What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of December 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (58 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  Customer Service Outsourcing company SupportYourApp was launched in 2010. They are located in Wilmington, Delaware; Beograd, Serbia and DSR, Argentina and have a large team. SupportYourApp focuses on Customer Service Outsourcing, Back Office Outsourcing, and Call Center Services.
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- A-SALES AB
  (27 Reviews) 4.9
  - Timeliness
    5.0
  - Service Excellence
    4.9
  - Value
    5.0
  - Would Recommend
    4.9
  - $1,000+
  - 50 - 249 employees
  - Ed, Sweden
  A-SALES AB is a sales outsourcing company founded in 2023. Their small team is headquartered in Ed, Sweden. The agency provides sales outsourcing, email marketing, content marketing, CRM consulting and SI, and more.
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- XACT
  (31 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.0
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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5191

Shakin Consulting

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Undisclosed
Shakin Consulting is a Marketing Strategy company. Launched in 2023, the firm is headquartered in. Their services include Marketing Strategy and Custom Software Development.
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5192

Genius Traders

(0 Reviews)

Not yet reviewed.
- $25,000+
- 2 - 9 employees
- Islamabad, Pakistan
Genius Traders is a small IT managed services company. They provide IT managed services and other IT consulting and SI and were founded in 2024.
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Featured provider
- Hugo
  (25 Reviews) 5.0
  - Timeliness
    4.9
  - Service Excellence
    5.0
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Chicago, IL
  Hugo is a back office outsourcing company. They focus on back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more and were founded in 2017. Their large team is Chicago, Illinois-based.
  
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5193

Work Align

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Amersfoort, Netherlands
Business Consulting company Work Align was founded in 2022. Based in Amersfoort, Netherlands, the team offers Business Consulting and Sales Outsourcing.
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5194

Information Process Solutions and Services

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Overland Park, KS
Information Process Solutions and Services is a small Digital Strategy company launched in 2018. Their services include Digital Strategy and Search Engine Optimization.
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5195

Market Magnet Pros

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
Pay per click agency Market Magnet Pros was established in 2012. The small team specializes in Pay Per Click and Web Design.
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5196

LT3 Strategy

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Cottonwood Heights, UT
LT3 Strategy, a Business Consulting company, is headquartered in Cottonwood Heights, Utah. They specialize in Business Consulting and Corporate Training & Coaching.
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5197

Oktasales

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Alba Iulia, Romania
Digital Strategy company Oktasales is based in Alba Iulia, Romania. Their services include Digital Strategy and Content Marketing.
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5198

EQUESTRIS

(0 Reviews)

Not yet reviewed.
- $10,000+
- 2 - 9 employees
- Zagreb, Croatia
PR agency EQUESTRIS specializes in Public Relations and Digital Strategy. They are headquartered in Zagreb, Croatia.
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5199

{algo+rhythm}

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Fort Worth, TX
{algo+rhythm} is a Digital Strategy company. Their small team is headquartered in Fort Worth, Texas and offers Digital Strategy and Search Engine Optimization. The company was established in 2001.
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5200

Libss Media

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
Libss Media is a small Edmonton, Canada-based web design company. Their services include Web Design and Sales Outsourcing.
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5201

11Path Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Prospect, KY
11Path Media is a small SEO company headquartered in Prospect, Kentucky. The team provides Search Engine Optimization and Pay Per Click.
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5202

DCL DOO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Srebrenik, Bosnia and Herzegovina
Custom software development company DCL DOO is in Srebrenik, Bosnia and Herzegovina and Srebrenik, Bosnia and Herzegovina. Their services include Custom Software Development and Web Design.
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5203

IMMIX Strategic

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Mobile, AL
IMMIX Strategic is a small Marketing Strategy company established in 2020. Their team offers Marketing Strategy and Email Marketing.
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5204

Digital Copywriting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Digital Copywriting, a branding agency, was launched in 2015. The agency focuses on Branding and Social Media Marketing.
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5205

C Squared Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Dublin, Ireland
Branding company C Squared Marketing was established in 2020. In Dublin, Ireland, the team focuses on Branding and Public Relations.
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5206

Riveting Co

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Indianapolis, IN
Riveting Co is a branding company. They are based in Indianapolis, Indiana and have small team. Their services include Branding and Marketing Strategy.
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5207

Lindsay Hanson Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Boston, MA
Located in Boston, Massachusetts, Lindsay Hanson Inc. Is a small social media marketing agency. Their services include Social Media Marketing and Sales Outsourcing.
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5208

STRATAC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Falls Church, VA
Established in 2004, STRATAC is a branding agency. Their team focuses on Branding and Search Engine Optimization.
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5209

Riseable

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Milwaukee, WI
Riseable is a social media marketing company. Headquartered in Milwaukee, Wisconsin, their team provides Social Media Marketing and Pay Per Click.
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5210

SDLT Digital Marketing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Laguna Beach, CA
SDLT Digital Marketing is a social media marketing company. The Laguna Beach, California-based team specializes in Social Media Marketing and Search Engine Optimization.
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5211

OTguided Inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
OTguided Inc is a branding firm based in Lincoln, Nebraska. Founded in 2021, the team focuses on Branding and Call Center Services.
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5212

Keenfunnel

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Albany, NY
Established in 2018, Keenfunnel is an Email Marketing company. Their services include Email Marketing and Search Engine Optimization.
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5213

Scott Growth Strategies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- West Fargo, ND
Scott Growth Strategies, a small PR company, is in West Fargo, North Dakota. The team provides Public Relations and Digital Strategy.
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5214

Michael Pacheco Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Portland, OR
Established in 2017, Michael Pacheco Consulting is a Market Research company. The team specializes in Market Research and Marketing Strategy.
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5215

Realtor Shop

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Undisclosed
Realtor Shop is a small social media marketing agency headquartered in. The team focuses on Social Media Marketing and Content Marketing.
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5216

Edubang Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- New Delhi, India
Founded in 2019, Edubang Media is a web design agency. Located in New Delhi, India, the team focuses on Web Design and Sales Outsourcing.
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5217

Praktikel

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
Praktikel is a Marketing Strategy company launched in 2021. Headquartered in Spring Lake, Michigan, the team specializes in Marketing Strategy and Social Media Marketing.
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5218

Canty Digital

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Oak Flats, Australia
Canty Digital is a SEO company. The team focuses on Search Engine Optimization and Social Media Marketing, and the agency is located in Oak Flats, Australia.
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5219

Performance Marketing Analytics

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Sydney, Australia
Performance Marketing Analytics is a data analytics company. Launched in 2002, the agency specializes in BI & big data consulting & SI and Market Research.
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5220

Stealth Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Northville, MI
Based in Northville, Michigan, Stealth Consulting is a Fractional CMO Services company. The team offers Fractional CMO Services and Marketing Strategy.
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