What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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5221

360 Media Consulting

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Edmonton, Canada
SEO company 360 Media Consulting is located in Edmonton, Canada. The company specializes in search engine optimization, social media marketing, email marketing, and pay per click and is small.The company was launched in 2019.
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5222

Digital It Pro

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Rowmari, Bangladesh
Headquartered in Rowmari, Bangladesh and Rowmari, Bangladesh, Digital It Pro is a web design agency. The small agency was launched in 2022. Their services include web design.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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5223

Matayo Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Houston, TX
Matayo Solutions is a cybersecurity company. They are based in Houston, Texas and Hamilton, Canada and have a small team. The firm specializes in cybersecurity, web design, ux/ui design, BI & big data consulting & SI, and more.
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5224

digixVA

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Vancouver, Canada
DigixVA is a back office outsourcing company in Vancouver, Canada. The small team specializes in back office outsourcing, recruiting, recruitment process outsourcing, and call center services. The firm was launched in 2023.
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Clients
- accounting
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5225

Core Elevation, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Atlanta, GA
Core Elevation, Inc., a business consulting company, is based in Atlanta, Georgia. The small team focuses on business consulting, corporate training & coaching, event marketing, sales outsourcing, and more. The company was established in 2010.
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5226

KNC Marketing Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Mt. Juliet, TN
In Mt. Juliet, Tennessee, KNC Marketing Agency is a branding company. The agency specializes in branding, marketing strategy, social media marketing, content marketing, and more and is small.The agency was founded in 2019.
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5227

Visionary Digital Studios

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Milton, Australia
Headquartered in Milton, Australia, Visionary Digital Studios is an advertising company. They provide advertising, social media marketing, content marketing, web design, and more and were established in 2015.
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Industries
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5228

King Pixel Digital Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Adelaide, Australia
King Pixel Digital Marketing is a social media marketing firm. Launched in 2017, the team specializes in social media marketing, email marketing, CRM consulting and SI, e-commerce development, and more. Their small firm is Adelaide, Australia-based.
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5229

UBM LLC

(0 Reviews)

Not yet reviewed.
- $5,000+
- 2 - 9 employees
- Sheridan, WY
Business consulting company UBM LLC was launched in 2021. The small team provides business consulting, corporate training & coaching, direct marketing, CRM consulting and SI, and more. The company is located in Sheridan, Wyoming.
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Industries
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5230

Four Front

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Colombo , Sri Lanka
Four Front is a market research company. Their small team is based in Colombo , Sri Lanka and focuses on market research, social media marketing, search engine optimization, pay per click, and more. The company was established in 2023.
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5231

Radiance Marketing Group

(0 Reviews)

Not yet reviewed.
- $1,000+
- 2 - 9 employees
- Plano, TX
Radiance Marketing Group is a social media marketing firm founded in 2023. They are headquartered in Plano, Texas and have a small team. Their services include social media marketing, content marketing, email marketing, conversion optimization, and more.
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5232

99 Technologies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 2 - 9 employees
- Eagan, MN
99 Technologies, a social media marketing agency, is headquartered in Eagan, Minnesota and Rawalpindi, Pakistan. The small agency was launched in 2019. Their team offers social media marketing, generative ai, search engine optimization, web development, and more.
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5233

One Stop Resources - The Virtual Assistant Business

(0 Reviews)

Not yet reviewed.
- $1,000+
- Freelancer employees
- Cypress, TX
Established in 2005, One Stop Resources - The Virtual Assistant Business is a non-voice bpo/back office services company. The company offers non-voice bpo/back office services, voice services, business consulting, transcription, and more and has a small team.

