What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of April 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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4111

Live IT Support

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Balsall Common, United Kingdom
Live IT Support is an IT managed services company. They provide IT managed services, non-voice bpo/back office services, and voice services and were launched in 2016. Their small team is in Balsall Common, United Kingdom.
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4112

Marketing Envy

(0 Reviews)

Not yet reviewed.
- $10,000+
- 10 - 49 employees
- Ramat Gan, Israel
Marketing Envy is a Ramat Gan, Israel-based advertising company. The agency offers advertising, non-voice bpo/back office services, branding, voice services, and more and is small.The agency was founded in 2014.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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4113

MLT Creative

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Tucker, GA
Founded in 1984, MLT Creative is a small branding firm based in Tucker, Georgia. Their services include branding, voice services, content marketing, direct marketing, and more.
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4114

hagel IT-Services

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Hamburg, Germany
Hagel IT-Services is a cloud consulting & SI company. Established in 2004, the small agency is headquartered in Hamburg, Germany. Their services include cloud consulting & SI, custom software development, voice services, and cybersecurity.
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4115

FHE Oy

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Vantaa, Finland
Advertising company FHE Oy is in Vantaa, Finland. The small team focuses on advertising, voice services, business consulting, search engine optimization, and more. The agency was launched in 2017.

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4116

Outsourcing Bear

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Berlin, Germany
Outsourcing Bear is a software development company in Berlin, Germany. They provide custom software development, non-voice bpo/back office services, voice services, search engine optimization, and more and were launched in 2014.
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4117

APH Technologies

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Dubai, United Arab Emirates
Founded in 2009, APH Technologies is a phone answering service. Their small team is headquartered in Dubai, United Arab Emirates. Their team provides voice services, mobile app development, search engine optimization, web design, and more.
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4118

Ksoft

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Doha, Qatar
Ksoft is a digital strategy company established in 2000. The small team specializes in digital strategy, web design, web development, non-voice bpo/back office services, and more. The company is based in Doha, Qatar.
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4119

Hishab

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Dhaka, Bangladesh
Artificial intelligence firm Hishab is headquartered in Dhaka, Bangladesh. The small company was established in 2017. Their services include Artificial Intelligence, ERP consulting and SI, custom software development, and voice services.
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4120

Net Bangla Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- ঢাকা, Bangladesh
Net Bangla Limited is a ঢাকা, Bangladesh-based custom software development company. They offer custom software development, voice services, digital strategy, IT strategy consulting, and more and were launched in 2014.
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4121

the cubicle

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Dhaka, Bangladesh
Human resources firm the cubicle is in Dhaka, Bangladesh. The small firm was launched in 2016. Their team provides HR services, voice services, CRM consulting and SI, digital strategy, and more.
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4122

LW Research Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Los Angeles, CA
In Los Angeles, California, LW Research Group is a small human resources firm. The team offers HR services, voice services, translation, and transcription.
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4123

Trio.ai

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Beijing, China
Trio.ai is an AI firm. Established in 2016, the team specializes in Artificial Intelligence and voice services. Their small agency is Beijing, China-based.
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4124

Ftech Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Houston, TX
Ftech Solutions is an answering service company. The small Houston, Texas-based agency was launched in 2007. Their team focuses on voice services, logo, search engine optimization, web design, and more.
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4125

Spusht Technologies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Dubai, United Arab Emirates
Spusht Technologies, an IT managed services company, was established in 2002. They are based in Dubai, United Arab Emirates and have a small team. Their services include IT managed services, voice services, and cybersecurity.
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4126

Missan IT Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Sharjah, United Arab Emirates
Missan IT Solutions is a small Sharjah, United Arab Emirates-based IT managed services company. Established in 2004, the team specializes in IT managed services, IT strategy consulting, voice services, and cybersecurity.
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4127

Stratifyd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Charlotte, NC
Stratifyd is an artificial intelligence company established in 2015. The small team provides Artificial Intelligence, voice services, and marketing strategy. The firm is headquartered in Charlotte, North Carolina.
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4128

CRM Middle East

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Dubai, United Arab Emirates
CRM Middle East, a CRM consulting and SI company, was launched in 2001. The small team provides CRM consulting and SI, voice services, and market research. The firm is headquartered in Dubai, United Arab Emirates.
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4129

INGCO International

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Minneapolis, MN
INGCO International is a translation company headquartered in Minneapolis, Minnesota. They offer translation, voice services, transcription, and search engine optimization and were founded in 2006.
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4130

koreaninterpreters.net

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Los Angeles, CA
Koreaninterpreters.net, a translation company, is headquartered in Los Angeles, California. The small firm was founded in 2003. Their team provides translation, voice services, and transcription.
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4131

10Xfive

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Atlanta, GA
10Xfive is an answering service company. Established in 2016, the team offers voice services, media planning & buying, search engine optimization, web development, and more. Their small firm is Atlanta, Georgia-based.
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4132

Smart Offshore Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Belmore, Australia
Small non-voice bpo/back office services company Smart Offshore Solutions, is headquartered in Belmore, Australia. Established in 2016, the team focuses on voice services, non-voice bpo/back office services, accounting, and graphic design.
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4133

Envision Networked Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Honolulu, HI
Envision Networked Solutions, a small non-voice bpo/back office services company, is in Honolulu, Hawaii. The team specializes in non-voice bpo/back office services and voice services.
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4134

First Call

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Missoula, MT
Telephone answering service First Call was founded in 1998. Their small team is located in Missoula, Montana; Hamilton, Montana; Butte, Montana and Great Falls, Montana. First Call focuses on voice services, cloud consulting & SI, application management & support, cybersecurity, and more.
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4135

United Call Center Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Dearborn, MI
Headquartered in , , United Call Center Solutions is a small call center. Their services include voice services, conversion optimization, application management & support, business consulting, and more.
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4136

Neeyor Technologies

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Guwahati, India
Located in Guwahati, India, Neeyor Technologies is a non-voice bpo/back office services company. The firm provides non-voice bpo/back office services, market research, contract manufacturing, voice services, and more and is small.The firm was founded in 2016.
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4137

Star Global Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Suva, Fiji
Star Global Solutions, a non-voice bpo/back office services company, is located in Suva, Fiji. The small agency was established in 2015. Their team specializes in non-voice bpo/back office services, voice services, accounting, email marketing, and more.
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4138

Conexus Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Curridabat, Costa Rica
Conexus Group is a non-voice bpo/back office services company. Established in 2009, the small agency is based in Curridabat, Costa Rica. Their services include non-voice bpo/back office services, voice services, and mobile app development.

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4139

Elosophy

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Toledo, OH
Elosophy is a software development company. Their small team is headquartered in Toledo, Ohio and provides custom software development, voice services, mobile app development, web development, and more. The agency was founded in 2012.
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4140

Design I.T. Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Spokane, WA
Design IT Solutions, an answering service, was established in 2005. The firm specializes in voice services, cloud consulting & SI, IT managed services, cybersecurity, and more and has a small team.
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