What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of April 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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4171

E-Business Consulting

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Padova, Italy
E-Business Consulting is a small market research company. Founded in 2003, the firm is based in Padova, Italy. Their services include market research, social media marketing, CRM consulting and SI, business consulting, and more.
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4172

SKEAN Tech Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Hyderabad, India
SKEAN Tech Solutions is a IT strategy consulting company located in Hyderabad, India and Bournemouth, United Kingdom. Launched in 2013, the small team focuses on IT strategy consulting, Artificial Intelligence, business consulting, call center services, and more.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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4173

Seo company Uk

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- United Kingdom
In , Seo company Uk is a. The small team focuses on and was launched in 1986.

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4174

BBSA Marketing

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- London, United Kingdom
BBSA Marketing is a founded in 2012. The small London, United Kingdom-based team focuses on.

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4175

ID8.io

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Sarasota, FL
Based in Sarasota, Florida, ID8.io is an UX company. The small team offers ux/ui design, product design, cloud consulting & SI, web development, and more. The firm was launched in 2015.

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4176

XL Technologies

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Sarasota, FL
XL Technologies is a social media marketing agency founded in 2001. The small Sarasota, Florida-based team specializes in social media marketing, email marketing, pay per click, ux/ui design, and more.

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4177

PM & Partner Marketing Consulting GmbH

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Frankfurt am Main, Germany
PM & Partner Marketing Consulting GmbH is a market research company. The small Frankfurt am Main, Germany-based agency was launched in 1974. Their services include market research, business consulting, and call center services.

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4178

Anhui Foreign Enterprise Service Co., Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- China
Anhui Foreign Enterprise Service Co., Ltd. Is a business consulting company. Founded in 1996, the small firm is based in , China. Their team offers business consulting, HR services, call center services, back office outsourcing, and more.
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4179

4Marketing

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Portsmouth, United Kingdom
4Marketing is a direct marketing company. Launched in 2011, the team focuses on direct marketing, event marketing & planning, marketing strategy, and market research. Their small firm is Portsmouth, United Kingdom-based.
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4180

Ironwood Marketing Concepts

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Burlington, MA
Ironwood Marketing Concepts is a branding agency. Their small team is located in Burlington, Massachusetts. Their team provides branding, market research, business consulting, sales outsourcing, and more.
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4181

Karpato

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Wrocław, Poland
Karpato Józef Kaszowski is a CRM consulting and SI company. Their small team is in Wrocław, Poland. Their services include CRM consulting and SI. The company was founded in 2017.

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4182

physicians management network inc

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Laguna Hills, CA
Physicians management network inc is a finance & accounting outsourcing (FAO) company. The small Laguna Hills, California-based firm was launched in 2000. Their services include finance & accounting outsourcing (FAO), call center services, and business consulting.
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4183

Invisible Puppy

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Antwerpen, Belgium
Launched in 2017, Invisible Puppy is a sales outsourcing company. The company focuses on sales outsourcing, digital strategy, social media marketing, search engine optimization, and more and has a small team. The company is in Antwerpen, Belgium and Antwerpen, Belgium.
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4184

International Group Call

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Tiranë, Albania
International Group Call is a social media marketing agency headquartered in Tiranë, Albania. The small company was founded in 2014. Their team provides social media marketing, CRM consulting and SI, web development, call center services, and more.
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4185

Qormotho Limited

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Dhaka, Bangladesh
Qormotho Limited is a accounting company launched in 2018. They are headquartered in Dhaka, Bangladesh and have a small team. Their services include accounting, finance & accounting outsourcing (FAO), sales outsourcing, and customer service outsourcing.
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4186

3Rare Dynamics

(0 Reviews)

Not yet reviewed.
- $25,000+
- 10 - 49 employees
- Kolkata, India
3Rare Dynamics is a web design agency. Their small team is located in Kolkata, India and provides web design, web development, mobile app development, e-commerce development, and more. The company was established in 2022.
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4187

Ponka

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Gurgaon, India
Ponka is a artificial intelligence development company established in 2018. Their small team is headquartered in Gurgaon, India. The company focuses on Artificial Intelligence, call center services, back office outsourcing, transcription, and more.
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4188

ImaginePartners

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Kouba, Algeria
ImaginePartners is a small ERP consulting and SI company founded in 2000. Their services include ERP consulting and SI, custom software development, Artificial Intelligence, call center services, and more. The company is located in Kouba, Algeria; Tunis, Tunisia and Montrouge, France.
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4189

Auxilio Business Solutions Pty Ltd

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Riverstone, Australia
Established in 2008, Auxilio Business Solutions Pty Ltd is a small back office outsourcing company. Their team specializes in back office outsourcing, graphic design, call center services, web design, and more. The company is located in Riverstone, Australia.
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4190

MedICD

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Valley Stream, NY
Social media marketing company MedICD is based in Valley Stream, New York and Valley Stream, New York. The small team specializes in social media marketing, call center services, direct marketing, event marketing & planning, and more and was launched in 2022.
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4191

iCom

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Viškovo, Croatia
ICom is a social media marketing agency. They offer social media marketing, pay per click, broadcast video, sales outsourcing, and more and were founded in 2011. The company is in Viškovo, Croatia; Pula, Croatia and Rovinj, Croatia.
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4192

AventuricSOlutions Pvt Ltd

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Hyderabad, India
AventuricSOlutions Pvt Ltd, a phone answering service, is based in Hyderabad, India. The company provides call center services, back office outsourcing, customer service outsourcing, social media marketing, and more and has a small team.The company was founded in 2022.
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4193

SoftwareXprts

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Brampton, Canada
SoftwareXprts is a custom software development company and robotics process automation company located in Brampton, Canada and New Delhi, India. Established in 2013, the small team offers custom software development and robotics process automation.
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4194

Triumph Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Hollywood, FL
Established in 2009, Triumph Solutions is a accounting company. Headquartered in Hollywood, Florida; Fort Lauderdale, Florida; Bradenton, Florida and Orlando, Florida, their small team provides accounting, business consulting, sales outsourcing, digital strategy, and more.
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4195

Connect Company

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Stuttgart, Germany
Connect Company is a email marketing company. They focus on email marketing, social media marketing, and sales outsourcing and were launched in 2021. Their small team is based in Stuttgart, Germany.
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4196

We Are Working

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Tallahassee, FL
We Are Working is a Tallahassee, Florida-based back office outsourcing company. The small company was founded in 2019. Their services include back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more.
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4197

Lexicon World

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- New Delhi, India
In New Delhi, India, Lexicon World is a small PR firm. They offer public relations, sales outsourcing, and digital strategy and were established in 1996.
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4198

VECRA, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Kilmarnock, VA
Headquartered in Kilmarnock, Virginia; Lanham, Maryland and Sarasota, Florida, VECRA, Inc. Is a small AI company. Their services include Artificial Intelligence, call center services, staffing, recruiting, and more.

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4199

Prosupo

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Rathcoole, Ireland
Prosupo is a small branding firm established in 2021. Their services include branding, social media marketing, call center services, customer service outsourcing, and more. The company is headquartered in Rathcoole, Ireland.
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4200

Bigwiggin Solutions LLP

(0 Reviews)

Not yet reviewed.
- $10,000+
- 10 - 49 employees
- Ahmedabad, India
Bigwiggin Solutions LLP, a business consulting company, was founded in 2022. Their small team is headquartered in Ahmedabad, India. The agency offers business consulting, finance & accounting outsourcing (FAO), call center services, customer service outsourcing, and more.

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