What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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5041

Sulzer Creative Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Tampa, FL
Sulzer Creative Agency, an advertising company, was launched in 2001. The company specializes in advertising, branding, video marketing, social media marketing, and more and has a small team.
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5042

EsaleMedia

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Kazipet, India
Headquartered in Kazipet, India and Secunderabad, India, EsaleMedia is an e-commerce development firm. The small company was launched in 2012. Their services include e-commerce development, web development, mobile app development, call center services, and more.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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5043

Deepcode Innovations Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Najjera, Uganda
Deepcode Innovations Limited, a SEO company, is based in Najjera, Uganda. Launched in 2019, the small team specializes in search engine optimization, custom software development, social media marketing, email marketing, and more.
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5044

Concord Media

(0 Reviews)

Not yet reviewed.
- $10,000+
- 10 - 49 employees
- North Vancouver, Canada
Branding company Concord Media was launched in 2022. They are in North Vancouver, Canada and have a small team. Concord Media offers branding, marketing strategy, social media marketing, search engine optimization, and more.
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5045

Digikestra

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Harrow, United Kingdom
Digikestra is a Harrow, United Kingdom-based digital strategy company. The firm provides digital strategy, social media marketing, content marketing, mobile & app marketing, and more and is small.The firm was launched in 2018.
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5046

Sales Booster

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Undisclosed
SEO agency Sales Booster is based in. The firm specializes in search engine optimization, conversion optimization, social media marketing, web design, and more and is small.The firm was established in 2013.
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5047

Global results

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Dover, DE
Global results is a social media marketing company. In Dover, Delaware, their small team offers social media marketing, content marketing, email marketing, search engine optimization, and more. The company was launched in 2015.
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5048

Authornate

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Islamabad, Pakistan
Launched in 2017, Authornate is a social media marketing company. The small Islamabad, Pakistan-based team provides social media marketing, search engine optimization, ux/ui design, custom software development, and more.
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5049

D-SOL Media Marketing

(0 Reviews)

Not yet reviewed.
- $5,000+
- Freelancer employees
- Burlington, Canada
D-SOL Media Marketing is a small Burlington, Canada-based mobile & app marketing company. Established in 2003, the team offers mobile & app marketing, voice services, email marketing, advertising, and more.
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Industries
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5050

Global Reach Advertising

(0 Reviews)

Not yet reviewed.
- $5,000+
- Freelancer employees
- Vancouver, Canada
Global Reach Advertising is a branding firm. They focus on branding, voice services, email marketing, advertising, and more and were founded in 2007. The agency is based in Vancouver, Canada.
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5051

RonkyBest Digital Marketing Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Ibadan, Nigeria
RonkyBest Digital Marketing Agency, a advertising company, is based in Ibadan, Nigeria. They offer advertising, social media marketing, email marketing, sales outsourcing, and more and were founded in 2020.
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5052

Idea Tanks

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Dhaka, Bangladesh
Idea Tanks is a CRM consulting and SI company headquartered in Dhaka, Bangladesh. The small firm was launched in 2023. Their services include CRM consulting and SI, email marketing, call center services, and IT managed services.
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5053

Sharon Infotech

(0 Reviews)

Not yet reviewed.
- $1,000+
- Freelancer employees
- Nagpur, India
IT managed services company Sharon Infotech was established in 2013. Headquartered in Nagpur, India, their small team specializes in IT managed services, search engine optimization, web design, logo, and more.
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5054

Novabyte media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Mjølkeråen, Norway
Novabyte media is a social media marketing company established in 2023. Their small team is based in Mjølkeråen, Norway. Their services include social media marketing, conversion optimization, other digital marketing, IT strategy consulting, and more.
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5055

Brand Babylon
(1 Reviews) 5.0
- Timeliness
  5.0
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  5.0
- $1,000+
- 2 - 9 employees
- Las Vegas, NV
Brand Babylon is a branding firm. Their small team is based in Las Vegas, Nevada. The company offers branding, public relations, digital strategy, social media marketing, and more. The company was founded in 2020.
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5056

ClarityPeak
(1 Reviews) 5.0
- Timeliness
  4.5
- Service Excellence
  5.0
- Value
  5.0
- Would Recommend
  4.5
- Undisclosed
- 2 - 9 employees
- Chennai, India
Launched in 2024, ClarityPeak is a SEO company. The firm offers search engine optimization, digital strategy, social media marketing, email marketing, and more and has a small team.
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5057

UP Creative, Inc.

