What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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3811

Marc Steel India

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Mumbai, India
Launched in 2010, Marc Steel India is a contract manufacturing company. Their small team is in Mumbai, India and specializes in contract manufacturing, other marketing, and sales outsourcing.
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3812

ITELENCE Sp. z o.o.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Warszawa, Poland
ITELENCE Sp. Z o.o. Is a IT staff augmentation company. In Warszawa, Poland, their small team specializes in IT staff augmentation, call center services, back office outsourcing, and customer service outsourcing. The firm was established in 2021.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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3813

admetrics.pl

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Warszawa, Poland
Established in 2013, admetrics.pl is a social media marketing company. Their small team is in Warszawa, Poland. Their team focuses on social media marketing, email marketing, mobile & app marketing, and sales outsourcing.
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3814

Compan-IT

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Jelenia Góra, Poland
Data analytics company Compan-IT is located in Jelenia Góra, Poland. Launched in 2015, the small team provides BI & big data consulting & SI, IT managed services, other IT consulting and SI, and sales outsourcing.
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3815

Dynamic Systems

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Nairobi, Kenya
Dynamic Systems is a cybersecurity company. In Nairobi, Kenya, their small team focuses on cybersecurity, call center services, custom software development, web development, and more. The company was established in 2011.
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3816

Connexion CC

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Cairo, Egypt
Launched in 2023, Connexion CC is a call center company. Based in Cairo, Egypt, their small team offers call center services, back office outsourcing, customer service outsourcing, recruiting, and more.
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3817

PactPrime Solutions Private Limited

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Bengaluru, India
PactPrime Solutions Private Limited, a back office outsourcing company, is based in Bengaluru, India. They offer back office outsourcing, call center services, customer service outsourcing, document digitization & management, and more and were launched in 2021.
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3818

KeizerLead

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Boulogne-Billancourt, France
KeizerLead is a small content marketing company. Founded in 2015, the company is based in Boulogne-Billancourt, France. Their team specializes in content marketing, search engine optimization, call center services, and content writing services.

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3819

MARRBERY

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Kyiv, Ukraine
MARRBERY is a digital strategy company. Their small team is based in Kyiv, Ukraine and Dnipro, Ukraine. Their services include digital strategy, business consulting, and sales outsourcing. The company was launched in 2017.
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3820

Peerless Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Framingham, MA
Launched in 2010, Peerless Media is a branding company. The firm focuses on branding, marketing strategy, content marketing, and sales outsourcing and has a small team.
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3821

Invesp

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Chicago, IL
Conversion optimization company Invesp was founded in 2006. Their small team is headquartered in Chicago, Illinois. Invesp focuses on conversion optimization, search engine optimization, ux/ui design, and sales outsourcing.
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3822

Hostcomm

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Ottery Saint Mary, United Kingdom
Hostcomm is a cloud consulting & SI company. They are based in Ottery Saint Mary, United Kingdom and have a small team. The firm provides cloud consulting & SI, Artificial Intelligence, call center services, and generative ai.
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3823

Techsho

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Punjab , Pakistan
Techsho is a small Punjab , Pakistan-based digital strategy company. Established in 2022, the team specializes in digital strategy, business consulting, customer service outsourcing, and sales outsourcing.

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3824

M3 Lead Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- McKinney, TX
M3 Lead Group is an other marketing company. The small McKinney, Texas-based company was launched in 2016. Their services include other marketing, customer service outsourcing, sales outsourcing, and recruiting.
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3825

Open Flow, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Mesa, AZ
Launched in 2016, Open Flow, Inc. Is a website development firm. Their small team is based in Mesa, Arizona. Their team focuses on web development, CRM consulting and SI, and sales outsourcing.
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3826

Imperial Wisdom (Pvt) Ltd.

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Colomo, Sri Lanka
Imperial Wisdom (Pvt) Ltd. Is a call center company. Launched in 2023, the agency is headquartered in Colomo, Sri Lanka. The small team offers call center services, back office outsourcing, accounting, and hr outsourcing.
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3827

voltic inc

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Lewes, DE
Voltic inc, an IT staff augmentation company, was launched in 2021. The small team offers IT staff augmentation, sales outsourcing, advertising, market research, and more. The company is based in Lewes, Delaware and Lewes, Delaware.
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3828

Bizam-sa

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Alberton, South Africa
Bizam-sa is an email marketing company. Their small team is located in Alberton, South Africa. Their team provides email marketing, customer service outsourcing, sales outsourcing, and sms marketing.
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3829

Eventory by 6Connex

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Kraków, Poland
Eventory is an event management company. The small Kraków, Poland-based company was founded in 2015. Their services include event management, customer service outsourcing, and sales outsourcing.
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3830

Copper Fittings Manufacturers

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Mumbai, India
Copper Fittings Manufacturers is a small contract manufacturing company. The Mumbai, India-based firm was established in 1995. Their services include contract manufacturing, warehousing & distribution, sales outsourcing, and manufacturing consulting.
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3831

Jinactus Consulting

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Noida, India
Headquartered in Noida, India, Jinactus Consulting is a small marketing strategy company. Established in 2013, the team offers marketing strategy, custom software development, application testing, and sales outsourcing.

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3832

Moscar Business Solutions

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Cairo, Egypt
Based in Cairo, Egypt and Jeddah, Saudi Arabia, Moscar Business Solutions is a call center company. The small agency was launched in 2020. Their services include call center services, staffing, recruiting, and hr consulting.
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3833

Zoba International Pvt Ltd

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Karachi, Pakistan
Zoba International Pvt Ltd is a small Karachi, Pakistan-based social media marketing firm. Founded in 2023, the team specializes in social media marketing, search engine optimization, sales outsourcing, pay per click, and more.
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3834

CloudClevr

(0 Reviews)

Not yet reviewed.
- $5,000+
- 10 - 49 employees
- Stratford-Upon-Avon, United Kingdom
CloudClevr is a small IT strategy consulting company. Launched in 2024, the firm is based in Stratford-Upon-Avon, United Kingdom. Their services include IT strategy consulting, unified communications consulting & SI, cybersecurity, and call center services.
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3835

RYNO

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Bloomington, MN
RYNO is a direct marketing company. They focus on direct marketing, business consulting, corporate training & coaching, and sales outsourcing and were established in 2007. The firm is located in Bloomington, Minnesota.
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3836

GoPro IT LLC

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Sheridan, WY
GoPro IT LLC is a Sheridan, Wyoming-based marketing strategy company. The small firm was launched in 2023. Their services include marketing strategy, IT strategy consulting, business consulting, and sales outsourcing.
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3837

Publisher Friend

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Brighton and Hove, United Kingdom
Publisher Friend was founded in 2019. The small team provides. The company is in Brighton and Hove, United Kingdom.
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3838

Carrie-ann Sudlow Consultancy Limited

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Knutsford, United Kingdom
Carrie-ann Sudlow Consultancy Limited is a small social media marketing agency. They specialize in social media marketing, search engine optimization, pay per click, and sales outsourcing and were launched in 2008.
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3839

Wells Digital Media

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- South Jordan, UT
Wells Digital Media is a South Jordan, Utah-based SEO company. The small team offers search engine optimization, web design, web development, and sales outsourcing. The company was established in 2009.
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3840

Digital Marketing

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- London, United Kingdom
Digital Marketing is a small social media marketing agency. Founded in 2019, the team specializes in social media marketing, content marketing, search engine optimization, and sales outsourcing. The agency is in London, United Kingdom and London, United Kingdom.
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