What is a call center?

A call center is a specialized business process outsourcing (BPO) that helps businesses handle incoming and ongoing customer calls. These companies typically provide customer service support, appointment setting, and lead generation services. By partnering with a call center, you can benefit from their expertise in handling, resolving, and streamlining call operations. Call centers also offer technical support to customers, teaching them how to complete certain tasks or troubleshoot products. All in all, these companies respond to companies aiming to provide an exceptional customer experience.

How much is the cost of hiring a call center services provider?

The industry average for hiring a call center service provider is around $8 to $18 per hour.

What are the important things to remember when partner with a call center services provider?

Communication quality 2. Technical skills 3. Problem-solving skills 4. Cost 5. Experience 6. The variety of services they offer

Is it worth hiring a local call center, or can they be based somewhere else?

Yes, hiring a local call center for businesses, especially those targeting local customers, is worth hiring. Local service providers speak the local language and have a better understanding of the local market. However, for companies looking for more variety, bigger companies that operate remotely can handle a bigger volume of calls, which may make them contenders for some businesses.

Top 100 Call Center Services

The Best of May 2024

Outsourced call center services refer to handling incoming and outgoing calls on behalf of businesses to support functions such as customer service, lead generation, and appointment setting. Call center services are crucial to ensuring customers have a positive experience with their business before, during, and after purchasing.

Jump to Most Reviewed Companies

List of the Best Voice Services Providers on the Market

Featured providers
- SupportYourApp
  (50 Reviews) 4.9
  - Timeliness
    4.9
  - Service Excellence
    4.9
  - Value
    4.7
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Wilmington, DE
  SupportYourApp is a Support-as-a-Service company founded in 2010 and headquartered in Wilmington, US. SupportYourApp's team of over 2000 professionals provides secure technical, customer support, and CX services to growing companies around the globe.
  
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- CIENCE Technologies
  (135 Reviews) 4.4
  - Timeliness
    4.6
  - Service Excellence
    4.4
  - Value
    4.1
  - Would Recommend
    4.4
  - $1,000+
  - 1,000 - 9,999 employees
  - Denver, CO
  Cience is a PaaS (People as a Service) company based in Los Angeles. It has offices in Ukraine and Manila and was established in 2015. Their team of more than 550 employees offers voice services, conversion optimization, and CRM consulting and SI services.
  
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- XACT
  (29 Reviews) 4.7
  - Timeliness
    4.1
  - Service Excellence
    4.7
  - Value
    3.9
  - Would Recommend
    4.8
  - $1,000+
  - 250 - 999 employees
  - Orlando, FL
  XACT is a telecommunications company, founded in 1998 and located in Orlando, Fla. They have 69 employees specializing in custom-designed contact center solutions for companies in business services, finance, and consumer products and services. They offer voice services, help desk and web support, marketing, and virtual receptionist services.
  
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3781

HealthConnect Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Moncton, Canada
HealthConnect Inc. Is a small non-voice bpo/back office services and phone answering service. In Moncton, Canada, the company was founded in 1991. Their team focuses on non-voice bpo/back office services and voice services.
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3782

Trackable Lead Generation

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Covington, LA
Small HR company Trackable Lead Generation, is located in Covington, Louisiana. They focus on HR services, advertising, voice services, and web design and were founded in 2011.
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Featured providers
- Hit Rate Solutions
  (12 Reviews) 4.8
  - Timeliness
    4.8
  - Service Excellence
    4.8
  - Value
    4.7
  - Would Recommend
    4.8
  - $1,000+
  - 50 - 249 employees
  - Chicago, IL
  Hit Rate Solutions is a global provider of contact center services to clients worldwide. Primarily focused on industries such as consumer products, retail, and manufacturing, Hit Rate Solutions specializes in voice services and non-voice BPO/back office services. The company was established in 2008 and is headquartered in Bacolod, Philippines. Their team is made up of 39 employees.
  
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- six eleven global services
  (10 Reviews) 4.8
  - Timeliness
    4.9
  - Service Excellence
    4.8
  - Value
    4.8
  - Would Recommend
    5.0
  - $1,000+
  - 1,000 - 9,999 employees
  - Davao City, Philippines
  Launched in 2006, six eleven global services and solutions is a call center service. The company specializes in call center services, sales outsourcing, back office outsourcing, customer service outsourcing, and more and has a large team. The company is in Davao City, Philippines and Davao City, Philippines.
  
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3783

Data Network Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Boulder, CO
Data Network Group is an IT managed services company headquartered in Boulder, Colorado. The small team focuses on IT managed services, voice services, and cloud consulting & SI and was established in 1997.
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3784

Southern Research Group

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Jackson, MS
Launched in 1985, Southern Research Group is a call center service and market research company. The firm provides voice services and market research and has a small team.
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3785

Woop Digital

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Istanbul , Türkiye
Call center company Woop Digital is based in Istanbul , Turkey. The small team offers voice services, media planning & buying, search engine optimization, and social media marketing and was founded in 2015.
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3786

Eximious.Support

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Beograd, Serbia
Eximious.Support is a non-voice bpo/back office services and call center company. Established in 2017, the small agency is headquartered in Beograd, Serbia. Their team focuses on non-voice bpo/back office services and voice services.
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3787

Nova Call Centers

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Amman, Jordan
Founded in 2016, Nova Call Centers is a non-voice bpo/back office services and call center service. The small Amman, Jordan-based team focuses on non-voice bpo/back office services and voice services.
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3788

Xobee Networks

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Fresno, CA
Xobee Networks is an answering service. They provide voice services, cloud consulting & SI, other IT consulting and SI, and web design and were launched in 2015. Their small team is located in Fresno, California.
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3789

E-Satisfaction

(0 Reviews)

Not yet reviewed.
- $10,000+
- 10 - 49 employees
- Limonest, France
E-Satisfaction, a call center, is in Limonest, France. The small firm was launched in 2012. Their team offers voice services, non-voice bpo/back office services, and digital strategy.
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3790

Contacto Empresarial

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Ciudad de México, Mexico
Contacto Empresarial is a HR agency. The small Ciudad de México, Mexico-based team specializes in HR services, voice services, and non-voice bpo/back office services. The agency was launched in 2012.

