What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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4201

Invisible Puppy

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Antwerpen, Belgium
Launched in 2017, Invisible Puppy is a sales outsourcing company. The company focuses on sales outsourcing, digital strategy, social media marketing, search engine optimization, and more and has a small team. The company is in Antwerpen, Belgium and Antwerpen, Belgium.
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4202

International Group Call

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Tiranë, Albania
International Group Call is a social media marketing agency headquartered in Tiranë, Albania. The small company was founded in 2014. Their team provides social media marketing, CRM consulting and SI, web development, call center services, and more.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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4203

Qormotho Limited

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Dhaka, Bangladesh
Qormotho Limited is a accounting company launched in 2018. They are headquartered in Dhaka, Bangladesh and have a small team. Their services include accounting, finance & accounting outsourcing (FAO), sales outsourcing, and customer service outsourcing.
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4204

3Rare Dynamics

(0 Reviews)

Not yet reviewed.
- $25,000+
- 10 - 49 employees
- Kolkata, India
3Rare Dynamics is a web design agency. Their small team is located in Kolkata, India and provides web design, web development, mobile app development, e-commerce development, and more. The company was established in 2022.
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4205

Ponka

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Gurgaon, India
Ponka is a artificial intelligence development company established in 2018. Their small team is headquartered in Gurgaon, India. The company focuses on Artificial Intelligence, call center services, back office outsourcing, transcription, and more.
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4206

ImaginePartners

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Kouba, Algeria
ImaginePartners is a small ERP consulting and SI company founded in 2000. Their services include ERP consulting and SI, custom software development, Artificial Intelligence, call center services, and more. The company is located in Kouba, Algeria; Tunis, Tunisia and Montrouge, France.
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4207

Auxilio Business Solutions Pty Ltd

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Riverstone, Australia
Established in 2008, Auxilio Business Solutions Pty Ltd is a small back office outsourcing company. Their team specializes in back office outsourcing, graphic design, call center services, web design, and more. The company is located in Riverstone, Australia.
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4208

MedICD

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Valley Stream, NY
Social media marketing company MedICD is based in Valley Stream, New York and Valley Stream, New York. The small team specializes in social media marketing, call center services, direct marketing, event marketing & planning, and more and was launched in 2022.
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4209

iCom

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Viškovo, Croatia
ICom is a social media marketing agency. They offer social media marketing, pay per click, broadcast video, sales outsourcing, and more and were founded in 2011. The company is in Viškovo, Croatia; Pula, Croatia and Rovinj, Croatia.
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4210

AventuricSOlutions Pvt Ltd

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Hyderabad, India
AventuricSOlutions Pvt Ltd, a phone answering service, is based in Hyderabad, India. The company provides call center services, back office outsourcing, customer service outsourcing, social media marketing, and more and has a small team.The company was founded in 2022.
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4211

SoftwareXprts

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Brampton, Canada
SoftwareXprts is a custom software development company and robotics process automation company located in Brampton, Canada and New Delhi, India. Established in 2013, the small team offers custom software development and robotics process automation.
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4212

Triumph Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Hollywood, FL
Established in 2009, Triumph Solutions is a accounting company. Headquartered in Hollywood, Florida; Fort Lauderdale, Florida; Bradenton, Florida and Orlando, Florida, their small team provides accounting, business consulting, sales outsourcing, digital strategy, and more.
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4213

Connect Company

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Stuttgart, Germany
Connect Company is a email marketing company. They focus on email marketing, social media marketing, and sales outsourcing and were launched in 2021. Their small team is based in Stuttgart, Germany.
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4214

We Are Working

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Tallahassee, FL
We Are Working is a Tallahassee, Florida-based back office outsourcing company. The small company was founded in 2019. Their services include back office outsourcing, finance & accounting outsourcing (FAO), customer service outsourcing, sales outsourcing, and more.
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4215

Lexicon World

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- New Delhi, India
In New Delhi, India, Lexicon World is a small PR firm. They offer public relations, sales outsourcing, and digital strategy and were established in 1996.
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4216

VECRA, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Kilmarnock, VA
Headquartered in Kilmarnock, Virginia; Lanham, Maryland and Sarasota, Florida, VECRA, Inc. Is a small AI company. Their services include Artificial Intelligence, call center services, staffing, recruiting, and more.

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4217

Prosupo

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Rathcoole, Ireland
Prosupo is a small branding firm established in 2021. Their services include branding, social media marketing, call center services, customer service outsourcing, and more. The company is headquartered in Rathcoole, Ireland.
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4218

Bigwiggin Solutions LLP

(0 Reviews)

Not yet reviewed.
- $10,000+
- 10 - 49 employees
- Ahmedabad, India
Bigwiggin Solutions LLP, a business consulting company, was founded in 2022. Their small team is headquartered in Ahmedabad, India. The agency offers business consulting, finance & accounting outsourcing (FAO), call center services, customer service outsourcing, and more.

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4219

Opscale

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- पुणे, India
ERP consulting and SI company Opscale is located in पुणे, India. Established in 1991, the small team provides ERP consulting and SI and sales outsourcing.
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4220

Exotto Private Limited

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Redlands, CA
Exotto Private Limited is a digital strategy company founded in 2020. The small team provides digital strategy, search engine optimization, pay per click, web development, and more. The agency is located in Redlands, California and Sahibzada Ajit Singh Nagar, India.
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4221

Summit Marketing Group

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Germantown, MD
Social media marketing agency Summit Marketing Group is based in Germantown, Maryland and Germantown, Maryland. The small company was launched in 2007. Their services include social media marketing, content marketing, email marketing, web design, and more.
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4222

Icon Offices

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- London, United Kingdom
Icon Offices is a business consulting company established in 2016. The small team provides business consulting, call center services, customer service outsourcing, and financial consulting. The agency is headquartered in London, United Kingdom.
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4223

Midlantic Marketing Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Daytona Beach, FL
Midlantic Marketing Solutions is a print design company. Their small team is based in Daytona Beach, Florida. Their team focuses on print design, web development, call center services, fulfillment, and more.
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4224

Results impact llc

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Severn, MD
Social media marketing firm Results impact llc was launched in 2021. The small Severn, Maryland-based team offers social media marketing, branding, content marketing, call center services, and more.
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4225

TRO Agency

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Overland Park, KS
TRO Agency is a social media marketing firm. Their small team is based in Overland Park, Kansas and focuses on social media marketing, web design, graphic design, video production, and more. The firm was launched in 2007.
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4226

SkySphere

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Lahore, Pakistan
SkySphere is an answering service company. They provide call center services, advertising, search engine optimization, web design, and more and were launched in 2016. Their small team is Lahore, Pakistan-based.
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4227

Revenue Pulse

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Ottawa, Canada
Based in Ottawa, Canada, Revenue Pulse is a marketing strategy company. The small team provides marketing strategy, business consulting, sales outsourcing, and recruiting and was established in 2013.

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4228

Trexinet

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- San Francisco, CA
Trexinet is a content marketing company launched in 2022. The agency provides content marketing, email marketing, and sales outsourcing and has a small team. The agency is based in San Francisco, California.

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4229

ExpandxMedia

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Lucknow, India
ExpandxMedia is a social media marketing firm founded in 2020. The small team provides social media marketing, search engine optimization, web design, web development, and more. The company is headquartered in Lucknow, India.
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4230

BEVA Global Management Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Ottawa, Canada
Business consulting company BEVA Global Management Inc. Was launched in 2010. They are headquartered in Ottawa, Canada and have a small team. BEVA Global Management Inc. Offers business consulting, corporate training & coaching, sales outsourcing, staffing, and more.
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