strategic, a small social media marketing company, is headquartered in New York, New York. The team focuses on Social Media Marketing and Pay Per Click.
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5267

8Bend Marketing, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Chattanooga, TN
8Bend Marketing, LLC is a Chattanooga, Tennessee-based social media marketing agency. Established in 2019, the team focuses on Social Media Marketing and Email Marketing.
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5268

Real Time Lead Gen

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Bloomsburg, PA
Real Time Lead Gen is a small Bloomsburg, Pennsylvania-based pay per click agency. The team offers Pay Per Click and Search Engine Optimization.
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5269

Forward Leap Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Irvine, CA
Forward Leap Marketing is a social media marketing agency established in 2012. Their services include Social Media Marketing and Email Marketing.
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5270

VIGO Digital

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Moreton, England
Headquartered in Moreton, England, VIGO Digital is a small social media marketing agency. The team specializes in Social Media Marketing and Search Engine Optimization.
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5271

Interactive Audiences

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- London, England
Interactive Audiences is a London, England-based pay per click agency. Founded in 2014, the team specializes in Pay Per Click and Social Media Marketing.
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5272

Tenacity Advertising

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Perth, Australia
Tenacity Advertising is an Advertising company. In Perth, Australia, the firm specializes in Advertising and Market Research.
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5273

GDRX Heights

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
GDRX Heights is a social media marketing firm. Launched in 2024, the team focuses on Social Media Marketing and Content Marketing.
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5274

Vybe Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Fort Worth, TX
Vybe Media is a PPC agency launched in 2017. The agency focuses on Pay Per Click and Social Media Marketing, and is small.
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5275

Viral Compass Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Alvarado, TX
Viral Compass Media is a social media marketing company located in Alvarado, Texas. They provide Social Media Marketing and Search Engine Optimization and were established in 2016.
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5276

Ohh Snap Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Ohh Snap Marketing , a social media marketing firm, is located in Tacoma, Washington. They offer Social Media Marketing and Affiliate Marketing and were founded in 2021.
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5277

the viraltrees

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- New Delhi, India
The viraltrees, a social media marketing firm, is headquartered in New Delhi, India and New Delhi, India. They offer Social Media Marketing and Sales Outsourcing and were launched in 2020.
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5278

J2 Marketing Studio

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
J2 Marketing Studio is a Marketing Strategy company. They specialize in Marketing Strategy and Event Marketing and were established in 2023. The company is headquartered in Boston, Massachusetts.
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5279

KoN Corporation

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Clifton, NJ
KoN Corporation is an IT strategy consulting company. The team is based in Clifton, New Jersey, and their services include IT strategy consulting and Business Consulting.
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5280

MVMT Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Memphis, TN
Located in Memphis, Tennessee, MVMT Group is a CRM consulting and SI company. Established in 2021, the team specializes in CRM consulting and SI and Branding.
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