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3791

Primitive Social

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
Call center company Primitive Social is based in , . They provide voice services, social media marketing, video production, content marketing, and more and were launched in 2011.
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3792

Tick Translations

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Barcelona, Spain
Tick Translations is a Barcelona, Spain-based translation company. Founded in 2009, the small team specializes in translation, voice services, and transcription.

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3793

Freetech Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- EST, Argentina
Freetech Solutions is a telephone answering service and business consulting company. Established in 2011, the small company is based in EST, Argentina. Their services include voice services and business consulting.
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3794

SundogIT, Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Naperville, IL
SundogIT, Inc. Is a Naperville, Illinois-based non-voice bpo/back office services company. The small firm was established in 1989. Their team provides non-voice bpo/back office services, voice services, cloud consulting & SI, and IT strategy consulting.

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3795

BPO Innovations

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Ciudad de Guatemala, Guatemala
BPO Innovations, a non-voice bpo/back office services and call center company, was launched in 2008. The firm specializes in non-voice bpo/back office services and voice services and has a small team.

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3796

Toplingual Service

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Shenzhen Shi, China
Small translation company Toplingual Service, is located in Shenzhen Shi, China. Their services include translation, voice services, and transcription.
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3797

Spechy

(0 Reviews)

Not yet reviewed.
- $50,000+
- 10 - 49 employees
- İstanbul, Türkiye
Based in İstanbul, Turkey, Spechy is a business intelligence company. The small team provides BI & big data consulting & SI, CRM consulting and SI, IT managed services, custom software development, and more and was launched in 2016.

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3798

Voice Talent Online

(0 Reviews)

Not yet reviewed.
- $1,000+
- 10 - 49 employees
- Gravesend, United Kingdom
Small video production company Voice Talent Online, is located in Gravesend, United Kingdom. Their services include video production, voice services, transcription, and translation.
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3799

Fujian Rongyin Information Technology Service Co., Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Fu Zhou Shi, China
Small HR firm Fujian Rongyin Information Technology Service Co., Ltd., is in Fu Zhou Shi, China. They offer HR services, call center services, and back office outsourcing and were established in 2017.
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3800

Keizer Solutions Inc.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Southfield, MI
Keizer Solutions Inc., a back office outsourcing company, is based in Southfield, Michigan; Windsor, Canada and Gurugram, India. The small agency was established in 2010. Their services include back office outsourcing, cybersecurity, and call center services.
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3801

Dealist Solutions

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Kharkiv, Ukraine
Founded in 2009, Dealist Solutions is a translation company. The small Kharkiv, Ukraine-based team provides translation, call center services, and customer service outsourcing.
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3802

TenPoint Complete

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Plain City, OH
TenPoint Complete is a Plain City, Ohio-based market research company. The small team provides market research, call center services, back office outsourcing, and customer service outsourcing and was launched in 1993.
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3803

BPONE

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Quito, Ecuador
BPONE, a small back office outsourcing company, is in Quito, Ecuador. Launched in 2016, the team offers back office outsourcing, HR services, call center services, IT managed services, and more.
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3804

VirtuSol

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- San Jose, CA
VirtuSol, an answering service, is based in San Jose, California and Hyderabad, India. The small team offers call center services, back office outsourcing, social media marketing, mobile & app marketing, and more and was established in 2010.

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3805

Orissa International

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Ho Chi Minh City, Vietnam
Orissa International is a small Ho Chi Minh City, Vietnam-based market research company. Established in 1997, the team specializes in market research, marketing strategy, business consulting, and sales outsourcing.
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3806

Fusion Consulting Ltd

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- London, United Kingdom
Launched in 2015, Fusion Consulting Ltd is a commercial financing, funding, & investment company. The small team offers commercial financing, funding, & investment, business consulting, and financial advising & planning. The agency is based in London, United Kingdom.

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3807

24x7ServerSupport

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Nashik, India
24x7ServerSupport is a small Nashik, India-based cloud consulting & SI company. They provide cloud consulting & SI, customer service outsourcing, and sales outsourcing and were launched in 2013.
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3808

Jiangsu Vital Fintech Data Corp.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Kunshan, China
Based in Kunshan, China, Jiangsu Vital Fintech Data Corp. Is a human resources company. The small team offers HR services, call center services, back office outsourcing, and corporate training. The company was established in 2011.
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3809

Saint World (Guangdong) Enterprise Service Outsourcing Co., Ltd.

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Guang Zhou Shi, China
Small HR company Saint World (Guangdong) Enterprise Service Outsourcing Co., Ltd., is in Guang Zhou Shi, China. The team specializes in HR services, call center services, back office outsourcing, and customer service outsourcing.
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3810

Uptechsys

(0 Reviews)

Not yet reviewed.
- Undisclosed
- 10 - 49 employees
- Kathmandu, Nepal
Uptechsys is a small software development firm established in 2018. Their team focuses on custom software development, business consulting, customer service outsourcing, and sales outsourcing. The agency is based in Kathmandu, Nepal.
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