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Long Beach, CA
Founded in 2012, UP Creative is a full-service technology service outsourcing agency. They are based in Long Beach, Calif., but also have offices in Tunisia, Singapore, Phillippines, India, and American Fork, Utah. UP Creative has more than 200 employees in total. Most of its clients are in the real estate, retail, arts and entertainment, and consumer products and services sectors. Services include voice/call center services, back office services, custom software development, mobile app development, and SEO.

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Clients
- Century 21
Industries
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5058

Found Me Online

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Spring, TX
Small advertising company Found Me Online, is located in Spring, Texas. The team provides advertising, branding, digital strategy, search engine optimization, and more.

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5059

Framework Digital

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Aylesbury, United Kingdom
In Aylesbury, United Kingdom, Framework Digital is a digital strategy company. The agency provides digital strategy, search engine optimization, advertising, custom software development, and more and is small.The agency was launched in 2013.
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5060

FogPusher

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- OKC, OK
In OKC, Oklahoma, FogPusher is a social media marketing agency. They offer social media marketing, web design, advertising, ux/ui design, and more and were launched in 2015.

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5061

Small Business Deacon

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Boston, MA
Small Business Deacon, a digital strategy company, is in Boston, Massachusetts. The small team offers digital strategy, search engine optimization, social media marketing, web design, and more and was established in 2013.

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5062

MedPOINT Management

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Los Angeles, CA
Non-voice bpo/back office services company MedPOINT Management is located in Los Angeles, California. The small team offers non-voice bpo/back office services and voice services and was launched in 1987.

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5063

Fridge Productions Limited

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Saltburn-by-the-Sea, United Kingdom
Fridge Productions Limited, a broadcast video company, was established in 1998. They are in Saltburn-by-the-Sea, United Kingdom and have a small team. Fridge Productions Limited provides broadcast video, video production, advertising, and voice services.
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5064

JBDM Limited

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- London, United Kingdom
JBDM Limited is a London, United Kingdom-based social media marketing agency. The small team specializes in social media marketing, video production, advertising, branding, and more. The company was established in 2011.
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5065

Cognito Marketing, LLC

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Minneapolis, MN
Cognito Marketing, LLC is a marketing agency based in Minneapolis. Founded in 2013, Cognito's sole owner aims to help small- to mid-sized companies gain greater exposure by providing web design and marketing strategy as well as a host of other marketing services ranging from SEO to branding.

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Clients
- Demand Chain Systems
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5066

RedTorch

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- London, United Kingdom
RedTorch is a small PR company. They provide public relations, marketing strategy, content marketing, media planning & buying, and more and were launched in 2006. The agency is based in London, United Kingdom.
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5067

NCube Digital

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Milton Keynes, United Kingdom
NCube Digital, a SEO company, is located in Milton Keynes, United Kingdom. The small team specializes in search engine optimization, pay per click, and voice services. The agency was launched in 2017.
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5068

Lam.Agency

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Nashville, TN
SEO agency Lam.Agency was founded in 1991. The small team offers search engine optimization, social media marketing, web design, advertising, and more. The company is located in Nashville, Tennessee.

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5069

Inbound Lead Solutions

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Detroit, MI
Web design agency Inbound Lead Solutions is headquartered in Detroit, Michigan. The small team provides web design, content marketing, email marketing, social media marketing, and more and was founded in 2013.

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5070

Perspective Edge

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Jacksonville, FL
SEO services firm Perspective Edge was founded in 2013. They are based in Jacksonville, Florida and have a small team. Perspective Edge specializes in search engine optimization, advertising, social media marketing, web development, and more.

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