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5234

Elvis Di Marcantonio

(0 Reviews)

Not yet reviewed.
- $1,000+
- Freelancer employees
- New York, NY
Elvis Di Marcantonio is an advertising company founded in 2000. The firm focuses on advertising, branding, broadcast video, voice services, and more and has a small team. The firm is based in New York, New York and Caracas, Venezuela.
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5235

Gaginang Consulting

(0 Reviews)

Not yet reviewed.
- $1,000+
- Freelancer employees
- Burnaby, Canada
Gaginang Consulting, a business consulting company, is based in Burnaby, Canada. The small agency was launched in 2021. Their team provides business consulting, content marketing, marketing strategy, digital strategy, and more.
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Industries
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5236

M.K. Madden Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Wichita, KS
M.K. Madden Consulting is a business consulting company launched in 2020. Based in Wichita, Kansas, their small team provides business consulting, branding, commercial financing, accounting, and more.
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5237

The Best Design

(0 Reviews)

Not yet reviewed.
- $1,000+
- Freelancer employees
- Higueruela, Spain
The Best Design is a web design agency headquartered in Higueruela, Spain. The small team specializes in web design, direct marketing, marketing strategy, content marketing, and more and was founded in 2023.
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5238

Fullgrain: A Healthcare Marketing Agency

(0 Reviews)

Not yet reviewed.
- $5,000+
- Freelancer employees
- Nashville, TN
Fullgrain: A Healthcare Marketing Agency, a small branding company and marketing strategy company, is located in Nashville, Tennessee. Founded in 2023, the team specializes in branding and marketing strategy.
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5239

The Edgewood Solution, LLC

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Little Rock, AR
Headquartered in Little Rock, Arkansas, The Edgewood Solution, LLC is a small social media marketing agency. Launched in 2020, the team provides social media marketing, search engine optimization, pay per click, digital strategy, and more.
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5240

Denny Miller SEO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Castle Rock, CO
Denny Miller SEO is a SEO services firm. Their small team is headquartered in Castle Rock, Colorado. The company focuses on search engine optimization, pay per click, web design, conversion optimization, and more. The company was launched in 2002.
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5241

Crecer Digital Social LLC.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Albuquerque, NM
Crecer Digital Social LLC. Is an Albuquerque, New Mexico-based branding firm. The small team specializes in branding, social media marketing, content marketing, email marketing, and more and was established in 2022.
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5242

BloomView Marketing LLC.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Albany, NY
BloomView Marketing LLC., a social media marketing agency, was established in 2023. Their small team is based in Albany, New York. Their services include social media marketing, search engine optimization, marketing strategy, conversion optimization, and more.
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5243

Upvise

(0 Reviews)

Not yet reviewed.
- $5,000+
- Freelancer employees
- Sollentuna, Sweden
Upvise is an advertising company located in Sollentuna, Sweden. The small team offers advertising, marketing strategy, digital strategy, content marketing, and more. The firm was launched in 2022.

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5244

Bold Vision Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Fairfax Station, VA
Bold Vision Marketing is a small SEO agency launched in 2023. Their team focuses on search engine optimization, web design, marketing strategy, media planning & buying, and more. The company is based in Fairfax Station, Virginia.
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5245

Modulariti Studios

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Houston, TX
Web development company Modulariti Studios was established in 2021. They are located in Houston, Texas and have a small team. Modulariti Studios offers web development, search engine optimization, content marketing, email marketing, and more.
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5246

Reveal Studio Co.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- AZ
Reveal Studio Co. Is a small , Arizona-based content writing services company. Founded in 2021, the team provides content writing services, branding, social media marketing, content marketing, and more.
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5247

Christina Copy Co.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Phoenix, AZ
Christina Copy Co. Is a content writing services company. Based in Phoenix, Arizona, their small team specializes in content writing services, content marketing, ux/ui design, cybersecurity, and more. The company was established in 2011.
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5248

Steve Maurer Freelance Writing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Fayetteville, AR
Steve Maurer Freelance Writing is a Fayetteville, Arkansas-based content marketing company. They offer content marketing, email marketing, content writing services, and sales outsourcing and were established in 2010.
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5249

Bridget Garner (BG Marketing)

(0 Reviews)

Not yet reviewed.
- $1,000+
- Freelancer employees
- Kalamazoo,
Bridget Garner (BG Marketing), an advertising company, was launched in 2022. The small team specializes in advertising, digital strategy, social media marketing, email marketing, and more. The company is in Kalamazoo,.
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5250

Mac Strat

(0 Reviews)

Not yet reviewed.
- Undisclosed
- Freelancer employees
- Indianapolis, IN
Mac Strat is a marketing strategy company headquartered in Indianapolis, Indiana. Launched in 2008, the small team provides marketing strategy, social media marketing, content marketing, search engine optimization, and more.
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